Does anybody have a clue why this might be happening? When I
need to update my project files I get crashes when invoking these 2
functions. Windows goes into that glassy eyed 'RoboHelp has stopped
working' phase and I have to shut down. Maddening, needless to say.
As far as I can tell I'm not doing anything weird. Small 70 page Fm
book with conditional text. Thanks, Simon
Is the updating function something that is supposed to open a
dialog box? I ask because if so, maybe it's opening off your screen
so that RH
looks like it's crashing. Or is it actually saying "Not
Responding"?
Hi, no, there's no dialog involved. It usually has a good old
think and presents a status bar. At the moment it's getting about a
quarter way along the progress bar and then giving up the ghost.
I'm having the same problem. I thought I'd solved it when I
uninstalled Google Desktop. It worked fine for about 6 wks., then
just as I tried to run the final update...Crash!
Also, I can often tell a crash is pending when the display in
the Project Manager flickers every time I move the mouse.
Copying the CPD file from a pre-crash backup copy seems to
restore functionality, but so far only temporarily as I continue to
get similar crashes.
Any ideas/information would be most welcome. Our release is
ready to go out and I'd like to have the last few updates included,
and be able to continue on with the next update cycle.
~Judy
I had the same crash for, I'm guessing the same reason. It
occurs when I have to update the topics referenced in FM using TCS.
Once it crashes, something is corrupted and I may or may not be
able to reopen the project without another "RH must close". If the
project opens at all, the files in the Project Manager flicker and
do not respond correctly to the mouse, and I know another crash is
coming.
I tried deleting the CPD file, but that turned the reference
symbols into folders. It looked like that meant the relationship
with the FM files was broken which defeats the whole
single-sourcing functionality?
I ended up making a whole new RH project. I also took my
computer off the network and "disarmed" my antivirus from scanning
or attempting to update. It's also worth mentioning that I had a
crash occur immediately after receiving an IM...another reason to
be off network.
As far as my crashes go, 24 hours later the crashes had
ceased without me doing anything to fix them. I have no doubt that
they will return at some later point. What can sometimes help is
saving the FM files manually and then Updating the files within the
RoboHTML Project Manager > Source files section one by one. But
no method is consistent or reliable so most of my work is done with
crossed fingers.
Unfortunately I have the same problem and have not found a
solution. All I can tell you is that eventually it works, just keep
closing RH and regenerating until it works. (My project crashes
only while updating the files, so as soon as it has finished that
stage, I know it will be okay this time. You can see details in the
topic "RoboHelp Crashes".)
I work on 3 other RH projects as well, and those are fine.
Good luck, and please let me know if you find a solution.
Jackie
You say that it is RH crashing but then say you work on three
project that are fine. That strongly suggests it is something about
the fourth project that is causing the problem.
Have you tried deleting the CPD file? Before you do that, if
you are not on RH7, you might want to see my article on Opening
Projects.
Any network involved? Is your project and the generate folder
on your hard disk?
Maybe those questions are answered in the topic to which you
refer. It would be helpful if you created a link to that.
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Hi Peter,
I have tried deleting the CPD file as well as repairing it
using Access. (After Access, it worked for properly for almost 2
weeks, generating the chm every day.)
The project and generate file is on my local disk.
As I said, it only crashes during the "updating" stage, but
eventually works.
BTW, how do I make a link to my original topic, which you
helped with too?
Try creating a new layout within your project. Initially add
just some topics and generate, add more and generate and so on.
Maybe the SSL has got corrupted.
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I had this problem as well sometime after I upgraded to 7.0.3; crashes after about 8-10 minutes after I open a project; for no apparent reason. Wasn't even typing or generating anything; just opened the project.
Tried to fix by remove and reinstall from the CD back to 7.0 (make sure you deactivate the serial number before you uninstall) and it still was crashing so thought it might be a Windows Patch.
Seemed to have fixed the problem when I installed without any of RoboHelp Source control clients or server. no more crashing.. Maybe an adobe tech can respond to this and provide any information on background operations that happen about 8-10 minutes into opening a project like auto-saving something to the Robohelp Source Control product.
One recommendation; use a real source control product like VSS/TFS or Subversion if you are concerned about versioning.
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