LR CC SHUTTING DOWN unexpectedly

[d_malcolmf41262798]

running LR CC on a Applemac pro intel i5 8mb Ram  and getting frequent unexpected shutdowns - am I running the wrong product for a laptop?

[99jon]

Have you tried disabling GPU acceleration? Let us know if that makes a difference.

Go to:

Lightroom >> Preferences >> Performance (tab) on Mac OS

Uncheck the box “Use Graphics Processor”

Then click OK

[JP Hess]

Lightroom CC or Lightroom Classic CC? Please clarify.

[d_malcolmf41262798]

Icon style suggests Photoshop Lightroom Classic CC

[99jon]

Did you check the GPU settings?

Which version is installed?

You can find out from help >> System Info

[dj_paige]

https://forums.adobe.com/people/d+malcolmf41262798  wrote

Icon style suggests Photoshop Lightroom Classic CC

Please be specific. Tell us the exact version NUMBER of your software. We don't want words, we need the version NUMBER.

Also, is there a specific task in Lightroom that you are performing when Lightroom shuts down? Or is it relatively at random times?

[d_malcolmf41262798]

Sorry to be thick - product downloaded last July 2017 under CC photography plan order No ADD001721978UK. It has shut down whilst I am working on photos and other times has shut down whilst minimised.

Thanks

Malcolm

[99jon]

Malcolm, I would suggest you launch Creative Cloud. Then go to the apps tab to check for updates to LR Classic (see image below)

There was a recent February release v7.2 and updating may fix the problem.

[dj_paige]

https://forums.adobe.com/people/d+malcolmf41262798  wrote

Sorry to be thick - product downloaded last July 2017 under CC photography plan order No ADD001721978UK. It has shut down whilst I am working on photos and other times has shut down whilst minimised.

Thanks

Malcolm

You may have ordered it in July, but we need to know the currently installed version number. Start Lightroom, go to Help->System Info, and report the version number shown there in the first line of the inside box. Do not copy and paste the entire System Info box into your reply.

[d_malcolmf41262798]

Lightroom version:  CC 2015 [1014445]

License: Creative Cloud

Operating system: Mac OS 10

Version: 10.13 [3]

[dj_paige]

Certainly, you should update to the latest version of LR which is Lightroom Classic CC version 7.2. Since you have a Creative Cloud license, the upgrade is free for you.

[Just Shoot Me]

https://forums.adobe.com/people/d+malcolmf41262798  wrote

Lightroom version:  CC 2015 [1014445]

License: Creative Cloud

Operating system: Mac OS 10

Version: 10.13 [3]

You are running the very first release of LR 2015/6 2015/6 .(DOT)0(Zero).

There has been 14+ updates to LR 2015/6 to 2015.14/6.14 and a newer version LR C CC V7 and that is up to V7.2.

So open, and maybe at that time Update, the Creative Cloud Desktop App and if the CC DTA needs to be updated let that finish then install the update for LR.

Restarting your system in-between updating the CC DTA and installing the LR update is advisable.

[Just Shoot Me]

What version of OS X is installed on your Mac Pro.

From what year is your Mac Pro? Is it one of the Trash Can Mac Pro's or a tower case?

Have you cleaned out the dust in your Mac Pro lately?

What you describe sounds like a hardware or heat problem.