Cannot open CR2 file [in CS6]

[new_utrecht_high_school]

When trying to open CR2 file in Photoshop using bridge I get this message

I updated the whole suite including the camera raw

I updated the whole computer which is iMac

and still giving me the same error message.

Which says "Photoshop cannot open this file. If you are attempting to open a raw file from a digital camera, make sure you have the latest Camera Raw update installed via help> updates"

any ideas?

[John Waller]

Which Canon camera is the CR2 file from?

[chengwil]

I have used Canon GX1 Mark III, today March 3, 2020 I cannot open it. But 2 years ago I can open my CR2 in my CS6. Thank you.

[Test Screen Name]

Very old software, perhaps it's too new a camera.

[Norman Sanders]

Try using the DNG Converter to see whether it might be read and converted for RAW use.

[gener7 · Accepted solution]

First go to the Photoshop menu > About Plugins > Camera Raw  The splash screen should be 9.1.1, the latest for CS6.

Next see if 9.1.1 supports your camera: Cameras supported by Camera Raw

If not, you will need the DNG Converter. Go here for the latest version: Adobe Digital Negative Converter with detailed instructions on how to set it up and use it.

[helenel35237483]

Hello - I have the same problem as the one above (original post). I have upgraded to 9.1.1, and my camera is Canon EOS 700D, which is supported by 9.1.1.

Can you please help ? I am stuck and have nowhere to find a proper answer. Tell me if there is any further detail needed to get it sorted.

Cheers.

[gener7]

See these instructions: Troubleshoot Camera Raw | Photoshop, Photoshop Elements

[helenel35237483]

Ok, thanks. Was able to troubleshoot. I had installed the CameraRaw 9.1.1, but i then realised it didn't work when troubleshooting, it was still showing 7.0 within Photoshop (despite installation showed as successful). I think it's because Photoshop was *not* closed when I installed camera Raw the first time. Trie again with CS closed, and voilà...

Thanks a ton.