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Preferences issue

Explorer ,
Feb 24, 2018 Feb 24, 2018

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Preran, this is a recurring issue. What can you do to help me?

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correct answers 1 Correct answer

Community Expert , Feb 25, 2018 Feb 25, 2018

Ok, so try clicking the yellow padlock on the lower right (so that you can make changes), and change everyone (last line in Sharing and Permissions) to Read and Write. Then try restarting Photoshop, and closing it. Are you still getting the error message?

~Barb

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Community Expert ,
Feb 24, 2018 Feb 24, 2018

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Check your user ID file systems permissions you should have write access to your user ID Photoshop preferences folder.  I use windows do not ask me how to do that on a mac.

JJMack

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Explorer ,
Feb 24, 2018 Feb 24, 2018

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My MacBook Air says "I don't have the necessary permissions to change permissions." 

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Community Expert ,
Feb 24, 2018 Feb 24, 2018

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You need to find out how to administer your machine. Read up on OSX

JJMack

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Explorer ,
Feb 25, 2018 Feb 25, 2018

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I followed the permission directions, but to no avail. I need an Adobe/Mac expert here.

I am running  MacBook Air (13-inch, Mid 2013)  High Sierra 10.13.3

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Community Expert ,
Feb 25, 2018 Feb 25, 2018

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  1. On your Mac, open Finder.
  2. Hold the Opt key and choose Go > Library
    From there, navigate to Preferences > Adobe Photoshop CC 2018 Settings
    Screenshot 2018-02-25 09.01.53.png
  3. Right click the Adobe Photoshop CC 2018 Settings folder > Get Info
  4. What do your settings show?

Screenshot 2018-02-25 09.04.03.png

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Explorer ,
Feb 25, 2018 Feb 25, 2018

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See below:

Screen Shot 2018-02-25 at 11.16.29 AM.png

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Community Expert ,
Feb 25, 2018 Feb 25, 2018

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Ok, so try clicking the yellow padlock on the lower right (so that you can make changes), and change everyone (last line in Sharing and Permissions) to Read and Write. Then try restarting Photoshop, and closing it. Are you still getting the error message?

~Barb

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Explorer ,
Feb 25, 2018 Feb 25, 2018

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That worked, thank you.

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Community Expert ,
Feb 25, 2018 Feb 25, 2018

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Excellent! You might want to go back to Get Info and click that gold lock button again to prevent inadvertent changes in the future.

And so glad I was able to help you resolve this.

~Barb

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Explorer ,
Feb 25, 2018 Feb 25, 2018

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Yes, I locked the gold padlock. Thx.

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