Layers are shown but cannot work on the document

[hannahg47679550]

Hi,

I have just downloaded the adobe suite - InDesign and Illustrator work fine but Photoshop doesn't.
I have tried unchecking OpenGL and the Creative Cloud Cleaner but nothing has worked.

Please can someone suggest something?

Thank you in advance,
Hannah

[Akash Sharma]

Hi Hannah,.

I would recommend you to restore the app preferences quickly using a keyboard shortcut:

• Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) as you start Photoshop.
• You will be prompted to delete the current settings. Select Yes.

The new preferences files are created the next time you start Photoshop.

Let us know if that helps.

Thanks,

Akash

[hannahg47679550]

Hi,

Thank you for getting back to me!
Unfortunately this hasn't worked for the problem either - nothing came up any of the times that I tried it.

Thanks,

[Akash Sharma]

Which exact version of Photoshop CC are you using?

Does it help if you switch the image color mode to RGB and the zoom level to 100% or fit to screen?

~Akash

[hannahg47679550]

It is Photoshop CC 2018
I've just tried changing it to RGB and it didn't change anything on screen

Thanks,

[GautamBahl]

Hi Hannah,

Please open device manager and check under display adaptors if you are using more than one graphic card?

If you disable any one graphic card by doing a right click and then check if PS still does not display the document.

Regards,

Gautam

[hannahg47679550]

Hi,

Apologies, I'm not great with computers. I have pasted what I can see below. My laptop says that it has a NVIDIA GeForce graphics if that helps?

Thanks,

[Francesco Della Peruta · Accepted solution]

Please try to disable gpu support and follow this guidelines:

Troubleshoot Photoshop graphics processor (GPU) and graphics driver issues

[GautamBahl]

Can you please expand the "Display adaptors" option and post a screenshot of that.

Regards,

Gautam