Creative Cloud saying 'Start Trial' when have active membership and none of the Adobe solutions work. Help!

[eliseb1959624]

My problems began a week ago when my Creative cloud turned grey and wouldn't open. Then when I managed to open it, it gave me no other choice than to Update it and then would quite halfway through the update and disappear. I have a Mac and I read that this is common on Macs and so followed a couple of solutions stated online but none of them worked. Then a few days later it reappeared and looked to be fine however when I tried to open any of my apps they wouldn't open. So I uninstalled and reinstalled the apps... to no avail. I followed online solutions about trashing preferences which also didn't work. So I then uninstalled Adobe Creative Cloud and reinstalled.

Now it says 'Start Trial', even though I have a full years membership that I bought in November. I followed solutions online and found that Signing in and out works for about a minute, and then it reverts back to saying 'Start Trial'. I have tried to open applications during the minute that it appears normal, however it then says there is an issue opening the file and to uninstall and reinstall the application (which I have done many times). It also says Error 16 at the bottom of this message.

I have university hand-ins next week that require the use of InDesign and Photoshop and so would appreciate any help!

[kglad · Accepted solution]

check your account to verify your subscription is what you expect and to verify your adobe id (used in the next step), https://www.adobe.com/account.html

if your account shows

a. your subscription is active,

1.  sign out and then back in to your cc desktop application using the same adobe id above to verify your subscription:  http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

2.  if that fails, https://helpx.adobe.com/creative-cloud/kb/cc-reverts-to-trial.html

if your account shows

b. you have no subscription and you're paying for one

1. using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

[jeremierocques]

You don't replies to him, but just copy text from the "Help website".

I pay 70$/month for this shit....

[kglad]

1. these are user to user forums

2. i didn't copy that from anywhere.

3. follow the suggestions and/or contact adobe.

[Sheena Kaul]

Hi there,

Are you still facing the trial issue?

Regards,

Sheena

[hhfz]

Yes

[kglad]

did you follow the message 1 steps?

[hhfz]

I do all the steps, but nothing changed

[kglad]

using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

or contact the Adobe Twitter team at @AdobeCare

[samuels96732222]

i am still facing this issue. please help

[Abambo]

As kglad​ pointed out:

1. Follow this - click the link and follow instructions: Re: Creative Cloud saying 'Start Trial' when have active membership and none of the Adobe solutions ...
2. then if that does not help contact Adobe - click the link and follow instructions: Re: Creative Cloud saying 'Start Trial' when have active membership and none of the Adobe solutions ...

[wenyuz67789143]

https://helpx.adobe.com/creative-cloud/kb/limited_access_rep…

[alanh72597336]

I have tried that without success, I contacted support and resolved it by signing out of Creative Cloud and signing back in. I hope this helps others.  poor testing and information from Adobe on this one!

[Abambo]

Well sign out/sign in is quite a common task to try. The other solution solving 99%+ of the problems is a reboot of your computer.

This has nothing to do with poor testing.

[alanh72597336]

An interesting assessment of the situation. Having updated numerous times in the last 6 months without this error occurring it strikes me that there was something different with this update.  Regression testing should have discovered this and the update could have come with a suggestion to sign out and sign in.   It didn't and there wasn't, I also see that it hasn't been mentioned in the forum as a solution to the problem, which this thread identifies as having started 2 years ago. I believe, therefore, that the testing wasn't comprehensive enough. My take on it,  please feel free to disagree but it won't change my perception.

[aidanc47103181]

same problem here

did anyone come to a solution?

[Artex bvba]

Same here. Every installed app is on trial.

[cliffclof]

Same, only some apps

[kglad]

follow msg 1.

if those steps fail to resolve the problem, follow msg 8.

[www.TroppoPhotos.com]

nobody responds

crazy.

[kglad]

how many responses do you expect?

[wenyuz67789143]

Use this tool to fix. It should work.

How to fix the limited access error in Creative Cloud desktop app

[kamil_sh]

i have the same problem ! and i need a help