Save to Online Account Option

[germanc2822606]

In my office it was decided to start using SharePoint as means to move documents. It was decided to use acrobat to be able to sign documents online without the need to download, print and scan documents. The new update for acrobat was installed and we lost the ability to "Save to Online Account". Is this something that was taken out on the new update? We use different document libraries on our SharePoint page which is why we use a lot the "Save to Online Account" option. We created a couple of online accounts and that helped us a lot. Please let me know if there is something that can be done to work this matter. Appreciate your time and help.

[Test Screen Name]

What exact version do you now have?

[AnandSri]

Hello Germanc,

Sorry for the delayed response and inconvenience caused. AS per the description above, you are not able to get the option to save PDF files on SharePoint in Acrobat, Is that correct?

Try repairing Acrobat once from help>repiar Acrobat, reboot the machine and see if this brings any difference.

Also, reset the Acrobat's Preferences once and reboot the machine, to reset the Preferences, please refer to the steps mentioned in the following article How to reset Acrobat Preference settings to default.

You can also refer and try the suggestions from the following Adobe articles Troubleshooting SharePoint and Office 365 integration with Acrobat

Access your SharePoint files in Acrobat, Acrobat Reader

If you still experience any issue, please share the following details:

• Dot version of Acrobat installed, to identify refer to Identify the product and its version for Acrobat and Reader DC
• Is it a Mac or Windows machine and what is the version of the operating system installed?
• Could you please share a screenshot of the Acrobat screen were you get the option of adding the online account? To share the screenshot, please refer to https://forums.adobe.com/docs/DOC-7043#jive_content_id_How_do_I_attach_a_screenshot

Let us know how it goes and share your findings.

Regards,

Anand Sri.