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New update 7.2 crashes after 5 minutes of being open

Explorer ,
Feb 17, 2018 Feb 17, 2018

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Hi,

I recently installed the Lightroom Classic CC update 7.2 with Camera Raw 10.2 and it crashes after being open for about 5 minutes.

I am on Windows 7 x64 with 16 GB of RAM with a Geforce GTX 1060 w/ 6 GB RAM.

<crash exception="EXCEPTION_IN_PAGE_ERROR" instruction="0x000007FEE1EAAE30">

<backtrace crashedThread="0">

<thread index="0">

<stackStatement index="0" address="0x000007FEE1EAAE30" symbolname="SHA256_Update"/>

<stackStatement index="1" address="0x000007FEE1EAAD37" symbolname="SHA256_Update"/>

<stackStatement index="2" address="0x000007FEE352CBF4" symbolname="getKSData_imp_ClassDesc"/>

<stackStatement index="3" address="0x000007FEE36C35AC" symbolname="lua_getstack"/>

<stackStatement index="4" address="0x000007FEE36E2157" symbolname="luaopen_table"/>

<stackStatement index="5" address="0x000007FEE36C4361" symbolname="lua_resume"/>

<stackStatement index="6" address="0x000007FEE36F5CB2" symbolname="AgThrowProgramError"/>

<stackStatement index="7" address="0x000007FEE36C440E" symbolname="lua_resume"/>

<stackStatement index="8" address="0x000007FEE36B8223" symbolname="luaopen_base"/>

<stackStatement index="9" address="0x000007FEE36C35AC" symbolname="lua_getstack"/>

<stackStatement index="10" address="0x000007FEE36E2157" symbolname="luaopen_table"/>

<stackStatement index="11" address="0x000007FEE36C4361" symbolname="lua_resume"/>

<stackStatement index="12" address="0x000007FEE36F5CB2" symbolname="AgThrowProgramError"/>

<stackStatement index="13" address="0x000007FEE36C440E" symbolname="lua_resume"/>

<stackStatement index="14" address="0x000007FEE36B8223" symbolname="luaopen_base"/>

<stackStatement index="15" address="0x000007FEE36C35AC" symbolname="lua_getstack"/>

<stackStatement index="16" address="0x000007FEE36E2157" symbolname="luaopen_table"/>

<stackStatement index="17" address="0x000007FEE36C4361" symbolname="lua_resume"/>

<stackStatement index="18" address="0x000007FEE36F5CB2" symbolname="AgThrowProgramError"/>

<stackStatement index="19" address="0x000007FEE36C440E" symbolname="lua_resume"/>

<stackStatement index="20" address="0x000007FEE36B8223" symbolname="luaopen_base"/>

<stackStatement index="21" address="0x000007FEE36C35AC" symbolname="lua_getstack"/>

<stackStatement index="22" address="0x000007FEE36E2157" symbolname="luaopen_table"/>

<stackStatement index="23" address="0x000007FEE36C4361" symbolname="lua_resume"/>

<stackStatement index="24" address="0x000007FEE3700187" symbolname="AgLua_callWithAutoReleasePool"/>

<stackStatement index="25" address="0x000007FEE36C35AC" symbolname="lua_getstack"/>

<stackStatement index="26" address="0x000007FEE36E2157" symbolname="luaopen_table"/>

<stackStatement index="27" address="0x000007FEE36C4361" symbolname="lua_resume"/>

<stackStatement index="28" address="0x000007FEE36F5CB2" symbolname="AgThrowProgramError"/>

<stackStatement index="29" address="0x000007FEE36C440E" symbolname="lua_resume"/>

<stackStatement index="30" address="0x000007FEE36B3A10" symbolname="lua_pcall"/>

<stackStatement index="31" address="0x000007FEE3804B32" symbolname="AgMainThreadAction_trigger"/>

<stackStatement index="32" address="0x00000000775F59ED" symbolname="BaseThreadInitThunk"/>

<stackStatement index="33" address="0x000000007772C541" symbolname="RtlUserThreadStart"/>

</thread>

</backtrace>

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Feb 23, 2018 Feb 23, 2018

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Hi  bgboydphoto,

Sorry that Lightroom Classic CC is crashing after the latest 7.2 version update.

Does the Lightroom app crashes while working in the Develop module or using a specific tool?

Thanks,

Akash

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Explorer ,
Feb 23, 2018 Feb 23, 2018

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The crash happens regardless which module I am using. If I let it sit for 5 minutes (on develop or library) it will crash. The crash does not happen while "in use". It must be idle for 5 minutes, in other words, I don't touch any UI in LR for 5 minutes.

Do you guys have code that executes specifically after 5 minutes of idle time?

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Feb 23, 2018 Feb 23, 2018

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Could you please uncheck the option "Use graphics processor" under Lightroom Preferences> Performance menu and restart the app?

Lightroom GPU troubleshooting

Later, see if the application still crashes after sometime.

Thanks,

Akash

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Explorer ,
Feb 23, 2018 Feb 23, 2018

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The crash happens with or without that feature enabled. When I first had a crash, it was not enabled. I then enabledit to see if that helped, and I still had the crash. It is currently disabled and still crashing.

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Feb 26, 2018 Feb 26, 2018

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Thanks for the update.

We'd need the crash report from the Windows event viewer. Please check out this article Photoshop Elements Editor Help | How to Find Crash Logs on Windows and look for the Lightroom.exe crash instead of the Photoshop one as mentioned in this article. Reproduce the crash first so that the event can be at the top. Once you've located the crash report, copy and paste it in your reply.

~Akash

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Explorer ,
Feb 26, 2018 Feb 26, 2018

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There are no entries in the event log for the crash, otherwise I would have included them. I had the crash log from the adobe crash handler, but the support guy that remoted into my computer the first time closed the notepad I had it pasted in and didn't save it.

However, I did send you guys the crash report from your crash handler about a dozen times. Perhaps you can pull it from there by searching my e-mail, <Personal info removed by Staff)

I have since rolled back to version 7.1 because the constant crashing was unbearable.

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Community Beginner ,
Feb 28, 2018 Feb 28, 2018

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My experience with Lightroom CC Classic 7.2 is identical.  It crashes 5 to 10 minutes after launch just sitting in a Library/Grid view.  I tried the following.

  1. Updated to the latest video card drivers
  2. Disabled GPU
  3. Disabled sync with Lightroom CC
  4. Removed Lightroom CC
  5. Address Detection and Face Detection are turned off
  6. Un-Install and Re-Installed v7.2

When Lightroom 7.2 crashes, also takes down plug-ins, like DxO PhotoLab.

And Lightroom 7.2 still crashes, so I rolled back to Version 7.1, which is stable for me.  

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Explorer ,
Feb 28, 2018 Feb 28, 2018

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So, Akash Sharma​ what's up? Lots of people are having issues here (not just on this thread, on google searches too).

Do you have any update on a beta patch or something?

BG

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New Here ,
Mar 01, 2018 Mar 01, 2018

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I have same trouble. LR Classic 7.2. crashes on my pc no matter what setting change i do. 7.1. runs fine. I wait for 7.3. BG R.

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Mar 14, 2018 Mar 14, 2018

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Hi RPM123 and bgboydphoto,

Sorry about the delay in my response. Could you please help us with the crash report from Windows Event viewer?  Photoshop Elements Editor Help | How to Find Crash Logs on Windows

Regards,

Akash

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Community Beginner ,
Mar 14, 2018 Mar 14, 2018

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Wish I could help, but I rolled back to 7.1, and likely will stop using Lightroom as soon as I find a good replacement.  When the crashes happened with 7.2,  reports were uploaded to Adobe.

PRESTON PAGE

<Edited by Staff>

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Mar 14, 2018 Mar 14, 2018

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That's definitely not what should be happening, let us help make this right. Could you please try creating a new user account on your computer and try using the program? See Install or run Adobe applications in new user account | Mac OS X and Adobe troubleshooting: Creating an admin account in Windows as per your operating system.

This will help us identify if whether it is an user account related query or is it related to a hardware or other app conflicting with Lightroom and leading to a crash.

Thanks,

Akash

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Community Beginner ,
Mar 14, 2018 Mar 14, 2018

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Sorry, I wish I had time to play, but I can’t justify the effort.  In fact, I’m removing Lightroom from all my PCs this week to replace the functionality with a product better geared for professional workflow.  One can’t run a business efficiently using unreliable products.

Good luck resolving the problem for the many other photographers who reported the same issue.

Preston Page

<Removed by Staff>

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Explorer ,
Mar 14, 2018 Mar 14, 2018

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I’m at that point too. It’s been weeks and tons of people have this issue and they haven’t done anything.

I’m going to email you to find out what you are switching to.

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Mar 14, 2018 Mar 14, 2018

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Sorry about the inconvenience caused. We understand how frustrated it can be with the app crashing over and over again when you've got something important to work on. Please try the following:-

  • Choose Edit > Preferences.
  • In the Preferences dialog, go the Presets tab.
  • In the Presets tab, click the Show Lightroom Presets Folder button. The root preset folder opens in the File Explorer.
  • In the File Explorer, navigate into the Lightroom folder.
  • Go to the link Adobe Creative Cloud  and download the config.lua file. Copy the downloaded config.lua file into the Lightroom folder mentioned in the previous step.

Relaunch Lightroom Classic CC.

  • The System Info dialog (Help > System Info) should display the config.lua flags entry as shown below, indicating that Lightroom Classic CC is now using OpenGL instead of DirectX.

Config.lua-Flags

  1. Develop.PreferOpenGL = true

Reference article:- Lightroom Classic CC crashes on exit | Windows

You may also refer and share your system info from Help>>System info from Lightroom here Lightroom Classic 7.2 frequently crashing - even if just opening the application and doing nothing! ... so that our Engineers can take a look at it.

Let us know if the above steps help resolving the issue.

Thanks,

Akash

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Community Beginner ,
Mar 14, 2018 Mar 14, 2018

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A few weeks ago, I tried changing the configuration as per below, but it didn’t help at all.

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New Here ,
Mar 14, 2018 Mar 14, 2018

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... have same problem. In my opinion it may be somehow related to my 3 screen graphic adapter. But i will not change, as 7.1. works fine. I wait for 7.3 and then i see. Obviously there are some other equal products out there.

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Contributor ,
Mar 14, 2018 Mar 14, 2018

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same problem, rolled back to 7.1, you are going to lose so many customers as soon as someone comes out with anything barely matching lightroom, this could be a great product but when you need it for your business you can't afford the time it takes to keep on trying to keep it running.

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Explorer ,
Mar 14, 2018 Mar 14, 2018

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I previously stated there are no errors logged in event viewer but I submitted my adobe crash reports about a dozen times. there are TONS of people with this issue. I am in awe you are just getting back to me now to ask questions you’ve already asked.

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Explorer ,
Apr 05, 2018 Apr 05, 2018

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Same problem, also with 7.3 version.

<?xml version="1.0"?>

<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

<crashreport serviceVersion="1.6.3" clientVersion="1.6.3" applicationName="Adobe Lightroom Classic" applicationVersion="7.3" build="[1164630]">

<time year="2018" month="4" day="3" hour="21" minute="58" second="40"/>

<user guid="e4bcb847-b088-4c8e-b363-9f5dd736de2c"/>

<system platform="Windows 10 Pro" osversion="10.0" osbuild="16299" applicationlanguage="en-us" userlanguage="it-IT" oslanguage="it-IT" ram="16326" machine="Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz" model="Intel64 Family 6 Model 60 Stepping 3" cpuCount="8" cpuType="8664" cpuFreq="3991 MHz"/>

<crash exception="EXCEPTION_IN_PAGE_ERROR" instruction="0x00007FF8052EAE30">

<backtrace crashedThread="0">

<thread index="0">

<stackStatement index="0" address="0x00007FF8052EAE30" symbolname="SHA256_Update"/>

<stackStatement index="1" address="0x00007FF8052EAD37" symbolname="SHA256_Update"/>

<stackStatement index="2" address="0x00007FF805F3CC6A" symbolname="getKSData_imp_ClassDesc"/>

<stackStatement index="3" address="0x00007FF8103B35AC" symbolname="lua_getstack"/>

<stackStatement index="4" address="0x00007FF8103D2157" symbolname="luaopen_table"/>

<stackStatement index="5" address="0x00007FF8103B4361" symbolname="lua_resume"/>

<stackStatement index="6" address="0x00007FF8103E5CD2" symbolname="AgThrowProgramError"/>

<stackStatement index="7" address="0x00007FF8103B440E" symbolname="lua_resume"/>

<stackStatement index="8" address="0x00007FF8103A8223" symbolname="luaopen_base"/>

<stackStatement index="9" address="0x00007FF8103B35AC" symbolname="lua_getstack"/>

<stackStatement index="10" address="0x00007FF8103D2157" symbolname="luaopen_table"/>

<stackStatement index="11" address="0x00007FF8103B4361" symbolname="lua_resume"/>

<stackStatement index="12" address="0x00007FF8103E5CD2" symbolname="AgThrowProgramError"/>

<stackStatement index="13" address="0x00007FF8103B440E" symbolname="lua_resume"/>

<stackStatement index="14" address="0x00007FF8103A8223" symbolname="luaopen_base"/>

<stackStatement index="15" address="0x00007FF8103B35AC" symbolname="lua_getstack"/>

<stackStatement index="16" address="0x00007FF8103B4352" symbolname="lua_resume"/>

<stackStatement index="17" address="0x00007FF8103F01A7" symbolname="AgLua_callWithAutoReleasePool"/>

<stackStatement index="18" address="0x00007FF8103B35AC" symbolname="lua_getstack"/>

<stackStatement index="19" address="0x00007FF8103D2157" symbolname="luaopen_table"/>

<stackStatement index="20" address="0x00007FF8103B4361" symbolname="lua_resume"/>

<stackStatement index="21" address="0x00007FF8103E5CD2" symbolname="AgThrowProgramError"/>

<stackStatement index="22" address="0x00007FF8103B440E" symbolname="lua_resume"/>

<stackStatement index="23" address="0x00007FF8103A3A10" symbolname="lua_pcall"/>

<stackStatement index="24" address="0x00007FF811B74B32" symbolname="AgMainThreadAction_trigger"/>

<stackStatement index="25" address="0x00007FF837B11FE4" symbolname="BaseThreadInitThunk"/>

<stackStatement index="26" address="0x00007FF837D8EFC1" symbolname="RtlUserThreadStart"/>

</thread>

</backtrace>

<registerSet>

<register name="RAX" value="0x00000000000024FD"/>

<register name="RBX" value="0x00000000615DC53F"/>

<register name="RCX" value="0x0000000067866570"/>

<register name="RDX" value="0x000000007AEE6000"/>

<register name="RSI" value="0x0000000004B79CF3"/>

<register name="RDI" value="0x00000000FCC16E88"/>

<register name="RSP" value="0x000000005CE6F330"/>

<register name="RBP" value="0x000000005CE6F3B9"/>

<register name="RIP" value="0x00007FF8052EAE30"/>

<register name="EFL" value="0x0000000000010202"/>

<register name="LastExceptionToRip" value="0x0000000000000000"/>

<register name="LastExceptionFromRip" value="0x0000000000000000"/>

</registerSet>

<binaryImageSet>

<binaryImage start="0x0000000140000000" end="0x00000001413F0000" path="adobe\Lightroom.exe"/>

<binaryImage start="0x00007FF837D20000" end="0x00007FF837F00000" path="ntdll.dll"/>

<binaryImage start="0x00007FF837B00000" end="0x00007FF837BAE000" path="kernel32.dll"/>

<binaryImage start="0x00007FF834A10000" end="0x00007FF834C76000" path="KERNELBASE.dll"/>

<binaryImage start="0x00007FF835EF0000" end="0x00007FF83607F000" path="user32.dll"/>

<binaryImage start="0x00007FF835020000" end="0x00007FF835040000" path="win32u.dll"/>

<binaryImage start="0x00007FF837BB0000" end="0x00007FF837BD8000" path="gdi32.dll"/>

<binaryImage start="0x00007FF834120000" end="0x00007FF8342B3000" path="gdi32full.dll"/>

<binaryImage start="0x00007FF834C80000" end="0x00007FF834D1B000" path="msvcp_win.dll"/>

<binaryImage start="0x00007FF835090000" end="0x00007FF835186000" path="ucrtbase.dll"/>

<binaryImage start="0x00007FF808860000" end="0x00007FF808B47000" path="adobe\amtlib.dll"/>

<binaryImage start="0x00007FF836100000" end="0x00007FF8361A1000" path="advapi32.dll"/>

<binaryImage start="0x00007FF835460000" end="0x00007FF8354FD000" path="msvcrt.dll"/>

<binaryImage start="0x00007FF835DA0000" end="0x00007FF835DFB000" path="sechost.dll"/>

<binaryImage start="0x00007FF835340000" end="0x00007FF83545F000" path="rpcrt4.dll"/>

<binaryImage start="0x00007FF836210000" end="0x00007FF837646000" path="shell32.dll"/>

<binaryImage start="0x00007FF835040000" end="0x00007FF83508A000" path="cfgmgr32.dll"/>

<binaryImage start="0x00007FF835590000" end="0x00007FF835636000" path="SHCore.dll"/>

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<binaryImage start="0x00007FF8340E0000" end="0x00007FF8340F1000" path="kernel.appcore.dll"/>

<binaryImage start="0x00007FF834090000" end="0x00007FF8340DC000" path="powrprof.dll"/>

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<binaryImage start="0x00007FF834DA0000" end="0x00007FF834F6E000" path="crypt32.dll"/>

<binaryImage start="0x00007FF834100000" end="0x00007FF834112000" path="msasn1.dll"/>

<binaryImage start="0x00007FF829190000" end="0x00007FF8291D2000" path="adobe\CRClient.dll"/>

<binaryImage start="0x00007FF835760000" end="0x00007FF835BAE000" path="setupapi.dll"/>

<binaryImage start="0x00007FF8060C0000" end="0x00007FF8067A5000" path="adobe\ui.dll"/>

<binaryImage start="0x00007FF835E00000" end="0x00007FF835EC5000" path="oleaut32.dll"/>

<binaryImage start="0x00007FF811B50000" end="0x00007FF811CA9000" path="adobe\substrate.dll"/>

<binaryImage start="0x00007FF837BE0000" end="0x00007FF837CEA000" path="comdlg32.dll"/>

<binaryImage start="0x00007FF8103A0000" end="0x00007FF810432000" path="adobe\AgKernel.dll"/>

<binaryImage start="0x00007FF804580000" end="0x00007FF804B53000" path="adobe\mfc140u.dll"/>

<binaryImage start="0x00007FF835500000" end="0x00007FF83552D000" path="imm32.dll"/>

<binaryImage start="0x00007FF8087C0000" end="0x00007FF80885D000" path="adobe\msvcp140.dll"/>

<binaryImage start="0x00007FF826070000" end="0x00007FF8262D9000" path="comctl32.dll"/>

<binaryImage start="0x00007FF82AC50000" end="0x00007FF82AC67000" path="adobe\VCRUNTIME140.dll"/>

<binaryImage start="0x00007FF833690000" end="0x00007FF8336C9000" path="IPHLPAPI.DLL"/>

<binaryImage start="0x00007FF8302C0000" end="0x00007FF83039E000" path="winhttp.dll"/>

<binaryImage start="0x00007FF829820000" end="0x00007FF8299E8000" path="dbghelp.dll"/>

<binaryImage start="0x00007FF8271A0000" end="0x00007FF82733C000" path="GdiPlus.dll"/>

<binaryImage start="0x00007FF81EE00000" end="0x00007FF81F10F000" path="DWrite.dll"/>

<binaryImage start="0x00007FF831890000" end="0x00007FF831E48000" path="d2d1.dll"/>

<binaryImage start="0x00007FF826C90000" end="0x00007FF826C9C000" path="secur32.dll"/>

<binaryImage start="0x00007FFFE5350000" end="0x00007FFFE96E9000" path="adobe\libcef.dll"/>

<binaryImage start="0x00007FF8332A0000" end="0x00007FF8332EB000" path="authz.dll"/>

<binaryImage start="0x00007FF82DC50000" end="0x00007FF82DC5A000" path="version.dll"/>

<binaryImage start="0x00007FF830790000" end="0x00007FF8307DC000" path="pdh.dll"/>

<binaryImage start="0x00007FF8356A0000" end="0x00007FF8356A8000" path="psapi.dll"/>

<binaryImage start="0x00007FF805EF0000" end="0x00007FF8060BC000" path="adobe\wichitafoundation.dll"/>

<binaryImage start="0x00007FF82A860000" end="0x00007FF82AA2C000" path="urlmon.dll"/>

<binaryImage start="0x00007FF8228B0000" end="0x00007FF822BE4000" path="wininet.dll"/>

<binaryImage start="0x00007FF835ED0000" end="0x00007FF835EED000" path="imagehlp.dll"/>

<binaryImage start="0x00007FF832780000" end="0x00007FF832815000" path="uxtheme.dll"/>

<binaryImage start="0x00007FF82AD40000" end="0x00007FF82AD59000" path="usp10.dll"/>

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<dumpType>

Mini

</dumpType>

</crash>

</crashreport>

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Explorer ,
Apr 06, 2018 Apr 06, 2018

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Seriously? @Akash, what's up? You guys didn't fix it in the next release?

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Contributor ,
Apr 06, 2018 Apr 06, 2018

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seriously? @bgboydphoto... do you think they are interested whatsoever!

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Explorer ,
Apr 06, 2018 Apr 06, 2018

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lol. I mean, I was kind of hanging on to some hope that they did.

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Explorer ,
Apr 12, 2018 Apr 12, 2018

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I just installed 7.3 and I no longer have the crash. Since Adobe won't get back to you, I figured I'd let you know. The only other thing that changed on my system is I did update my nvidia drivers a few times between the initial crash in 7.2 and the install of 7.3. So, maybe try to update your video drivers too. I also, currently have "Use Graphics Processor" under Preferences->Performance-> Camera Raw disabled.

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