fill & sign tool won't work

[lancew381]

I recently moved over to Adobe Pro DC, when I go into a PDF to sign with a signature I click "Fill & Sign" however the screen that should bring up options just indicates "Retrieving your Information..." I never get the option to sign any PDF document. Any one see this issue before and the fix?

My account is setup with a Pro license and I have successfully signed in; I have rights and can use all other tools within the program; My OS is WIndows10; Other users I work with have no issues; I have tried creating a new profile and getting a new latop in case it was an image/hardware issue.

[Tariq Dar]

Hi lancew381,

Sorry for the inconvenience caused.

Launch Acrobat>Help, check for update. If there are any pending update try installing them. Restart your machine and try again.

Is this happening with all the files? If you turn offline your machine are you still getting this problem?

Let us know how it goes.

-Tariq Dar.

[stevee97171478]

I am having the same problem with Adobe Pro 2017. I just get four squares spinning. I Have this version on two computers a mac and windows. My other computer which is a Windows machine has version 2015 on it and it works fine.

[Tariq Dar]

Hi  SteveE,

On both machines where you experiencing this issue, can you use this service via browser https://cloud.acrobat.com/fillsign

and let us know if the issue is reproducible.

Will be waiting for your response.

-Tariq Dar