Photoshop CC constantly crashes - Lenovo Yoga 900

Report · Mar 04, 2018

Have a Lenovo Yoga 900 with an Intel i7 6560U (6th gen skylake I believe) with Intel Iris 540 graphics. Photoshop is unusable. It was crashing on launch, so I uninstalled it and re-installed it via the main CC app. Still crashed. Then un-installed all Adobe apps (including CC itself) and re-installed CC, then PS. PS did eventually launch, but it gave an error about not being able to detect the graphics card, pointed me here. A few more restarts and now PS launches without error, but when trying to create a new doc, or open an existing, it crashes. Preferences -> Performance shows the Graphics card, and I went into Advanced there and tried 'Basic' drawing mode, restart PS, still crashing.

As far as I can tell my HW should be supported, its new-ish laptop. I checked Lenovo's site and there's no graphics driver updates available, and the downloads from Intel directly would't install.

Sys Info:

NumGLGPUs=1
NumCLGPUs=1
NumNativeGPUs=0
glgpu[0].GLVersion="4.1"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=1024
glgpu[0].GLName="Intel(R) Iris(TM) Graphics 540"
glgpu[0].GLVendor="Intel"
glgpu[0].GLVendorID=32902
glgpu[0].GLDriverVersion="22.20.16.4749"
glgpu[0].GLRectTextureSize=16384
glgpu[0].GLRenderer="Intel(R) Iris(TM) Graphics 540"
glgpu[0].GLRendererID=6438

Report · Mar 04, 2018

I would check the lenovo site for the layest drivers for theit machines. This is what I see on Intel site

Downloads for Intel® Iris™ Graphics 540

Download Intel® Graphics Driver for Windows* [15.65] 2/13/2018

Download Intel® Graphics Driver for Windows* [15.60] 12/28/2017

JJMack

Report · Mar 04, 2018

Those are the exact downloads I had already tried, which the install fails with:

"The driver being installed is not validated for this computer. Please obtain the appropriate driver from the computer manufacturer".

The latest available on Lenovo's site is older than what I have installed, and when I select Update Driver from the Windows Device Manager, it says the latest is installed.

Report · Mar 04, 2018

I figured I'd try the latest download from Lenovo, which was the same version I had installed, but a newer date. The install worked, I restarted Windows, and PS still crashes.

I've sent probably a dozen crash reports to Adobe, with my email. How can I get them to look at them?

Report · Mar 04, 2018

Post the details in your crash reports... And yos photoshop menu Help>system Info....

JJMack

Report · Mar 05, 2018

They're all basically this:

Description 
Faulting Application Path:     C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe  

Problem signature 
Problem Event Name:     APPCRASH 
Application Name:     Photoshop.exe 
Application Version:     18.0.0.53 
Application Timestamp:     57fde9fd 
Fault Module Name:     ig9icd64.dll 
Fault Module Version:     22.20.16.4749 
Fault Module Timestamp:     5976a144 
Exception Code:     c0000005 
Exception Offset:     000000000055f289 
OS Version:     10.0.16299.2.0.0.768.101 
Locale ID:     1033 
Additional Information 1:     204c 
Additional Information 2:     204c5c02d482e1d633bb6d6ad531395e 
Additional Information 3:     d17e 
Additional Information 4:     d17ea8e137ece4b3b4d5eb44b8a69793

Report · Mar 05, 2018

I tried deleting the PS settings file as well, no help.

Also here's the System Info:

Adobe Photoshop Version: 19.1.1 20180206.r.254 2018/02/06: 1156206 x64

Number of Launches: 0

Operating System: Windows 10 64-bit

Version: 10 or greater 10.0.16299.15

System architecture: Intel CPU Family:6, Model:14, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading

Physical processor count: 2

Logical processor count: 4

Processor speed: 2208 MHz

Built-in memory: 8098 MB

Free memory: 4002 MB

Memory available to Photoshop: 6784 MB

Memory used by Photoshop: 70 %

Alias Layers: Disabled.

Modifier Palette: Enabled.

Highbeam: Enabled.

Image tile size: 128K

Image cache levels: 4

Font Preview: Medium

TextComposer: Latin

OpenCL crashed on 3/4/2018 at 10:28:21 PM (Initializing OpenCL and OpenCL enabled features)

Display: 1

Display Bounds: top=0, left=0, bottom=1800, right=3200

OpenGL Drawing: Enabled.

OpenGL Allow Old GPUs: Not Detected.

OpenGL Drawing Mode: Advanced

OpenGL Allow Normal Mode: True.

OpenGL Allow Advanced Mode: True.

AIFCoreInitialized=1

AIFOGLInitialized=1

OGLContextCreated=1

NumGLGPUs=1

NumCLGPUs=1

NumNativeGPUs=0

glgpu[0].GLVersion="4.1"

glgpu[0].IsIntegratedGLGPU=0

glgpu[0].GLMemoryMB=1024

glgpu[0].GLName="Intel(R) Iris(TM) Graphics 540"

glgpu[0].GLVendor="Intel"

glgpu[0].GLVendorID=32902

glgpu[0].GLDriverVersion="22.20.16.4749"

glgpu[0].GLRectTextureSize=16384

glgpu[0].GLRenderer="Intel(R) Iris(TM) Graphics 540"

glgpu[0].GLRendererID=6438

glgpu[0].HasGLNPOTSupport=1

glgpu[0].GLDriver="C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_cac487d7a695d2e9\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_cac487d7a695d2e9\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_cac487d7a695d2e9\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_cac487d7a695d2e9\igd12umd64.dll"

glgpu[0].GLDriverDate="20170724000000.000000-000"

glgpu[0].CanCompileProgramGLSL=1

glgpu[0].GLFrameBufferOK=1

glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="1.30 - Build 22.20.16.4749"

glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[1447]

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]

glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]

glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]

glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]

glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[64]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1

glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=0

clgpu[0].CLPlatformVersion="2.0 "

clgpu[0].CLDeviceVersion="2.0 "

clgpu[0].IsIntegratedCLGPU=1

clgpu[0].CLMemoryMB=3231

clgpu[0].CLName="Intel(R) Iris(TM) Graphics 540"

clgpu[0].CLVendor="Intel(R) Corporation"

clgpu[0].CLVendorID=32902

clgpu[0].CLDriverVersion="22.20.16.4749"

clgpu[0].CLBandwidth=5.6692e+10

clgpu[0].CLCompute=309.996

License Type: Subscription

Serial number: 96040764962162289775

GUIDBucket:

Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2018\

Temporary file path: C:\Users\aubrie\AppData\Local\Temp\

Photoshop scratch has async I/O enabled

Scratch volume(s):

Startup, 237.2G, 136.8G free

Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\Plug-Ins\

Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2018\Plug-Ins\

Installed components:

A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112

ACE.dll ACE 2017/11/22-18:28:12 79.589342 79.589342

AdbePM.dll PatchMatch 2016/11/03:19:48:57 1.578146 1.578146

AdobeLinguistic.dll Adobe Linguisitc Library 10.0.0

AdobeOwl.dll Adobe Owl 5.2.11

AdobePDFL.dll PDFL 2017/10/31-06:12:59 79.250229 79.250229

AdobePIP.dll Adobe Product Improvement Program 7.4.1.109.46827

AdobeSVGAGM.dll AdobeSVGAGM 79.588619 79.588619

AdobeXMP.dll Adobe XMP Core 2017/07/13-01:06:39 79.160924 79.160924

AdobeXMPFiles.dll Adobe XMP Files 2017/07/13-01:06:39 79.160924 79.160924

AdobeXMPScript.dll Adobe XMP Script 2017/07/13-01:06:39 79.160924 79.160924

adobe_caps.dll Adobe CAPS 10,0,0,6

AGM.dll AGM 2017/11/22-18:28:12 79.589342 79.589342

ahclient.dll AdobeHelp Dynamic Link Library 3.0.0.6

AIDE.dll AIDE 2016/05/27-01:08:49 79.574279 79.574279

amtlib.dll AMTLib (64 Bit) 10.0.0.221 BuildVersion: 10.0; BuildDate: Tue Aug 1 2017 8:28:8) 1.000000

ARE.dll ARE 2017/11/22-18:28:12 79.589342 79.589342

AXE8SharedExpat.dll AXE8SharedExpat 2015/03/13-23:40:54 79.562390 79.562390

AXEDOMCore.dll AXEDOMCore 2015/03/13-23:40:54 79.562390 79.562390

Bib.dll BIB 2017/11/22-18:28:12 79.589342 79.589342

BIBUtils.dll BIBUtils 2017/11/22-18:28:12 79.589342 79.589342

boost_date_time.dll photoshopdva 11.1.0

boost_filesystem.dll photoshopdva 11.1.0

boost_signals.dll photoshopdva 11.1.0

boost_system.dll photoshopdva 11.1.0

boost_threads.dll photoshopdva 11.1.0

cg.dll NVIDIA Cg Runtime 3.0.00007

cgGL.dll NVIDIA Cg Runtime 3.0.00007

CITThreading.dll Adobe CITThreading 2.1.0.1 2.1.0.1

CoolType.dll CoolType 2017/11/22-18:28:12 79.589342 79.589342

CRClient.dll Adobe Crash Reporter Client DLL 1.6.3.0

dnssd.dll Bonjour 3,0,0,2

dvaaudiodevice.dll photoshopdva 11.1.0

dvacore.dll photoshopdva 11.1.0

dvacrashhandler.dll Adobe Audition CC 2017 10.0.0

dvamarshal.dll photoshopdva 11.1.0

dvamediatypes.dll photoshopdva 11.1.0

dvametadata.dll photoshopdva 11.1.0

dvametadataapi.dll photoshopdva 11.1.0

dvametadataui.dll photoshopdva 11.1.0

dvaplayer.dll photoshopdva 11.1.0

dvatransport.dll photoshopdva 11.1.0

dvaui.dll photoshopdva 11.1.0

dvaunittesting.dll photoshopdva 11.1.0

dynamiclink.dll photoshopdva 11.1.0

ExtendScript.dll ExtendScript 2017/08/31-12:13:14 81.1150526 81.1150526

icucnv40.dll International Components for Unicode 2014/10/31-16:52:45 Build gtlib_6.0.21339

icudt40.dll International Components for Unicode 2014/10/31-16:52:45 Build gtlib_6.0.21339

icuuc40.dll International Components for Unicode 2014/10/31-16:52:45 Build gtlib_6.0.21339

igestep30.dll IGES Reader 9.3.0.113

imslib.dll IMSLib DLL 10.0.0.22

JP2KLib.dll JP2KLib 2017/10/31-01:22:04 79.268591 79.268591

libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)

libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0

libmmd.dll Intel(R) C/C++/Fortran Compiler 17.0.0

LogSession.dll LogSession 7.4.1.109.46827

mediacoreif.dll photoshopdva 11.1.0

MPS.dll MPS 2017/10/31-01:22:04 79.588396 79.588396

pdfsettings.dll Adobe PDFSettings 1.04

Photoshop.dll Adobe Photoshop CC 2018 19.1.1

Plugin.dll Adobe Photoshop CC 2018 19.1.1

PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 8.5.0

PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 8.5.0.87

PSArt.dll Adobe Photoshop CC 2018 19.1.1

PSCloud.dll 1.0.0.1

PSViews.dll Adobe Photoshop CC 2018 19.1.1

SCCore.dll ScCore 2017/08/31-12:13:14 81.1150526 81.1150526

SVGRE.dll SVGRE 79.586793 79.586793

svml_dispmd.dll Intel(R) C/C++/Fortran Compiler 17.0.0

tbb.dll Intel(R) Threading Building Blocks for Windows 2017, 0, 2017, 0118

tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 2017, 0, 2017, 0118

TfFontMgr.dll FontMgr 9.3.0.113

TfKernel.dll Kernel 9.3.0.113

TFKGEOM.dll Kernel Geom 9.3.0.113

TFUGEOM.dll Adobe, UGeom© 9.3.0.113

updaternotifications.dll Adobe Updater Notifications Library 10.0.0.1 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 10.0.0.1

VulcanControl.dll Vulcan Application Control Library 5.3.0.16

VulcanMessage5.dll Vulcan Message Library 5.3.0.16

WinRTSupport.dll Adobe Photoshop Windows RT Support 19.0.0.0

WRServices.dll WRServices Thu June 21 2017 12:26:24 Build 0.22473 0.22473

wu3d.dll U3D Writer 9.3.0.113

Required plug-ins:

3D Studio 19.1.1 (20180206.r.254 2018/02/06: 1156206) - from the file “U3D.8bi”

Accented Edges 19.1.1 - from the file “Filter Gallery.8bf”

Adaptive Wide Angle 19.1.1 - from the file “Adaptive Wide Angle.8bf”

Angled Strokes 19.1.1 - from the file “Filter Gallery.8bf”

Average 19.1.1 (20180206.r.254 2018/02/06: 1156206) - from the file “Average.8bf”

Bas Relief 19.1.1 - from the file “Filter Gallery.8bf”

BMP 19.1.1 - from the file “Standard MultiPlugin.8bf”

Camera Raw 10.2 - from the file “Camera Raw.8bi”

Camera Raw Filter 10.2 - from the file “Camera Raw.8bi”

Chalk && Charcoal 19.1.1 - from the file “Filter Gallery.8bf”

Charcoal 19.1.1 - from the file “Filter Gallery.8bf”

Chrome 19.1.1 - from the file “Filter Gallery.8bf”

Cineon 19.1.1 (20180206.r.254 2018/02/06: 1156206) - from the file “Cineon.8bi”

Clouds 19.1.1 (20180206.r.254 2018/02/06: 1156206) - from the file “Clouds.8bf”

Collada 19.1.1 (20180206.r.254 2018/02/06: 1156206) - from the file “U3D.8bi”

Color Halftone 19.1.1 - from the file “Standard MultiPlugin.8bf”

Colored Pencil 19.1.1 - from the file “Filter Gallery.8bf”

CompuServe GIF 19.1.1 - from the file “Standard MultiPlugin.8bf”

Conté Crayon 19.1.1 - from the file “Filter Gallery.8bf”

Craquelure 19.1.1 - from the file “Filter Gallery.8bf”

Crop and Straighten Photos 19.1.1 (20180206.r.254 2018/02/06: 1156206) - from the file “CropPhotosAuto.8li”

Crop and Straighten Photos Filter 19.1.1 - from the file “Standard MultiPlugin.8bf”

Crosshatch 19.1.1 - from the file “Filter Gallery.8bf”

Crystallize 19.1.1 - from the file “Standard MultiPlugin.8bf”

Cutout 19.1.1 - from the file “Filter Gallery.8bf”

Dark Strokes 19.1.1 - from the file “Filter Gallery.8bf”

De-Interlace 19.1.1 - from the file “Standard MultiPlugin.8bf”

Dicom 19.1.1 - from the file “Dicom.8bi”

Difference Clouds 19.1.1 (20180206.r.254 2018/02/06: 1156206) - from the file “Clouds.8bf”

Diffuse Glow 19.1.1 - from the file “Filter Gallery.8bf”

Displace 19.1.1 - from the file “Standard MultiPlugin.8bf”

Dry Brush 19.1.1 - from the file “Filter Gallery.8bf”

Eazel Acquire 19.1.1 (20180206.r.254 2018/02/06: 1156206) - from the file “EazelAcquire.8ba”

Entropy 19.1.1 (20180206.r.254 2018/02/06: 1156206) - from the file “statistics.8ba”

Export Color Lookup Tables 19.1.1 (20180206.r.254 2018/02/06: 1156206) - from the file “Export3DLUT.8be”

Extrude 19.1.1 - from the file “Standard MultiPlugin.8bf”

FastCore Routines 19.1.1 (20180206.r.254 2018/02/06: 1156206) - from the file “FastCore.8bx”

Fibers 19.1.1 - from the file “Standard MultiPlugin.8bf”

Film Grain 19.1.1 - from the file “Filter Gallery.8bf”

Filter Gallery 19.1.1 - from the file “Filter Gallery.8bf”

Flash 3D 19.1.1 (20180206.r.254 2018/02/06: 1156206) - from the file “U3D.8bi”

Fresco 19.1.1 - from the file “Filter Gallery.8bf”

Glass 19.1.1 - from the file “Filter Gallery.8bf”

Glowing Edges 19.1.1 - from the file “Filter Gallery.8bf”

Google Earth 4 19.1.1 (20180206.r.254 2018/02/06: 1156206) - from the file “U3D.8bi”

Grain 19.1.1 - from the file “Filter Gallery.8bf”

Graphic Pen 19.1.1 - from the file “Filter Gallery.8bf”

Halftone Pattern 19.1.1 - from the file “Filter Gallery.8bf”

Halide Bottlenecks 19.1.1 (20180206.r.254 2018/02/06: 1156206) - from the file “HalideBottlenecks.8bx”

HDRMergeUI 19.1.1 - from the file “HDRMergeUI.8bf”

HSB/HSL 19.1.1 - from the file “Standard MultiPlugin.8bf”

IFF Format 19.1.1 - from the file “Standard MultiPlugin.8bf”

IGES 19.1.1 (20180206.r.254 2018/02/06: 1156206) - from the file “U3D.8bi”

Ink Outlines 19.1.1 - from the file “Filter Gallery.8bf”

JPEG 2000 19.1.1 - from the file “JPEG2000.8bi”

Kurtosis 19.1.1 (20180206.r.254 2018/02/06: 1156206) - from the file “statistics.8ba”

Lens Blur 19.1.1 - from the file “Lens Blur.8bf”

Lens Correction 19.1.1 - from the file “Lens Correction.8bf”

Lens Flare 19.1.1 - from the file “Standard MultiPlugin.8bf”

Liquify 19.1.1 - from the file “Liquify.8bf”

Matlab Operation 19.1.1 (20180206.r.254 2018/02/06: 1156206) - from the file “ChannelPort.8bf”

Maximum 19.1.1 (20180206.r.254 2018/02/06: 1156206) - from the file “statistics.8ba”

Mean 19.1.1 (20180206.r.254 2018/02/06: 1156206) - from the file “statistics.8ba”

Measurement Core 19.1.1 (20180206.r.254 2018/02/06: 1156206) - from the file “MeasurementCore.8me”

Median 19.1.1 (20180206.r.254 2018/02/06: 1156206) - from the file “statistics.8ba”

Mezzotint 19.1.1 - from the file “Standard MultiPlugin.8bf”

Minimum 19.1.1 (20180206.r.254 2018/02/06: 1156206) - from the file “statistics.8ba”

MMXCore Routines 19.1.1 (20180206.r.254 2018/02/06: 1156206) - from the file “MMXCore.8bx”

Mosaic Tiles 19.1.1 - from the file “Filter Gallery.8bf”

Multiprocessor Support 19.1.1 (20180206.r.254 2018/02/06: 1156206) - from the file “MultiProcessor Support.8bx”

Neon Glow 19.1.1 - from the file “Filter Gallery.8bf”

Note Paper 19.1.1 - from the file “Filter Gallery.8bf”

NTSC Colors 19.1.1 (20180206.r.254 2018/02/06: 1156206) - from the file “NTSC Colors.8bf”

Ocean Ripple 19.1.1 - from the file “Filter Gallery.8bf”

OpenEXR 19.1.1 - from the file “Standard MultiPlugin.8bf”

Paint Daubs 19.1.1 - from the file “Filter Gallery.8bf”

Palette Knife 19.1.1 - from the file “Filter Gallery.8bf”

Patchwork 19.1.1 - from the file “Filter Gallery.8bf”

Paths to Illustrator 19.1.1 - from the file “Standard MultiPlugin.8bf”

PCX 19.1.1 (20180206.r.254 2018/02/06: 1156206) - from the file “PCX.8bi”

Photocopy 19.1.1 - from the file “Filter Gallery.8bf”

Photoshop 3D Engine 19.1.1 (20180206.r.254 2018/02/06: 1156206) - from the file “Photoshop3DEngine.8bi”

Photoshop Touch 19.0 - from the file “PSDX.8bi”

Picture Package Filter 19.1.1 (20180206.r.254 2018/02/06: 1156206) - from the file “ChannelPort.8bf”

Pinch 19.1.1 - from the file “Standard MultiPlugin.8bf”

Pixar 19.1.1 (20180206.r.254 2018/02/06: 1156206) - from the file “Pixar.8bi”

Plaster 19.1.1 - from the file “Filter Gallery.8bf”

Plastic Wrap 19.1.1 - from the file “Filter Gallery.8bf”

PLY 19.1.1 (20180206.r.254 2018/02/06: 1156206) - from the file “U3D.8bi”

Pointillize 19.1.1 - from the file “Standard MultiPlugin.8bf”

Polar Coordinates 19.1.1 - from the file “Standard MultiPlugin.8bf”

Portable Bit Map 19.1.1 (20180206.r.254 2018/02/06: 1156206) - from the file “PBM.8bi”

Poster Edges 19.1.1 - from the file “Filter Gallery.8bf”

PRC 19.1.1 (20180206.r.254 2018/02/06: 1156206) - from the file “U3D.8bi”

Radial Blur 19.1.1 - from the file “Standard MultiPlugin.8bf”

Radiance 19.1.1 (20180206.r.254 2018/02/06: 1156206) - from the file “Radiance.8bi”

Range 19.1.1 (20180206.r.254 2018/02/06: 1156206) - from the file “statistics.8ba”

Render Color Lookup Grid 19.1.1 (20180206.r.254 2018/02/06: 1156206) - from the file “Export3DLUT.8be”

Reticulation 19.1.1 - from the file “Filter Gallery.8bf”

Ripple 19.1.1 - from the file “Standard MultiPlugin.8bf”

Rough Pastels 19.1.1 - from the file “Filter Gallery.8bf”

Save for Web 19.1.1 - from the file “Save for Web.8be”

ScriptingSupport 19.1.1 - from the file “ScriptingSupport.8li”

Shake Reduction 19.1.1 - from the file “Shake Reduction.8bf”

Shear 19.1.1 - from the file “Standard MultiPlugin.8bf”

Skewness 19.1.1 (20180206.r.254 2018/02/06: 1156206) - from the file “statistics.8ba”

Smart Blur 19.1.1 - from the file “Standard MultiPlugin.8bf”

Smudge Stick 19.1.1 - from the file “Filter Gallery.8bf”

Solarize 19.1.1 (20180206.r.254 2018/02/06: 1156206) - from the file “Solarize.8bf”

Spaces 19.1.1 - from the file “Spaces.8li”

Spatter 19.1.1 - from the file “Filter Gallery.8bf”

Spherize 19.1.1 - from the file “Standard MultiPlugin.8bf”

Sponge 19.1.1 - from the file “Filter Gallery.8bf”

Sprayed Strokes 19.1.1 - from the file “Filter Gallery.8bf”

Stained Glass 19.1.1 - from the file “Filter Gallery.8bf”

Stamp 19.1.1 - from the file “Filter Gallery.8bf”

Standard Deviation 19.1.1 (20180206.r.254 2018/02/06: 1156206) - from the file “statistics.8ba”

STL 19.1.1 (20180206.r.254 2018/02/06: 1156206) - from the file “U3D.8bi”

Sumi-e 19.1.1 - from the file “Filter Gallery.8bf”

Summation 19.1.1 (20180206.r.254 2018/02/06: 1156206) - from the file “statistics.8ba”

Targa 19.1.1 - from the file “Standard MultiPlugin.8bf”

Texturizer 19.1.1 - from the file “Filter Gallery.8bf”

Tiles 19.1.1 - from the file “Standard MultiPlugin.8bf”

Torn Edges 19.1.1 - from the file “Filter Gallery.8bf”

Twirl 19.1.1 - from the file “Standard MultiPlugin.8bf”

U3D 19.1.1 (20180206.r.254 2018/02/06: 1156206) - from the file “U3D.8bi”

Underpainting 19.1.1 - from the file “Filter Gallery.8bf”

Vanishing Point 19.1.1 - from the file “VanishingPoint.8bf”

Variance 19.1.1 (20180206.r.254 2018/02/06: 1156206) - from the file “statistics.8ba”

Virtual Reality Modeling Language | VRML 19.1.1 (20180206.r.254 2018/02/06: 1156206) - from the file “U3D.8bi”

Water Paper 19.1.1 - from the file “Filter Gallery.8bf”

Watercolor 19.1.1 - from the file “Filter Gallery.8bf”

Wave 19.1.1 - from the file “Standard MultiPlugin.8bf”

Wavefront|OBJ 19.1.1 (20180206.r.254 2018/02/06: 1156206) - from the file “U3D.8bi”

WIA Support 19.1.1 (20180206.r.254 2018/02/06: 1156206) - from the file “WIASupport.8li”

Wind 19.1.1 - from the file “Standard MultiPlugin.8bf”

Wireless Bitmap 19.1.1 (20180206.r.254 2018/02/06: 1156206) - from the file “WBMP.8bi”

ZigZag 19.1.1 - from the file “Standard MultiPlugin.8bf”

Optional and third party plug-ins: NONE

Duplicate and Disabled plug-ins: NONE

Plug-ins that failed to load: NONE

Extensions:

com.adobe.Butler.backend 2.0.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.Butler.backend\index.html”

com.adobe.inapp.purchase 2.11.27 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_2_11_27\purchase.html”

New Document 2.1.1 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CCX_CMDN_EXTENSION_2_1_1_004\fnft.html”

Libraries 2.11.27 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_2_11_27\index.html”

Start 2.1.1 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CCX_START_EXTENSION_2_1_1_076\index.html”

Adobe Color Themes 6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”

Export As 3.1.2 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”

Installed TWAIN devices: NONE

Report · Mar 05, 2018

Try the newer drivers your isdated 7/24/2017 there are several newer versions If they crast there are also older version you can try. CC 2016 seems to be up to date.

Downloads for Intel® Iris™ Graphics 540

JJMack

Report · Mar 05, 2018

As previously mentioned, the Intel downloads will not install on this laptop, they need to come from Lenovo. And I've installed the latest drivers from Lenovo.

Report · Mar 05, 2018

Since you have a subscription Install and update CS6 and CC 2014 they have fewer bugs then the newer versions of Photoshop perhaps one of them will work well for you. Currently I have CS6, Cc 2014 and CC 2018 19.1.1 installed.

JJMack

Report · Mar 05, 2018

And it looks like the crashes from PS 2018 aren't showing up in Windows Reliability History. I removed PS 2017 and 2018, re-insstalled 2018 and it still crashes:

<?xml version="1.0"?>

<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

Report · Mar 05, 2018

atlasd82310468 wrote
And it looks like the crashes from PS 2018 aren't showing up in Windows Reliability History. I removed PS 2017 and 2018, re-insstalled 2018 and it still crashes:
<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="1.6.3" clientVersion="1.6.3" applicationName="Adobe Photoshop CC" applicationVersion="19.1.0" build="20180116.r.238">
<time year="2018" month="3" day="5" hour="19" minute="20" second="50"/>
<user guid="806fbbb8-b411-4208-8777-6e831bd571a5"/>
<system platform="Windows 10 Home" osversion="10.0" osbuild="16299" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="8097" machine="Intel(R) Core(TM) i7-6560U CPU @ 2.20GHz" model="Intel64 Family 6 Model 78 Stepping 3" cpuCount="4" cpuType="8664" cpuFreq="2208 MHz"/>
<crash exception="EXCEPTION_ACCESS_VIOLATION" instruction="0x00007FFE5207F289">
<backtrace crashedThread="0">
<thread index="0">

That looks different then the system info you posted missing the latest update which your info states you have installed???

Also here's the System Info:

Adobe Photoshop Version: 19.1.1 20180206.r.254 2018/02/06: 1156206 x64

JJMack

Report · Mar 05, 2018

Yea, after the re-install I was at 19.1.0, didn't realize CC still showed an update available for PS. I just installed that. Still crashes:

<?xml version="1.0"?>

<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

<crashreport serviceVersion="1.6.3" clientVersion="1.6.3" applicationName="Adobe Photoshop CC" applicationVersion="19.1.1" build="20180206.r.254">

And latest Sys Info:

Adobe Photoshop Version: 19.1.1 20180206.r.254 2018/02/06: 1156206 x64

Number of Launches: 0

Operating System: Windows 10 64-bit

Version: 10 or greater 10.0.16299.15

System architecture: Intel CPU Family:6, Model:14, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading

Physical processor count: 2

Logical processor count: 4

Processor speed: 2208 MHz

Built-in memory: 8098 MB

Free memory: 4136 MB

Memory available to Photoshop: 6788 MB

Memory used by Photoshop: 70 %

Alias Layers: Disabled.

Modifier Palette: Enabled.

Highbeam: Enabled.

Image tile size: 128K

Image cache levels: 4

Font Preview: Medium

TextComposer: Latin

OpenCL cras

Report · Mar 05, 2018

The driver I saw in your full CC 2018 19.1.1 system info showed a driver date July 24 2017 The driver I see on the lenovo site is July 26 2016 ??? 20.19.15.4463

glgpu[0].GLVersion="4.1"

glgpu[0].IsIntegratedGLGPU=0

glgpu[0].GLMemoryMB=1024

glgpu[0].GLName="Intel(R) Iris(TM) Graphics 540"

glgpu[0].GLVendor="Intel"

glgpu[0].GLVendorID=32902

glgpu[0].GLDriverVersion="22.20.16.4749"

glgpu[0].GLRectTextureSize=16384

glgpu[0].GLRenderer="Intel(R) Iris(TM) Graphics 540"

glgpu[0].GLRendererID=6438

glgpu[0].HasGLNPOTSupport=1

glgpu[0].GLDriver="C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_cac487 d7a695d2e9\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64 _cac487d7a695d2e9\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.i nf_amd64_cac487d7a695d2e9\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\i gdlh64.inf_amd64_cac487d7a695d2e9\igd12umd64.dll"

glgpu[0].GLDriverDate="20170724000000.000000-000"

JJMack

Report · Apr 24, 2018

Just to be sure I installed all Windows and Photoshop updates, and downloaded and installed the latest VGA drivers from Lenovo. Still crashes.

<?xml version="1.0"?><!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd"><crashreport serviceVersion="1.6.3" clientVersion="1.6.3" applicationName="Adobe Photoshop CC" applicationVersion="19.1.3" build="20180323.r.293"><time year="2018" month="4" day="24" hour="22" minute="31" second="56"/><user guid="806fbbb8-b411-4208-8777-6e831bd571a5"/><system platform="Windows 10 Home" osversion="10.0" osbuild="16299" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="8097" machine="Intel(R) Core(TM) i7-6560U CPU @ 2.20GHz" model="Intel64 Family 6 Model 78 Stepping 3" cpuCount="4" cpuType="8664" cpuFreq="2208 MHz"/><crash exception="EXCEPTION_ACCESS_VIOLATION" instruction="0x00007FFF9383F289"><backtrace crashedThread="0"><thread index="0"><stackStatement index="0" address="0x00007FFF9383F289" symbolname="DrvValidateVersion"/><stackStatement index="1" address="0x00007FFF9384E3CE" symbolname="DrvGetLayerPaletteEntries"/><stackStatement index="2" address="0x00007FFF93833C9B" symbolname="DrvPresentBuffers"/><stackStatement index="3" address="0x00007FFFBED19288" symbolname="wglCopyContext"/><stackStatement index="4" address="0x00007FFF93834959" symbolname="DrvSwapBuffers"/><stackStatement index="5" address="0x00007FFF9383461F" symbolname="DrvSwapBuffers"/><stackStatement index="6" address="0x00007FFFBED2A877" symbolname="wglSwapBuffers"/><stackStatement index="7" address="0x00007FFFE1B9330E" symbolname="SwapBuffers"/><stackStatement index="8" address="0x00007FFF94B66E4A" symbolname="unknown"/><stackStatement index="9" address="0x00007FFF94B64298" symbolname="unknown"/><stackStatement index="10" address="0x00007FFF94B7084E" symbolname="unknown"/><stackStatement index="11" address="0x00007FFFE2BEB85D" symbolname="CallWindowProcW"/><stackStatement index="12" address="0x00007FFFE2BEB40B" symbolname="CallWindowProcW"/><stackStatement index="13" address="0x00007FFFBED28E5D" symbolname="glDebugEntry"/><stackStatement index="14" address="0x00007FFFE2BEB85D" symbolname="CallWindowProcW"/><stackStatement index="15" address="0x00007FFFE2BEB54C" symbolname="CallWindowProcW"/><stackStatement index="16" address="0x00007FFFE2C019C3" symbolname="GetTopWindow"/><stackStatement index="17" address="0x00007FFFE4EF3F94" symbolname="KiUserCallbackDispatcher"/><stackStatement index="18" address="0x00007FFFE1251744" symbolname="NtUserDispatchMessage"/><stackStatement index="19" address="0x00007FFFE2BEB272" symbolname="DispatchMessageW"/><stackStatement index="20" address="0x00007FFFE27E9B27" symbolname="CoWaitForMultipleHandles"/><stackStatement index="21" address="0x00007FFFE27E9E80" symbolname="CoWaitForMultipleHandles"/><stackStatement index="22" address="0x00007FFFE27E9446" symbolname="CoWaitForMultipleHandles"/><stackStatement index="23" address="0x00007FFFE27E90EC" symbolname="CoDecrementMTAUsage"/><stackStatement index="24" address="0x00007FFFE2839601" symbolname="NdrExtStubInitialize"/><stackStatement index="25" address="0x00007FFFE27E92F5" symbolname="CoWaitForMultipleHandles"/><stackStatement index="26" address="0x00007FFFE2837EAF" symbolname="NdrExtStubInitialize"/><stackStatement index="27" address="0x00007FFFE287DA9C" symbolname="CoGetApartmentType"/><stackStatement index="28" address="0x00007FFFE2775B37" symbolname="NdrClientCall3"/><stackStatement index="29" address="0x00007FFFE287D75D" symbolname="NdrOleInitializeExtension"/><stackStatement index="30" address="0x00007FFFE28D8562" symbolname="ObjectStublessClient32"/><stackStatement index="31" address="0x00007FFFE14972D6" symbolname="Ordinal764"/><stackStatement index="32" address="0x00007FFFE286C0AE" symbolname="CoSetErrorInfo"/><stackStatement index="33" address="0x00007FFF949DB127" symbolname="WinRTDialCommitPendingMenuAdditions"/><stackStatement index="34" address="0x00007FFF949DF64E" symbolname="WinRTSecondaryTileVisualElements_GetLogoUriLarge"/><stackStatement index="35" address="0x00007FFF949EB1E2" symbolname="WinRTTileUpdater_EnableNotificationQueuingForTileSize"/><stackStatement index="36" address="0x00007FFF949D48F1" symbolname="WinRTApiInformation_IsEnabledMethod"/><stackStatement index="37" address="0x00007FFFE27F101C" symbolname="Ordinal87"/><stackStatement index="38" address="0x00007FFFE2716D23" symbolname="NdrInterfacePointerMemorySize"/><stackStatement index="39" address="0x00007FFFE2779390" symbolname="NdrClientCall3"/><stackStatement index="40" address="0x00007FFFE26EF019" symbolname="NdrStubCall3"/><stackStatement index="41" address="0x00007FFFE287DC82" symbolname="CStdStubBuffer_Invoke"/><stackStatement index="42" address="0x00007FFFE28331AB" symbolname="CoGetCallContext"/><stackStatement index="43" address="0x00007FFFE28314B2" symbolname="CoGetCallContext"/><stackStatement index="44" address="0x00007FFFE2833EA2" symbolname="CoGetCallContext"/><stackStatement index="45" address="0x00007FFFE282DF7E" symbolname="CoGetCallContext"/><stackStatement index="46" address="0x00007FFFE282E66B" symbolname="CoGetCallContext"/><stackStatement index="47" address="0x00007FFFE27EC748" symbolname="CoWaitForMultipleHandles"/><stackStatement index="48" address="0x00007FFFE27EC420" symbolname="CoWaitForMultipleHandles"/><stackStatement index="49" address="0x00007FFFE27EBE58" symbolname="CoWaitForMultipleHandles"/><stackStatement index="50" address="0x00007FFFE2BEB85D" symbolname="CallWindowProcW"/><stackStatement index="51" address="0x00007FFFE2BEB1EF" symbolname="DispatchMessageW"/><stackStatement index="52" address="0x00007FFFE27E9935" symbolname="CoWaitForMultipleHandles"/><stackStatement index="53" address="0x00007FFFE27E9E67" symbolname="CoWaitForMultipleHandles"/><stackStatement index="54" address="0x00007FFFE27E9446" symbolname="CoWaitForMultipleHandles"/><stackStatement index="55" address="0x00007FFFE27EA51C" symbolname="CoWaitForMultipleHandles"/><stackStatement index="56" address="0x00007FFFE2839239" symbolname="NdrExtStubInitialize"/><stackStatement index="57" address="0x00007FFFE27E92F5" symbolname="CoWaitForMultipleHandles"/><stackStatement index="58" address="0x00007FFFE2837EAF" symbolname="NdrExtStubInitialize"/><stackStatement index="59" address="0x00007FFFE287DA9C" symbolname="CoGetApartmentType"/><stackStatement index="60" address="0x00007FFFE2775B37" symbolname="NdrClientCall3"/><stackStatement index="61" address="0x00007FFFE287D75D" symbolname="NdrOleInitializeExtension"/><stackStatement index="62" address="0x00007FFFE28D8562" symbolname="ObjectStublessClient32"/><stackStatement index="63" address="0x00007FFFE28584A1" symbolname="CoGetStandardMarshal"/><stackStatement index="64" address="0x00007FFFE2855A0D" symbolname="CoGetStandardMarshal"/><stackStatement index="65" address="0x00007FFFE2841D07" symbolname="CoCreateFreeThreadedMarshaler"/><stackStatement index="66" address="0x00007FFFE2801A46" symbolname="RoGetActivationFactory"/><stackStatement index="67" address="0x00007FFFE28022D9" symbolname="RoGetActivationFactory"/><stackStatement index="68" address="0x00007FFFE2802523" symbolname="CoCreateInstance"/><stackStatement index="69" address="0x00007FFFDF8C8B93" symbolname="BiPtCreateEventForApp"/><stackStatement index="70" address="0x00007FFFDF8C6F59" symbolname="BiPtCreateEventForApp"/><stackStatement index="71" address="0x00007FFFDF8D0159" symbolname="BiPtCreateEventForApp"/><stackStatement index="72" address="0x00007FFFDF8D1838" symbolname="BiPtCreateEventForApp"/><stackStatement index="73" address="0x00007FFF949D6C8C" symbolname="WinRTAsyncOperationBOOL_Completed"/><stackStatement index="74" address="0x00007FFF949D821E" symbolname="WinRTAsyncOperationBOOL_Completed"/><stackStatement index="75" address="0x00007FFF949D86C0" symbolname="WinRTDialCreate"/><stackStatement index="76" address="0x00007FF6DD2B8FAD" symbolname="boost::serialization::singleton<boost::archive::detail::extra_detail::map<boost::archive::xml_oarchive> >::get_instance"/><stackStatement index="77" address="0x00007FF6DB9F8F6B" symbolname="boost::serialization::singleton<boost::archive::detail::extra_detail::map<boost::archive::xml_oarchive> >::get_instance"/><stackStatement index="78" address="0x00007FF6DC8B1209" symbolname="boost::serialization::singleton<boost::archive::detail::extra_detail::map<boost::archive::xml_oarchive> >::get_instance"/><stackStatement index="79" address="0x00007FF6DBB58D62" symbolname="boost::serialization::singleton<boost::archive::detail::extra_detail::map<boost::archive::xml_oarchive> >::get_instance"/><stackStatement index="80" address="0x00007FF6DD21EC58" symbolname="boost::serialization::singleton<boost::archive::detail::extra_detail::map<boost::archive::xml_oarchive> >::get_instance"/><stackStatement index="81" address="0x00007FF6DD82A3C7" symbolname="deepcut::PostProc"/><stackStatement index="82" address="0x00007FFFE4D81FE4" symbolname="BaseThreadInitThunk"/><stackStatement index="83" address="0x00007FFFE4EBF061" symbolname="RtlUserThreadStart"/></thread></backtrace><registerSet><register name="RAX" value="0x00007FFF940FD920"/><register name="RBX" value="0x00007FFF9385A660"/><register name="RCX" value="0x0000000000000000"/><register name="RDX" value="0x0000000000000064"/><register name="RSI" value="0x0000019792C48990"/><register name="RDI" value="0x00000197946334B0"/><register name="RSP" value="0x000000177AEF8550"/><register name="RBP" value="0x000000177AEF85E9"/><register name="RIP" value="0x00007FFF9383F289"/><register name="EFL" value="0x0000000000010202"/><register name="LastExceptionToRip" value="0x0000000000000000"/><register name="LastExceptionFromRip" value="0x0000000000000000"/></registerSet>
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</crashreport>

Report · Mar 05, 2018

atlasd82310468 wrote

Faulting Application Path:     C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe  

Problem signature 
Problem Event Name:     APPCRASH 
Application Name:     Photoshop.exe 
Application Version:     18.0.0.53 
 
Fault Module Name:     ig9icd64.dll

Two things It looks like you did nit install the CC 207 updates and your Displays Device driver is crashing, Make sure you have the latest device driver install into your Machine system

JJMack

Report · Jun 20, 2018

Did you ever figure this problem out? I am having a very similar problem with my Yoga 900 i7 with 6500U CPU. Only PS doesn't crash, just dummies down the graphics card. Makes everything blurry in PS. All my other programs, browsers, apps, etc look fine. Also i noticed that when i open up the "file info" tab on a file all the text boxes get jumbled. This all seemed to happen right after my laptop updated Windows10.

Report · Jun 20, 2018

Please post information about your actual problem since it does not seem to related to this thread. Start a new thread

Supply pertinent information for quicker answers

The more information you supply about your situation, the better equipped other community members will be to answer. Consider including the following in your question:
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JJMack

Adobe Community

Photoshop CC constantly crashes - Lenovo Yoga 900

1 Correct answer

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