Chat support doesn't work

[brianl2580143]

Hard to believe Adobe when they say "we're here to help" given that the chat button doesn't do anything. And yes, I have tried different browsers.

[jane-e]

What is your question?

[brianl2580143]

Why doesn't chat support work on adobe.com? it says it is available 24/7 and I need to open a chat support. Nothing happens when I try to click it. I understand that I can call but it is very irritating for them to advertise that you can chat with them 24/7 and then just turn off that feature.

[Karl Heinz Kremer]

In order to use chat, you need to have a product that is eligible for chat support. We cannot help you with why it's not working. And besides the recommendation to use a different browser (which you've already tried), I don't have any other recommendation.

However, we can potentially help you with your original problem: Why are you trying to contact Adobe's support?

[brianl2580143]

OK that is one piece of the puzzle. They shouldn't have that chat support button dangling there if it isn't going to do anything (unless the goal is to literally drive their customers and potential customers insane). It's not even greyed out.

I do not have a product eligible for support, in any tangible way (never got an email, can't use it, etc. but they are still charging me for it. That is what I wanted to chat with them about.

I'll call them, I just HATE phone rabbit-holes.  Plus the last time I spoke with them they assured me I would not be charged because I do not have an account (tell that to my credit card bill)

[Karl Heinz Kremer]

For billing issues, you should be able to contact them via chat. What product is it you are having problems with?

[brianl2580143]

I think it is Adobe Premier Pro, but it is hard to say since I can't use it and never received an email or any sort of acknowledgement. Just a bill. Whatever it is it is 16 dollars per month.

A google search indicates that people have been trying to get Adobe to tell them why this broken chat button is there for *years* and they don't have a good answer.

[Karl Heinz Kremer]

Most people here are not Adobe employees and therefore don't have access to e.g. the billing system - we are just users of Adobe's technology. I reached out to an Adobe employee to see if somebody from the inside can help you.

[Rajashree Bhattacharya]

Hi Brian,

I have sent a personal message to you, please check.

Regards

Rajashree