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PS 19.1.1 Cannot Read macOS Screenshots

Engaged ,
Mar 04, 2018 Mar 04, 2018

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And so continues the bizarr behaviour of adobe apps on macOS High Sierra

Just take a screenshot with macOS"s built-in screenshot capabilities and try to open it inside Photoshop.

It looks like this ->

screenshotInPhotoshop.jpg

Now open the same PNG screenshot in ANY other App - i.e. Affinity Photo - it will look like this

screenshotInOtherApps.jpg

I am including the original PNG here in case anyone @ adobe wants to have a look at the source PNG.

screenshotBUGORG.png

Why do I keep paying EUR 59 every month just to watch adobe scramble to make their software run.

Creative Cloud is the largest premium beta-tester platform in the world !

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correct answers 1 Correct answer

Deleted User
Mar 04, 2018 Mar 04, 2018

Go to preferences > plug-ins and uncheck these options, restart Photoshop

More info

Photoshop CC 19.1: PNG Images Opens with Distortion | Photoshop Family Customer Community

Untitled3.jpg

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Guest
Mar 04, 2018 Mar 04, 2018

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Go to preferences > plug-ins and uncheck these options, restart Photoshop

More info

Photoshop CC 19.1: PNG Images Opens with Distortion | Photoshop Family Customer Community

Untitled3.jpg

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Engaged ,
Mar 04, 2018 Mar 04, 2018

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@Ged,

thanks a BUNCH for this - you're a saint.

@adobe - you have got to be kidding me...right ?

If you continue down this road I will do anything I can do rid myself of your buggy software in the closest future. Just like so many other I know. Photoshop is on par with Adobe Digital Editions now !!!

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Mar 13, 2018 Mar 13, 2018

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LATEST

Hi All,

We are happy to announce that the issue with PNG issue should be fixed with the Photoshop CC 2018 (19.1.2) update which is now available.

Please install the update and let us know if you still see this issue.

To update, click Update next to Photoshop CC in the Creative Cloud desktop application.

Just in case, If you don't see the update right away, click the 3 dots in the upper right and choose Check for App Updates. Available updates not listed for Adobe Creative Cloud applications

Regards

Akash

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