Error 113 Creative cloud Photoshop download only

[semas29457299]

Hi, I tried every solution adobe says for this problem. I don't have any internet problem. I can download the other applications by the creative cloud app, but not Photoshop. I even tried to download a trial version but at %6 the download stops as the regular version. I also tried the other versions of Photoshop, nothing happens. Not even on the safe mode of Windows. What more shall I do?

[kglad]

confirm that you can connect to the secure adobe servers.

for help with that and other common secure adobe.com connection problems read, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

[semas29457299]

yes I tried all the problem solve issues, but none helped. Everything seems okey, and as I said, I can download the other programs but not Photoshop.

[Bani Verma]

Hi Semas29457299,

Sorry that you are having trouble installing Adobe Photoshop CC app on your computer as it fails with an error 'Error code 113'.

This error is generally happens when there is limited or no access to ports 80 & 443 on your computer see: https://helpx.adobe.com/content/dam/help/attachments/Cre… .

However in your case as you have mentioned you are able to install all other Adobe apps except Photoshop. There could be some other hidden issue so I would request you to check the download and install logs for more information, to know how you can review the log files to find the exact error, see: How to review Installation Log files?

I would also request you to share your computer's operating system and its version with us.

Awaiting your response.

[semas29457299 · Accepted solution]

Sorry I've been late to answer, I tried these solutions also but ı couldn't manage this time, I didn't understand actually, so I called my Adobe provider in Turkey, and they are going to solve it. Thanks a lot for your help. thanks, thanks, thanks.

[Bani Verma]

Thanks for the update Semas29457299, please update the discussion once the issue is resolved, and it would be really helpful for our future viewers if you can also share the troubleshooting steps with us.