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Corrupted PDF file, help.

Guest
Oct 13, 2017 Oct 13, 2017

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I recovered these files and it says that they've been damaged or corrupted, please help they are really important!

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General troubleshooting

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correct answers 1 Correct answer

Adobe Employee , Dec 11, 2017 Dec 11, 2017

Hi,

Sorry for the delay in response.

Please refer to the following links which discuss the similar issue:

File is damaged and could not be repaired...

There was an error opening this document. The file is damaged and could not be repaired.

PDF file is damaged and could not be repaired

File is damaged or cannot be repaired

Feel free to update this discussion if you need any further help.

Shivam

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Adobe Employee ,
Dec 11, 2017 Dec 11, 2017

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Hi,

Sorry for the delay in response.

Please refer to the following links which discuss the similar issue:

File is damaged and could not be repaired...

There was an error opening this document. The file is damaged and could not be repaired.

PDF file is damaged and could not be repaired

File is damaged or cannot be repaired

Feel free to update this discussion if you need any further help.

Shivam

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New Here ,
Mar 13, 2018 Mar 13, 2018

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None of the forums above resolves the issue "There was an error opening this document.  The file is damaged and could not be repaired".  I run a current version of Adobe Acrobat Pro with Mac OS High Sierra 10.13.3.  Recently I have been getting this error message on files I receive via Mac Mail.  I can't believe that every file I receive from many different sources is corrupted.  Could someone please offer a solution.

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Community Expert ,
Mar 13, 2018 Mar 13, 2018

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It's possible your email server is causing this. To check it, open one such file in a plain-text editor.

What are the first couple of lines you see there?

Anyway, if that's what Acrobat is saying then there's nothing you can do to fix it with it.

You would need some other tool to do it, if it's at all possible.

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New Here ,
Mar 13, 2018 Mar 13, 2018

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Thank try67, unfortunately, it hasn't opened in a text editor either.  Thank you for your contribution

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Community Expert ,
Mar 14, 2018 Mar 14, 2018

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How do you open or save the attachment in macOS Mail? From what you describe, it sounds like you are ending up with a zero byte long file (you can confirm that by right-clicking/Ctrl-clicking the file in Finder, and then selecting "Get Info". This will report (among other things) the file size.

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New Here ,
Mar 14, 2018 Mar 14, 2018

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Hi Karl,

After a lot of deleting and reinstalling, it is behaving well. Thank you for your input, greatly appreciated.

Kind regards

Debra

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