2 Replies Latest reply on Mar 8, 2018 1:32 PM by Bregoire Branched from an earlier discussion.

    After Effects keeps crashing – black screen

    heatherd29382923

      I cannot use After Effects as it keeps crashing - just shows a black screen when I go to it. Help!

       

      [Title edited for clarity. — Mod.]

        • 1. Re: Crashing
          John T Smith Adobe Community Professional & MVP

          When you ask a question you need to provide some basic information

          -Forum quick start https://forums.adobe.com/docs/DOC-5601

          Mac or Windows, and EXACTLY which version of the operating system?

          Recent Mac AND Windows operating systems have been known to cause "odd" problems

          Are you using a computer Administrator account with full read/write permission?

          Exactly which version of the program do you have that is causing problems, and what error message do you see?

          1 person found this helpful
          • 2. Re: Crashing
            Bregoire Level 1

            Is it crashing on start up?
            You can try deleting your preferences, that's what I do when mine crashes on start up.
            You'll need to reenter your plug-in serial keys, kind of a pain, but it works.

             

            for me (PC) it's in here:
            C:\Users\USERNAME\AppData\Roaming\Adobe\After Effects\

             

            Best of luck.

            1 person found this helpful