3 Replies Latest reply on Feb 28, 2018 1:04 PM by jane-e

    Post marked as answered,  by someone, when it is not an answer

    cheyrn Level 1

      Hi,

       

      This thread:

      2 of 4 NTFS partitions available for scratch disk

      has been marked as answered, by someone other than me (the person who posted the question), when the post marked as an answer bares no resemblance to an answer. There is a post, that is the answer. Is there a way to change the post that was marked as an answer, or to mark the thread as unanswered?

       

      The second to last post by gener7 is the answer.

        • 1. Re: Post marked as answered,  by someone, when it is not an answer
          jane-e Adobe Community Professional

          It looks like someone took care of it already.

           

          The answer to your question is that any moderator can help you and unmark a question as answered. The Original Poster should be able to do that as well (in this case, you).

           

          {Also, everyone who answered you on that post is a moderator!}

           

          Does it look okay now?

          • 2. Re: Post marked as answered,  by someone, when it is not an answer
            cheyrn Level 1

            Ok. Hehe. So, I quickly looked at stickies to see if I should know this already, but I didn't find it. How should I contact a moderator? Look for a posting by one and then send them a message?

             

            Yes, what I consider to be the correct answer is now marked as the answer.

            • 3. Re: Post marked as answered,  by someone, when it is not an answer
              jane-e Adobe Community Professional

              It's fine to do what you did and write it here. We'll catch it.

               

              It's hard for you to know who is a moderator and who is not, but if you see an "ACP" (Adobe Community Professional) or "MVP" (old system) tag on a person, they will know how to tag a moderator and see that the post is untagged. Sometimes the software (JIVE) automatically tags a post as "Assumed Answered" and they are trying to get that fixed so it stops doing that.

               

              In your particular case, in this one instance, if you had posted on the thread—any one of them would have jumped on it. You had lots of top folks answering you!

               

              But doing it the way you did is fine.

               

              ~ Jane