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InDesign fails to load if a certain font is installed

New Here ,
Mar 13, 2018 Mar 13, 2018

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We had a user where InDesign CC 2017 (and 2018) would not load the GUI, but the process was running. Windows 7 or Windows 10, did not matter. After about four hours of troubleshooting (including troubleshooting by Adobe support), I discovered that the user had installed a font with the name of &Matchmaker. After removing the font, InDesign works as expected. I suspect the ampersand prevented the program from running properly.

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Adobe Employee ,
Apr 27, 2018 Apr 27, 2018

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Hi steelman_it,

Is the same font installed on other machines too? Is InDesign working fine on them?

From where the font was installed?

Regards,

Srishti

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