¿Mismatches?

[sistemaspepper]

I am writing to you because I would like you to answer a question. I have installed in several computers the 28th version of flash player, and the problem I have encountered in some is an incompatibility with our screensaver. I don't know why some computers fail and others work. Do you know if flash player has any known incompatibility or not with any other program or need some to work properly? Or if it's because of some computer feature? Because I repeat, we have the same screensaver in the company, the same version of flahs player but in some computers works and in others not.

Thank you in advance.

Regards,

Francisco Erick Briones Garcia

[jeromiec83223024]

Please upload a copy of the installation logs from a workstation where the upgrade failed to happen and where it succedded.  That should be pretty enlightening.

https://helpx.adobe.com/flash-player/kb/installation-problems-flash-player-mac.html

[sistemaspepper]

Hi Jerom,

These are the logs. For your information, I installed and uninstalled the version 28, because i have done many proofs with it and currently we have the version 25 which is working now:

In C:\Windows\System32\Macromed\Flash:

=O====== M/28.0.0.161 2018-03-09+18-18-31.878 ========

0000 00000044

0001 00000045

0002 00001113 C:\Users\administrador.PEPPERSPA\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\bin\* 3

0003 00000010 "C:\Windows\system32\Macromed\Temp\{E26AFB0C-2EF0-4603-A749-89858D8ECE42}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 8 -au 1

0004 00001036 Software\Macromedia\FlashPlayer\SafeVersions/28.0 2

0005 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

0006 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

0007 00000013

0008 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_28_0_0_161_ActiveX.exe

0009 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_28_0_0_161_ActiveX.dll

0010 00000023 C:\Windows\system32\Macromed\Flash\activex.vch

0011 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

0012 00000012

=X====== M/28.0.0.161 2018-03-09+18-18-33.271 ========

=O====== M/28.0.0.161 2018-03-09+18-27-29.983 ========

0000 00000044

0001 00000045

0002 00001113 C:\Users\administrador.PEPPERSPA\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\bin\* 3

0003 00000010 "C:\Windows\system32\Macromed\Temp\{C9168CA8-02CD-47B3-95D8-06CB409C1493}\InstallFlashPlayer.exe" -uninstall activex

0004 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

0005 00001037 Software\Microsoft\Windows\CurrentVersion\RunOnce/FlashPlayerUpdate 2

0006 00001037 Software\Macromedia\FlashPlayerActiveX/ 2

0007 00001037 Software\Macromedia\FlashPlayer/FlashPlayerVersion 2

0008 00001037 Software\Macromedia\FlashPlayer/SwfInstall 2

0009 00001037 Software\Microsoft\Code Store Database\Distribution Units\{D27CDB6E-AE6D-11CF-96B8-444553540000}/ 2

0010 00001021

0011 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0012 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

0013 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2

0014 00001037 Software\Microsoft\Windows\CurrentVersion\Control Panel\Extended Properties\System.ControlPanel.Category/C:\Windows\system32\FlashPlayerCPLApp.cpl 2

0015 00001048

0016 00000020 C:\Windows\system32\FlashPlayerCPLApp.cpl

0017 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0018 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

0019 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2

0020 00001037 SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\\FlashPlayerApp.exe/ 2

0021 00001037 Software\Microsoft\Windows\CurrentVersion\Control Panel\Extended Properties\System.ControlPanel.Category/C:\Windows\system32\FlashPlayerCPLApp.cpl 2

0022 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0023 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

0024 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0025 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

0026 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2

=X====== M/28.0.0.161 2018-03-09+18-27-30.055 ========

In C:\Windows\SysWOW64\Macromed\Flash:

=O====== M/28.0.0.161 2018-03-09+18-18-29.625 ========

0000 00000044

0001 00000045

0002 00001113 C:\Users\administrador.PEPPERSPA\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\bin\* 3

0003 00000010 "C:\Users\administrador.PEPPERSPA\AppData\Local\Adobe\CC8AC36B-8F45-4E75-80BB-CFDFD3E03D54\C897ED5E-6AEA-4434-AF7B-61952D03E249\8307A5A3-CA22-4EE9-856A-C07BCD75FD68" -install -iv 8 -au 1

0004 00001036 Software\Macromedia\FlashPlayer\SafeVersions/28.0 2

0005 00000011 1

0006 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

0007 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

0008 00000013

0009 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_28_0_0_161_ActiveX.exe

0010 00000016 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_28_0_0_161_ActiveX.dll

0011 00000023 C:\Windows\SysWOW64\Macromed\Flash\activex.vch

0012 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

0013 00001024 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl 183

0014 00001024 C:\Windows\SysWOW64\FlashPlayerApp.exe 183

0015 00000021 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe

0016 00001106

0017 00001106

0018 00001024 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe 183

0019 00000012

=X====== M/28.0.0.161 2018-03-09+18-19-18.706 ========

=O====== M/28.0.0.161 2018-03-09+18-27-22.840 ========

0000 00000044

0001 00000045

0002 00001113 C:\Users\administrador.PEPPERSPA\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\bin\* 3

0003 00000010 "C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_28_0_0_161_ActiveX.exe" -maintain activex

0004 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

0005 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2

0006 00001015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_28_0_0_161_ActiveX.exe 5

0007 00000018

0008 00001015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_28_0_0_161_ActiveX.exe 5

0009 00001015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_28_0_0_161_ActiveX.dll 5

0010 00000018

0011 00001015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_28_0_0_161_ActiveX.dll 5

0012 00001037 Software\Microsoft\Windows\CurrentVersion\RunOnce/FlashPlayerUpdate 2

0013 00001037 Software\Macromedia\FlashPlayerActiveX/ 2

0014 00001037 Software\Macromedia\FlashPlayer/FlashPlayerVersion 2

0015 00001037 Software\Macromedia\FlashPlayer/SwfInstall 2

0016 00001037 Software\Microsoft\Code Store Database\Distribution Units\{D27CDB6E-AE6D-11CF-96B8-444553540000}/ 2

0017 00001021

0018 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0019 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

0020 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2

0021 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0022 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

0023 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2

0024 00001037 Software\Microsoft\Windows\CurrentVersion\Control Panel\Extended Properties\System.ControlPanel.Category/C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl 2

0025 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0026 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

0027 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0028 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

0029 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2

0030 00001015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_28_0_0_161_ActiveX.dll 5

0031 00001015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_28_0_0_161_ActiveX.dll 5

0032 00001015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_28_0_0_161_ActiveX.exe 5

0033 00001015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_28_0_0_161_ActiveX.exe 5

0034 00000011 1

0035 00000012

=X====== M/28.0.0.161 2018-03-09+18-27-31.705 ========

Thanks,

[_maria_]

According to the posted log file, you're uninstalling Flash Player (via Control Panel entry) 8 minutes after it's installed. This isn't going to tell us what the problem is. 

<edit>

Do you have full installation log files, that includes previous installations, where the screensavers didn't work?  If not, please generate new logs.  We would need logs from a system that works and one that doesn't work.  Those logs will be too long to post here.  Please upload the files to Document Cloud using the instructions at How to share a file using Adobe Document Cloud , or some other file sharing service that doesn't require an account to access.  Post the link to the files in your reply.

What kind of screen saver are you using?  How is it built?

[sistemaspepper]

I attached you the log file.

Archivos compartidos - Acrobat.com

First, was installed the version 26 and our screensaver worked correctly. Now, i upgrade to version 28 and have a bug, because when the moment when the screen saver appears and the moment when the computer is going to lock down coincides, It takes a long time to disappear and in addition, it ends up blocking the computer without the option to avoid it as with version 26.

[_maria_]

Aside from re-installing the same version over and over, I'm not seeing any errors in the installation log file.

It takes a long time to disappear

What takes a long time to disappear?  Is there an error?  If so, post a screenshot

Does this behaviour only happen with the screensaver?  If so, you'll need to provide more information on the screensaver, as previously requested.

What operating system, including version is this happening on?

[sistemaspepper]

I cannot attach an image because it is not instantaneous.... If I want to prevent the computer from blocking and the screen saver appears, move the mouse or press any key on the keyboard, but when you do, the computer is "frozen" for about 5 seconds. It does not cause any failure in the computer, but a nuisance that with versions prior to the 27th did not happen to us. We only see what happens with versions 27,28 and now with 29 as well. If before with versions 21-26 it worked correctly and when updating no, it can not be because of the screensaver. What could we do?

[_maria_]

If I want to prevent the computer from blocking and the screen saver appears

I'm not sure I understand what you mean by 'prevent the computer from blocking'.  Are you attempting to stop the screensaver from appearing?

Please provide the following previously requested information:

• What kind of screensaver are you using?  How is it built?
• Operating system, including version

[sistemaspepper]

The time set for the computer get blocking and the time set for the screen saver to appear is the same, so when it coincides and you want to prevent the computer from blocking it remains about 5 seconds "frozen". If we don't do that, the screen saver appears and works properly, it's simply at that moment when it fails.

I attach you our screen saver:

Archivos compartidos - Acrobat.com

[sistemaspepper]

Our operating system is Windows 7 32 or 64, in both cases it happens.

[_maria_]

The time set for the computer get blocking and the time set for the screen saver to appear is the same

What do you mean by blocking?