Copy link to clipboard
Copied
Hello,
I have the following problem. I was using LR 5.7 and couldn't see ARW RAW files. I found out that I would have to update to 5.7.1, which I did. Since then I can start LR anymore and get this message when I try to:
"Adobe Application Manager, required to start your trial, is missing or damaged.
Please download a new copy of Adobe Application Manager from
http://www.adobe.com/go/applicationmanager."
I don't have a license because the person who gave me the product is no longer there. I can't look it up, because the program doesn't start. I tried to talk to one of your representatives but he couldn't help me at all and all he / she (very anonymous?) told me was to look for a solution in the forum. Since I couldn't finde one, I hope that you can help me here.
I am ready to purchase an upgrade to LR6 if need be but I am not willing to simply buy a new license. The software was working fine until I upgraded (download from your page). I am pretty upset and very sceptic that I will find real help here. It seems to me all you want to do is sell subscriptions and out your former users.
Please prove me wrong, thanks!
Copy link to clipboard
Copied
Uninstall Lightroom 5.7.1.
Re-install by using the download here: Download Photoshop Lightroom. Apply your serial number when it launches.