file does not play

[Lourencini]

I installed the latest version of Premiere, I can import the files normally, but the file does not play on the monitors, only the image appears.

In previous versions it works normally

[John T Smith]

More information needed for someone to help... please click below and provide the requested information

-Troubleshooting https://forums.adobe.com/thread/2261475

-Premiere Pro Video Editing Information FAQ http://forums.adobe.com/message/4200840

[Jim_Simon]

You don't give us much to go on.

How To Ask For Help

[kulpreet singh]

Hi Lourencini,

I am sorry for the trouble but we need a lot more information to troubleshoot this.

FAQ: What information should I provide when asking a question on this forum?

Thanks,

Kulpreet Singh