Intel HD 5500 - "graphics processor acceleration is disabled"

[paolog80956559]

Hello everyone,

I have Lightroom 7.2 on my HP notebook and it works fine. I wanted to try GPU acceleration, and therefore performed a clean installation of the latest driver for my Intel HD 5500. It all went fine, and the OpenGL support is marked as passed. However, whenever I flag the option "Use graphics processor" in the Performance tab of the Preferences, LIghtroom restarts again with the unflagged option, and the message "graphics processor acceleration is disabled".

Could anyone please help?

Here is my system info.

Thank you very much

Paolo

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Lightroom Classic version: 7.2 [ 1156743 ]

License: Creative Cloud

Language setting: en

Operating system: Windows 10 - Business Edition

Version: 10.0.16299

Application architecture: x64

System architecture: x64

Logical processor count: 4

Processor speed: 2,1 GHz

Built-in memory: 8067,1 MB

Real memory available to Lightroom: 8067,1 MB

Real memory used by Lightroom: 2332,2 MB (28,9%)

Virtual memory used by Lightroom: 2446,1 MB

GDI objects count: 681

USER objects count: 2437

Process handles count: 1549

Memory cache size: 32,9MB

Internal Camera Raw revision: 894

Maximum thread count used by Camera Raw: 3

Camera Raw SIMD optimization: SSE2,AVX,AVX2

Camera Raw virtual memory: 1438MB / 4033MB (35%)

Camera Raw real memory: 1526MB / 8067MB (18%)

System DPI setting: 96 DPI

Desktop composition enabled: Yes

Displays: 1) 1600x900

Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:

OpenGL: Intel(R) HD Graphics 5500

Check OpenGL support: Passed

Vendor: Intel

Version: 3.3.0 - Build 20.19.15.4835

Renderer: Intel(R) HD Graphics 5500

LanguageVersion: 3.30 - Build 20.19.15.4835

Message was edited by: Mod to remove text.

[F. McLion · Accepted solution]

Since LR 7 some of the older cards are not supported anymore - the official specification does NOT reflect this.

In your situation, I'd not care too much about this because the HD5500 would not bring any gain with your resolution, as far as I can tell.

[Just Shoot Me]

That is because that GPU isn't supported and you won't gain anything by enabling it. In fact LR would probably run slower with it enabled, if it could be enabled.

[paolog80956559]

Thank you very much to both of you, problem solved then!

Cheers

Paolo