I get this error every time Photoshop opens up... "Bad Image"

[Kevin M Lepp]

I have been getting this every time I open Photoshop. I've reinstalled/updated it 3 times I believe so far. Same issue persists. Anyone know what this is? I've googled it and looked on this forum and there's nothing about it anywhere.

[davescm]

Hi

I have not seen that in Photoshop but I did have a those errors last year in Lightroom and Techsmith's Camtasia. It turned out my Antivirus software (McAffee)  was detecting false positives and setting the file size of certain files to 0 bytes. I re-installed the files and a few days later the same occurred again. I ran various scans using several tools which showed no issues and in the end I switched antivirus apps and have had no issues since.

Do a search for sniffer.exe and check C:\Windows\System32\OpenCL.dll and see if either have been given a 0 bytes file size. Sniffer is installed by Adobe, the OpenCL file should be re-installed if you update your GPU driver package.

Dave

[geraldinet8534789]

I still facing the same problem after trying your suggestion

[davescm]

Hi

Did you re-install the specific file highlighted in the error message?

Dave

[geraldinet8534789]

Hi, i tried searching sniffer.exe but to vil.

possible to advise more?

[Alex22411309onq5]

Navigate to c:\windows\system32\

and delete file OpenCL.dll