Freezes when i sign in

[vatsalc]

When i try to sign in, the app does not respond anymore. Forced quit, opened again the same problem.

I have tried installing a new copy for Adobe Acrobat Reader DC, restarted my mac and still the problem persist. What should i do?

[AnandSri]

Hello Vatsalc,

We apologize for the inconvenience caused, as per the description above, Adobe Reader DC is freezing, Is that correct?

Please use Acrobat cleaner tool to remove Adobe Reader from the machine Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs https://labs.adobe.com/downloads/acrobatcleaner.html

Reboot the machine and install Adobe Reader DC from Adobe - Adobe Acrobat Reader DC Distribution

If the issue persists, please share the following details:

• The dot version of Mac os installed?
• Before uninstalling Adobe Reader DC, check for the dot version of Adobe Reader installed, to identify refer to Identify the product and its version for Acrobat and Reader DC

Let us know how it goes and share your findings.

Regards,

Anand Sri.