Premiere constantly crashes

[jaroslavk76962503]

Hello. I've been using Adobe products for a couple of years and working with Premiere is a nightmare for me lately. It crashes all the time or gives me all kinds of error messages or image dropouts. I work with RED R3d files. It usually works well about 30 min, then I get "red importer error" or "adobe premiere has crashed". I observed, that some particular effects tend to cause the crash. For example - I apply the Mirror effect on a clip. Then the image goes black and Premiere crashes. When I open the project again and I get to the clip, where the effect is applied, Premiere crashes again.  A lot of effects cause black dropout - no image in the program monitor.  Nesting clips cause black image as well. I observed, that switching renderer to "software only" helps with almost everything, but it's not a solution because everything is slow as hell and I can't even play a video smoothly. I have Geforce GTX 1050 Ti right now, I used to have Radeon HD 7870 - which is officially supported card and the problems were even worse! I have tried updating the video card, reinstalling, updating Premiere, even reinstalling the whole system...nothing works. I use a lot of programs for photo, video, and music production, playing games occasionally... everything works well and I never get an error message or crash in other programs, so I think my computer is in a quite good shape, but there is something wrong with the Premiere. I like the program, but all the things are really demotivating for me. Please help me. I don't want to learn another editing software. Thank you. Jaroslav

My PC:

Intel(R) Core(TM) i7-3770 CPU @ 3.40Ghz, 4 core

24 GB Ram

Geforce GTX 1050 Ti

Windows 10 professional

[Jeff Bugbee]

Have you tried transcoding your R3D files into an intermediate format? Transcode a few into Cineform and see if you still experience crashing during edit.

[jaroslavk76962503]

No, but I use RED mainly because I Iove the RED workflow. The variability of working with RAW files directly is really important for me. I'll try it, but I'm not sure, this is how I want to work. It should work with R3D. It's supported and it used to work formerly! But thanks for the reply. I'm going to try it at least.

[Jeff Bugbee]

I guess I should mention the reasoning to try this is simply as a troubleshooting measure to narrow down the issue, not as a workflow solution.

[jaroslavk76962503]

Hmm, interesting. I transcoded a few files into Cineform and imported them into the project. It's the same problem. It doesn't crash, but the image goes black when I apply an effect on the converted clip. BUT if I open the file in the new project, then it works. So there is probably something wrong with the project, but I have no idea what it could be.

[Jeff Bugbee]

• Open your original project.
• Import some of the Cineform files.
• Create a new sequence from one of the Cineform files.
• Try to apply one of those effects.

Does it go black then? If not, check your sequence settings for your R3D timelines/sequences. There may be some settings that aren't matching your footage.

[jaroslavk76962503]

It seems like we are getting to the core of the poodle here. Yes, the "new sequence from clip" works, and yes, resolution of my original sequence doesn't fit the footage. I changed it on purpose, I do it every time because I want to get a 16:9 image out of the RED full sensor format. I didn't know this could be a problem. Now I'm going to change my original sequence to fit the footage and I hope it will help. Thank you!

[jaroslavk76962503]

So, it looked like making sequence the same resolution can help, but no way. It's still bad. The biggest problem for me is, that effects make the image drop out! I apply an effect and suddenly - black screen. Sometimes even changing the size or position makes this. Please help me, I'm desperate.

[macgnarley]

I have the same card with similar crashing issues and after running through all the customary fixes to no avail I contacted customer support. Evidently this is a problem Adobe and Nvidia are aware of and trying to fix (so we can hope...) and in the meantime all we can do is use horribly slow software render mode...

[Jim_Simon]

Try Step 4D below.  Report back.

Unofficial Premiere Pro Troubleshooting Guide