• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Lightroom 7.2 will not open

Community Beginner ,
Feb 25, 2018 Feb 25, 2018

Copy link to clipboard

Copied

Upgraded to Lightroom Classic 7.2 and now will not open. I've tried uninstalling and reinstalling fresh and still will not open. I've tried signing in and out of CC. 

It does not even reach the stage of showing the welcome banner. It just hangs never to recover.

I'm using Mac OS 10.13.2 on an iMac (Retina 4K, 21.5-inch, Late 2015).

Views

185

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 25, 2018 Feb 25, 2018

Copy link to clipboard

Copied

Try to start LR while holding down the option key and create a new catalog.

Does LR work now?

--- Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems. ---

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 25, 2018 Feb 25, 2018

Copy link to clipboard

Copied

I've now resolved this issue through the support of the excellent web chat. It was a problem with the Lightroom Preferences which had to be deleted.

Cheers

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 25, 2018 Feb 25, 2018

Copy link to clipboard

Copied

LATEST

Great

... that'd have been my next suggestion

Resetting Preferences in Lightroom CC/6

--- Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems. ---

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines