Photoshop and Illustrator cannot be opened because of a problem

[chris_gomersall]

Updated AI & PS today on CC. Running Mac OS 10.13.3
After updating, I get these messages when I attempt to launch.

Below is my system info

And my CC window

This happened during the last update as well and I was down for 2 days. Why are simple online updates SO problematic???

PLEASE fix this.

[kglad]

reset your preferences -

illustrator:  http://helpx.adobe.com/illustrator/using/setting-preferences.html

photoshop:  https://forums.adobe.com/thread/375776

if that fails, or you just want to contact adobe support, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

or contact the Adobe Twitter team at @AdobeCare

[chris_gomersall]

Thanks for the advice, which I will try. However, seems like the software engineers could foresee this now that thousands have had the issue. Right now, and pass this on to your bosses, we are actively seeking alternatives to Adobe software based on shitty updates and lost productivity.

Chris Gomersall

Video Production Specialist

Tenet Strategic Marketing Group

Tenet Health

[Edited to remove private contact information on a public forum.]

[chris_gomersall]

Cannot reset prefs based on your links. Thanks for the -solution–

Chris Gomersall

Video Production Specialist

Tenet Strategic Marketing Group

Tenet Health

[Edited to remove private contact information on a public forum.]

[chris_gomersall]

The apps won’t launch in order to delete prefs, as you directed. What now??? Last time the problem just fixed itself after two days. WTF?

Chris Gomersall

Video Production Specialist

Tenet Strategic Marketing Group

Tenet Health

[Edited to remove private contact information on a public forum.]

[chris_gomersall]

The suggestions listed only work if the product launches, which it will not do. What is going on with Adobe support. THIS is how we do it????? I am dumbfounded. I have been a user since 1987 and it is the worst I’ve EVER seen it…

Chris Gomersall

Video Production Specialist

Tenet Strategic Marketing Group

Tenet Health

[Edited to remove private contact information on a public forum.]

[kglad]

delete the preference files.

[Jeff A Wright]

Moving this discussion to the Photoshop forum.

[chris_gomersall]

Did not work.