Premiere Pro Unusable - playback, editing, every action causes spinning wheel and crashing.

[carolinelovesphotos]

Hi, I am having serious issues with Premiere. Whenever I try to do anything in the program, move a clip, press play in the timeline, etc. I get the spinning wheel. I have spent the past two days on chat and phone with Adobe tech support with no improvement. I changed permissions to all Adobe folders, changed preferences several times, reset preferences upon start up. It is just stopped in its tracks and of course I'm on a deadline. Does anyone have any advice to offer? So frustrating not to be able to use this program, and to pay for it. I don't understand how anyone can make a film with Premiere!

[John T Smith]

More information needed for someone to help... please click below and provide the requested information

-Troubleshooting https://forums.adobe.com/thread/2261475

-Premiere Pro Video Editing Information FAQ http://forums.adobe.com/message/4200840

[carolinelovesphotos]

Thank you John,

I have tried most of the suggestions in your document, besides removing anti virus software or any transitions.

I am working on a project in CC 2018. My machine is a MacBook pro 15 inch mid 2015. Memory: 16 GB 1600 MHz DDR3. Graphics: AMD Radeon R9 M37)X 2 GB   Intel Iris Pro 1536 MB

The project was created in 2017 and converted to 2018, then copied and saved with a new name. I have had no problems until a few days ago when it just slowed to a crawl and became essentially unusable.

I am working with proxies. And most of the issues are with playback.

[carolinelovesphotos]

Weirdly, one thing that has slightly improved the situation, is I turned off my mouse.