Ghost file blocking sync with mobile devices in LR

[marc-104]

i am runming Mac OS high sierra, iphone And iPad

LR classic cc latest version 7.2

synch has stopped working

and I have a file in synch error

a video named  iPhone - img_3762.mov blocked in upload

i have tried to find this file on desktop, on iPhone photos, on iPhone LR cc but no trace of it

i have deleted the full iPhone collection (the one used for automatic import)

i have also deleted the sync.lrdata no result

disconnect and reconnect adobe is on all devices no results

I have also optimize my LR catalogue

i have around 400 collections in several colletions folders and 40000 photos synced

any idea on how  to force LR forget about this ghost file ?

[JohanElzenga]

Login to your account on Photo Editor | Online Photoshop Lightroom  and see if you can find and delete it there.

[marc-104]

I could delete it from there but I know have 854 items in error "pending"

I check a few ones and these are photos deleted from my computer but still present on the mobile (all rejected photos)

[JohanElzenga]

You'll probably have to delete these online too...

[marc-104]

I have tried it several times with inconsistent results

I have a collection with 205 reject photos in LR mobile that are not synched as rejected

the top of Lightroom show me 819 photos under synch

and the errors

panels show me 18 uploading, 115 pending

[cmgap]

What has given you inconsistent results? Holding down the option key and clicking on the Rebuild Sync button should clear the data in the list wiping it clean.

[marc-104]

I get this precisely after having pushed on the rebuild button

It restart syncing my 42000 photos and end up either above inconsistent results

Envoyé de mon iPhone

Le 12 mars 2018 à 13:30, cmgap <forums_noreply@adobe.com> a écrit :

Ghost file blocking sync with mobile devices in LR

created by cmgap in Lightroom Classic CC — The desktop-focused app - View the full discussion

What has given you inconsistent results? Holding down the option key and clicking on the Rebuild Sync button should clear the data in the list wiping it clean.

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[cmgap]

Okay - this I think makes sense. It also happened with my catalog. I had two video files from my iPhone that hung up syncing and I deleted all references to them. Firstly I removed them from lightroom.adobe.com. Then I removed them from Lr Classic and then I cleared the sync data in preferences.

Can you go to the Activity Center and click the white down triangle beside your name in the upper right corner of Lr? There turn off sync temporarily. Go into preferences > Lr Syncing to clear the data file.

Under the Catalog panel do you see a Sync Errors category? If you do, select all and remove from there any images that have errors.

Once your data file is cleared and the sync errors are also clear turn off any synced collections that may have missing images as they will hang up the sync process - every time.

If you have thousands of images and want to check which may be missing their originals, do a search in the Library module for missing photos and reconnect those images to their original.

[marc-104]

I followed your recommendation and I made big cleaning by deleting all items on Lightroom web until I got 0 error of synch

unfortunately I still have mysterious 386 photos "being synchronised" and no error mentioned under the catalogue section

adding a new collection in LR classic does not synchronise to LR Mobile

I am becoming mad with those synch issues , and can't work on my  professional work in an efficient manner

[Just Shoot Me]

You are trying to sync 40,000+ images. I think you might be running out of Cloud Storage space and that is why you are getting the error and or 386 images aren't syncing.

[JohanElzenga]

You are trying to sync 40,000+ images. I think you might be running out of Cloud Storage space and that is why you are getting the error and or 386 images aren't syncing.

Actually, if you sync from Lightroom Classic, you should never run out of space. Unless something was changed very recently, the smart previews that are synched by Lightroom Classic do not count in your Creative Cloud storage space allocation.

[marc-104]

indeed only using 3Go out of 20

[Just Shoot Me]

JohanEl54  wrote

You are trying to sync 40,000+ images. I think you might be running out of Cloud Storage space and that is why you are getting the error and or 386 images aren't syncing.

Actually, if you sync from Lightroom Classic, you should never run out of space. Unless something was changed very recently, the smart previews that are synched by Lightroom Classic do not count in your Creative Cloud storage space allocation.

Then what does?

They are taking up space as far as I can see.

And that is with only 485 synced images.

But this doesn't seem to be the OPs problem.

[cmgap]

And what does it look like in lightroom.adobe.com... are you seeing gray boxes with exclamations points? These must also be deleted.

[marc-104]

no grey boxes in the web

I took the decision to erase fully LR web , and resynchronize from scratch my 600 collections

in the process of synching now : still 32000 syncing after one night !

[cmgap]

Hi Marc -

Did you first filter on missing photos? Any missing photos will cause errors the same as before.

Also the synced collections will not be your original files. Are you uploading all of your collections as a backup or to share when you provide the public link?

How do you use Lr mobile... just curious what your workflow is.

[marc-104]

3 usage

60 % After shooting , import all photos and Lightroom classic cc and synch to LR mobile : rejecting photos 70-80% to make selection, make some basic editing , cropping

30% after full processing in LR Classic : synch of final results to show to clients , models....

10% some photos and print screen taken with iPhone to get them back into Lightroom Classic

[cmgap]

You shoot and then upload to mobile > sort -rate > delete rejected - got it

Edit in Classic > sync > share with clients etc > got it

Was there an event that caused you to have to upload 40 thousand images in one attempt?

[marc-104]

The fact that I deleted all LR Web to solve this issue of a few hundreds not synchronised and blocking any new synch

[cmgap]

Doh! Yes I was out of step with a couple of posts here.

Did you search for any missing photos before you started the sync again?

[marc-104]

yes, deleted all photos in LR classic for which reference could not be found

still 19945 photos to sync (only 50% done after 18 hours )

[cmgap]

I don't know that I would have tried to sync that many images/collections in one shot. I might have tested a subset to see how long the process was taking and then adjust from there. What is your internet speed?

[marc-104]

85Mpbs down and 15Mbps up

But Lightroom is very slow to upload them

running iMac 2017 core i7 with 48Go RAM and SSD for the catalogue + external HD thunderbolt 3 for the photos

[cmgap]

To Clear the image error as shown in the Lightroom Sync Preferences tab > Hold down the option key until you see the list replaced with this view and tap the Rebuild Sync Data button: