Color and Luminance Range Masking missing in Lightroom Classic CC (2)

Report · Mar 06, 2018

I update Lightroom 6.14 (perpetual) to Lightroom CC 7.0 and after that to classic CC 7.2. I don´t find Range mask tool under Auto mask. Process version is 4. System info is as follows:

Lightroom Classic version: 7.2 [ 1156743 ]
License: Perpetual
Language setting: en
Operating system: Windows 10 - Home Premium Edition
Version: 10.0.16299
Application architecture: x64
System architecture: x64
Logical processor count: 4
Processor speed: 1,7 GHz
Built-in memory: 3717,5 MB
Real memory available to Lightroom: 3717,5 MB
Real memory used by Lightroom: 535,6 MB (14,4%)
Virtual memory used by Lightroom: 1031,2 MB
GDI objects count: 952
USER objects count: 3148
Process handles count: 1298
Memory cache size: 0,0MB
Internal Camera Raw revision: 894
Maximum thread count used by Camera Raw: 3
Camera Raw SIMD optimization: SSE2,AVX
Camera Raw virtual memory: 441MB / 1858MB (23%)
Camera Raw real memory: 512MB / 3717MB (13%)
System DPI setting: 120 DPI
Desktop composition enabled: Yes
Displays: 1) 1920x1080
Input types: Multitouch: Yes, Integrated touch: Yes, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:
Check OpenGL support: Failed
Vendor: Intel
Version: 3.3.0 - Build 10.18.10.4358
Renderer: Intel(R) HD Graphics 4000
LanguageVersion: 3.30 - Build 10.18.10.4358

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic CC
Library Path: C:\Users\Pasi\Pictures\Lightroom\Lightroom Catalog-4.lrcat
Settings Folder: C:\Users\Pasi\AppData\Roaming\Adobe\Lightroom

Installed Plugins:
1) Canon Tether Plugin
2) Facebook
3) Flickr
4) LRHazeFilters
5) Nikon Tether Plugin

Config.lua flags: None

Adapter #1: Vendor : 8086
Device : 166
Subsystem : c0d3144d
Revision : 9
Video Memory : 32
Adapter #2: Vendor : 1414
Device : 8c
Subsystem : 0
Revision : 0
Video Memory : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: Speakers (Realtek High Definition Audio)
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: 10.0x7
Direct2DEnabled: false

(Edited by Moderator to remove unnecessary text)

Report · Mar 06, 2018

Show us a screen capture of the right-side panel that should show Range Mask, but doesn't.

Report · Mar 06, 2018

Here is a screen capture from develop part and adjustment brush selected.

Lähetetty Windows 10:n Sähköpostista

Lähettäjä: dj_paige

Lähetetty: tiistai 6. maaliskuuta 2018 13:14

Vastaanottaja: Pasi Härkönen

Aihe: Color and Luminance Range Masking missing in Lightroom Classic CC

Color and Luminance Range Masking missing in Lightroom Classic CC

created by dj_paige in Lightroom Classic CC — The desktop-focused app - View the full discussion

Show us a screen capture of the right-side panel that should show Range Mask, but doesn't.

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Report · Mar 06, 2018

No screen capture attached. You can't attach a screen capture via e-mail.

Report · Mar 06, 2018

Here is a screen capture from develop part.

Report · Mar 06, 2018

pasih90529904 wrote
I update Lightroom 6.14 (perpetual) to Lightroom CC 7.0 and after that to classic CC 7.2. I don´t find Range mask tool under Auto mask. Process version is 4. System info is as follows:
Lightroom Classic version: 7.2 [ 1156743 ]
License: Perpetual

I have seen one other Lightroom user report this, they have a Perpetual License for Lightroom 7.2, which isn't really possible but that's what it says. I don't know what the solution to this is, but that is the problem, your license is not correct, and someone from Adobe needs to resolve this.

Report · Mar 06, 2018

Yes this is possible. An original version is LR6.14 which is updated via Adobe Create Cloud. An original version is not Hacked, Torrent, Pirated version of LR C CC V7.

Thank you for your help.

Report · Mar 06, 2018

When installing LR Classic CC V7 from the CC DTA it installs that version of LR into its own folder and not over the top of any prior version of LR. Also LR C CC V7 is not an Update. It is a New version and is an Upgrade.

So I have no idea how LR C CC V7 could pick up a Perpetual license for any prior version.

Do as I suggested to uninstall every Adobe app, including the CC DTA, then run the CC Cleaner tool to remove every trace of Adobe software.

Use the Creative Cloud Cleaner Tool to solve installation problems

Then reinstall the CC DTA,

Download Creative Cloud desktop app

Sign In with an Adobe ID that has a Valid subscription to the Photographer Plan, or full CC subscription to all apps, then reinstall LR Classic CC V7 and PS from the CC DTA.

No need to reinstall V6 or any prior versions of LR for LR C CC V7 to work properly. The License is based on the Adobe ID you sing in with.

You can also try contacting Adobe through there chat system.

Contact Customer Care

Report · Mar 06, 2018

pasih90529904 wrote
I update Lightroom 6.14 (perpetual) to Lightroom CC 7.0 and after that to classic CC 7.2. I don´t find Range mask tool under Auto mask. Process version is 4. System info is as follows:
Lightroom Classic version: 7.2 [ 1156743 ]
License: Perpetual
Language setting: en

Your License type says it all, Perpetual. It should read Create Cloud

There are no LR Classic CC V7 perpetual licenses.

This is either a flaw in the install or some type of Hacked, Torrent, Pirated version of LR C CC V7.

So you can try reinstalling with the correct, Subscribed to Creative Cloud, version or live with the missing features.

I suggest you open the Creative Cloud Desktop App, uninstall all Adobe software, Make sure you are properly Signed In using an Adobe ID that has a subscription to the Photographers Plan and then reinstall LR and PS.

Other than that, Best of Luck to you.