photoshop cc 2018 can not be started after an update

[Master_NL]

Hey

My colleague has updated potoshop 2017 via the CC to 2018 but now gets the following error message when starting Photoshop:

"The instruction at 0x00007FFA46FD9BEE refers to memory at 0x0000000000000000 The memory can not read

click OK if the program wants to end."

When I run photoshop as admin, he works but no longer under his account, this worked before the update.

Is there anything of cach that I can remove? The removal of Photoshop has not helped, unfortunately.

Software:

Windows 10 version 1709

Adobe CC 2018

[Guest]

Have you tried resetting Photoshop preferences

Another thing to try is deleting and recreating the Windows user profile for that account

[Raimundo Illanes]

If you can't start Photoshop to reset the preferences, try the option on the following link: Preferences in Photoshop

[jbm007]

Its a possible registry error.

Uninstall it, reboot and reinstall.