Difficulty Adding Audio to Premier Clip - Android

[jamieb6315966]

Hi there, I am having trouble adding audio to my project.

So far I can only access the "Premier Clip Themes", these all work fine.

There are other folders there, but they are unable to be selected (or empty) I can not find these folders on my device to enable me to add MP3/audio.

I have tried adding my files to the creative cloud, I can find them in the "Add media/ my assets" area, but not in the "select soundtrack" area.

Any help would be appreciated.

Thank you,

Jamie

[Sheena Kaul · Accepted solution]

Moving to Premiere Clip​

Hi Jamie,

I apologize for the trouble.

You can only add the soundtracks which are stored in your device memory.

Regards,

Sheena

[jadec64207310]

I have this problem as well. I have songs on my phone but the icons below premiere clip themes are all dull and I can't click on them.

[louisc80622787]

Same here but yet nothing. Good thing I logged in because I feel so special when they don’t even help us a little to resolve this since last year. Thanks Adobe!

[jadec64207310]

I figured my problem out, maybe it'll help you. My downloaded songs were in m4a format. I downloaded a converter app so I can convert them from m4a to mp3. After that I was able to choose them in the Adobe app.

[drgeorgej3]

This is the answer... WTH Adobe just doesn't say it only works with mp3 format is just disrespectful. Spent 2 days on this for no reason.

[Sheena Kaul]

Hi George,

I apologize for the trouble.

Please let us know the issues that you're facing with the app so that we can help you better.

Regards,

Sheena

[drgeorgej3]

I found an answer on line to get done what I needed. Thank you

[Sheena Kaul]

George, I'm glad you were able to fix the issue from your end.

Would you mind sharing the steps to the resolution so that our other customer's can resolve the issue at their end as well?