Content of email disappearing

[Guest]

I am using Adobe Acrobat Pro DC and Outlook 2016 on Windows 7.  When I send an email from Adobe Acrobat Pro DC, it includes the attachment but the text that I have typed in the email disappears.  It is not in the received email or in Sent Items.

I have run a repair installation but that has not fixed it.

Can anyone help?

Thanks

[Adorobat]

Hi Kezzas Kettles,

Could you let us know Acrobat DC's dot version installed on the machine? To check the version: Identify the product and its version for Acrobat and Reader DC

I have also sent you a private message, please check the inbox.

Thanks,

Shivam

[Guest]

Hi Shivam

It is 2018.011.20035

Thanks

[Adorobat]

Hi Kezzas Kettles,

Thanks for sharing the details. Please try following troubleshooting steps:

1- Reboot the machine if you haven't already and check.

2- If that doesn't work, reset preferences for Acrobat using the steps given in this link: How to reset Acrobat Preference settings to default. reboot the machine and try again.

3- If resetting preferences doesn't resolve the issue, repair Outlook following the steps given in this link: Repair an Office application - Office Support

4- If the issue still persists, remove Acrobat using cleaner tool which you can download from here: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs , reboot the machine, download Acrobat Pro DC from here: Download and install Acrobat DC subscription and check.

Let us know if that helps.

Shivam