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Can't keep pdf files open for longer than 2-3 seconds. How do I fix this?

New Here ,
Mar 01, 2018 Mar 01, 2018

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I can't keep pdf files open for longer than 2-3 seconds, they automatically close. How do I fix this?

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General troubleshooting

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LEGEND ,
Mar 01, 2018 Mar 01, 2018

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What version of Reader are you using? How are you opening the files (from within Reader or from within a web browser)?

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New Here ,
Mar 01, 2018 Mar 01, 2018

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Not sure on the version, I'm just an end-user. All I see is Adobe Acrobat DC. I'm opening the pdf files from Outlook email.

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LEGEND ,
Mar 01, 2018 Mar 01, 2018

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When you are viewing the file, at that moment, do you see a title bar saying Adobe Acrobat Reader and some stuff?   If you DON’T see that title bar, what do you see?

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New Here ,
Mar 01, 2018 Mar 01, 2018

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This is what I see

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Adobe Employee ,
Apr 18, 2018 Apr 18, 2018

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Hi Valerielynns,

Sorry for the delay in response.

Are you still experiencing this issue? If yes, is this happening with a particular file or with all the files?

You may try following steps and let us know if that helps any.

  • Launch Acrobat and check for update, Click >Help>Check for Updates.
  • If there are pending updates, install and restart the machine and try again.
  • If above doesn't help, try repairing. To repair, launch Acrobat>Help>Repair installation. Once done restart your machine and try again.

If your issue is already resolved, please update this discussion with your findings.

-Tariq Dar

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