Lightroom CC 2015.9 crashes

[mcb888]

I just installed this a few weeks ago - bought it online. awhile ago.

License Number: 1160-XXXX-XXXX-XXXX-XXXX-XXXX

Macbook Pro 15 inch late 2013 w MacOS 10.13.3

I went through these steps on Adobe Lightroom GPU Troubleshooting and FAQ

It seems my graphics car is fine - from LRM System info:

Graphics Processor Info:

NVIDIA GeForce GT 750M OpenGL Engine

Check OpenGL support: Passed

Vendor: NVIDIA Corporation

Version: 4.1 NVIDIA-10.28.10 355.11.10.10.20.111

Renderer: NVIDIA GeForce GT 750M OpenGL Engine

LanguageVersion: 4.10

Please help!

Charles

[99jon]

Hi Charles

Is there a crash report?

Why are you using 2015.9?

Updates to Lr Classic are available or Lr6.14

[mcb888]

I sent in the crash report twice to Apple - but don't know how to retrieve it.

I bought 2015.9 not not knowing what I was doing - did not want to get into a monthly subscription. Also this was before I decided to use mobile.

My desktop program wont allow me to update - it is grayed out when i try to select it!

[JP Hess]

mcb888  wrote

I sent in the crash report twice to Apple - but don't know how to retrieve it.

I bought 2015.9 not not knowing what I was doing - did not want to get into a monthly subscription. Also this was before I decided to use mobile.

My desktop program wont allow me to update - it is grayed out when i try to select it!

You can't "buy" 2015.9. That number is for the Creative Cloud version, and it's only available by subscription, a monthly or annual subscription payment. If you actually bought a license with a serial number then you have Lightroom 6.

[JP Hess]

If you are really using Lightroom CC, why do you have a license number? Another question, are you using a 32-bit operating system?

[mcb888]

I have no idea but I did get a license number. All I know is that it states Adobe Lightroom CC 2015 and about window shows this, perhaps I got ripped off?

hed photo

[AxelMatt]

As far as I see you have bought a perpetual license and this can't be Version 2015.9. This was a version that you have got if you have a monthly subscription. Possible that you have installed the wrong version.

I think the only way is to solve is a clean reinstallation doing the following steps:

• Backup your catalog and ypur photos to a save location
• Deinstall Lightroom
• Download and run the Adobe Cleaner Tool
• Download the installation file and the latest update for Lightroom 6 from here: Download Photoshop Lightroom
• Install Lightroom and the update to version 6.14
• Restore catalog and photos

[mcb888]

thanks