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Hi Jim,
Don't know how useful my question is now, given that you posted over a year ago.
Do your RH X5 Word source docs use styles? If so, take a look here, and I detail how I have been able to import from RH X5 for Word to RH 7 HTML. (I'm currently still working on a leftover issue with Keywords and Subkeywords.)
One thing I have done which probably helped: while applying new standards to our documentation, we have removed almost all images (screen shots, etc.), and have only retained those images which don't have a text equivalent. The drastically reduced the import file size of my Word source docs. All my images were referenced via TrueCode, but upon importing to RH 7 HTML, there was so much less to be processed by RH 7 HTML, that the import went much more easily and quickly.
I hope this helps,
Marjorie