Photoshop stopped opening Olympus & Panasonic raw files

[unknownsailor]

Suddenly PS has stopped opening Olympus and Panasonic raw files. This happens with my GH5 and my Oly Tough. I am getting the error message:

Photoshop cannot open this file.

If you are attempting to open a raw file from a digital camera, make sure

http://www.adobe.com/go/kb407111_uk

I have the latest version of PS (19.1.2) and Camera Raw CC is up to date. Running W10.

Any clues?

[Mohit Goyal · Accepted solution]

Hi unknownsailor,

Are you facing this after any specific Photoshop update? Maybe 19.1.2?

Both GH5 and Tough TG4/5 cameras supported with this version of Photoshop. Try installing the camera raw plugin 10.2 via Camera Raw plug-in installer and check if that helps.

Regards,

Mohit

[unknownsailor]

Thanks, Mohit. The raw plugin fixed the issue. This didn't happen after the latest update but it may have been the previous one. I hadn't tried opening a raw file for a month or two.