Photoshop CC Crashes

Report · Mar 14, 2018

Hi,

We have some issues with our Photoshop CC:

1) We have few crashes a day (we are sending all the crashes reports).

2) We get an error while dragging objects (it comes and goes). Photoshop massage is: "Could not use the move tool because of a program error".

3) Texts are disappearing and the fonts are installed on the computer (again, not all the time).

4) It's freezes sometimes when we copy objects from Illustrator.

We are using the Photoshop mostly for digital design (websites, application, etc.) as part of the Creative Claud.

The PC configuration is:

-Intel(R) Core(TM) i5-4592 CPU @ 3.30GHz

- 8GM (RAM)

- Windows 10 (64-bit)

Any ideas?

Thanks,
Reely

Report · Mar 14, 2018

Can you provide more info, what's the error message you are getting and what version of Photoshop do you have

Have you tried resetting Photoshop preferences

Report · Mar 14, 2018

Thank you,

We tried the resetting, and we also tried uninstall it.

The Photoshop version is 19.1.0

Here is an update of the post, maybe it will be clearer:

We have some issues with our Photoshop CC:

1) We have few crashes a day (we are sending all the crashes reports).

2) We get an error while dragging objects (it comes and goes). Photoshop massage is: "Could not use the move tool because of a program error".

3) When we open an exciting PSD file and trying to change text, We get messages that there are missing fonts, although we have them installed on the computer (again, not all the time).

4) Texts are disappearing when we open exciting PSD file, or while working, but They shows again once we click with the text tool on the layers

5) It's freezes sometimes when we copy objects from Illustrator.

We are using the Photoshop mostly for digital design (websites, application, etc.) as part of the Creative Claud.

The PC configuration is:

-Intel(R) Core(TM) i5-4592 CPU @ 3.30GHz

- 8GM (RAM)

- Windows 10 (64-bit)

Report · Mar 14, 2018

Try updating Photoshop to the latest version 19.1.2

More info

Fixed issues in Adobe Photoshop CC

Also have you checked Windows Event Viewer to see if there's any errors relating to Photoshop in the Application log, if so post them here

Can you post your System Info, go to Help > System Info

Report · Mar 14, 2018

Hi TZURUXDesign,

If updating Photoshop to 19.1.2 update doesn't help then, please share the crash log from event viewer.

How to find crash logs in Windows: Photoshop Elements Editor Help | How to Find Crash Logs on Windows

Regards,

Mohit

Report · Mar 14, 2018

Thank you, we will update now.

Here is the system info:

Adobe Photoshop Version: 19.1.0 20180116.r.238 2018/01/16: 1153018 x64

Number of Launches: 71

Operating System: Windows 10 64-bit

Version: 10 or greater 10.0.16299.15

System architecture: Intel CPU Family:6, Model:12, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2

Physical processor count: 4

Processor speed: 3292 MHz

Built-in memory: 8144 MB

Free memory: 2 MB

Memory available to Photoshop: 6905 MB

Memory used by Photoshop: 70 %

Alias Layers: Disabled.

Modifier Palette: Enabled.

Highbeam: Enabled.

Image tile size: 128K

Image cache levels: 2

Font Preview: Medium

TextComposer: Middle Eastern and South Asian

Display: 1

Display Bounds: top=0, left=0, bottom=1080, right=1920

Display: 2

Display Bounds: top=0, left=-1920, bottom=1080, right=0

OpenGL Drawing: Enabled.

OpenGL Allow Old GPUs: Not Detected.

OpenGL Drawing Mode: Basic

OpenGL Allow Normal Mode: True.

OpenGL Allow Advanced Mode: True.

AIFCoreInitialized=1

AIFOGLInitialized=1

OGLContextCreated=1

NumGLGPUs=1

NumCLGPUs=1

NumNativeGPUs=0

glgpu[0].GLVersion="4.1"

glgpu[0].IsIntegratedGLGPU=0

glgpu[0].GLMemoryMB=2048

glgpu[0].GLName="NVIDIA GeForce GT 610"

glgpu[0].GLVendor="NVIDIA Corporation"

glgpu[0].GLVendorID=4318

glgpu[0].GLDriverVersion="23.21.13.9101"

glgpu[0].GLRectTextureSize=16384

glgpu[0].GLRenderer="GeForce GT 610/PCIe/SSE2"

glgpu[0].GLRendererID=4170

glgpu[0].HasGLNPOTSupport=1

glgpu[0].GLDriver="C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_048172e9d7cc483d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_048172e9d7cc483d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_048172e9d7cc483d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_048172e9d7cc483d\nvldumdx.dll"

glgpu[0].GLDriverDate="20180223000000.000000-000"

glgpu[0].CanCompileProgramGLSL=1

glgpu[0].GLFrameBufferOK=1

glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.60 NVIDIA"

glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[65536]

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]

glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]

glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]

glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]

glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1

glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1

clgpu[0].CLPlatformVersion="1.2"

clgpu[0].CLDeviceVersion="1.1 CUDA"

clgpu[0].IsIntegratedCLGPU=0

clgpu[0].CLMemoryMB=2048

clgpu[0].CLName="GeForce GT 610"

clgpu[0].CLVendor="NVIDIA Corporation"

clgpu[0].CLVendorID=4318

clgpu[0].CLDriverVersion="391.01"

clgpu[0].CLBandwidth=6.83694e+09

clgpu[0].CLCompute=44.4925

License Type: Subscription

Serial number: 94070807094492212670

GUIDBucket:

Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2018\

Temporary file path: C:\Users\moran\AppData\Local\Temp\

Photoshop scratch has async I/O enabled

Scratch volume(s):

Startup, 213.3G, 149.8G free

Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\Plug-Ins\

Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2018\Plug-Ins\

Installed components:

A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112

ACE.dll ACE 2017/11/22-18:28:12 79.589342 79.589342

AdbePM.dll PatchMatch 2016/11/03:19:48:57 1.578146 1.578146

AdobeLinguistic.dll Adobe Linguisitc Library 10.0.0

AdobeOwl.dll Adobe Owl 5.2.11

AdobePDFL.dll PDFL 2017/10/31-06:12:59 79.250229 79.250229

AdobePIP.dll Adobe Product Improvement Program 7.4.1.109.46827

AdobeSVGAGM.dll AdobeSVGAGM 79.588619 79.588619

AdobeXMP.dll Adobe XMP Core 2017/07/13-01:06:39 79.160924 79.160924

AdobeXMPFiles.dll Adobe XMP Files 2017/07/13-01:06:39 79.160924 79.160924

AdobeXMPScript.dll Adobe XMP Script 2017/07/13-01:06:39 79.160924 79.160924

adobe_caps.dll Adobe CAPS 10,0,0,6

AGM.dll AGM 2017/11/22-18:28:12 79.589342 79.589342

ahclient.dll AdobeHelp Dynamic Link Library 3.0.0.6

AIDE.dll AIDE 2016/05/27-01:08:49 79.574279 79.574279

amtlib.dll AMTLib (64 Bit) 10.0.0.221 BuildVersion: 10.0; BuildDate: Tue Aug 1 2017 8:28:8) 1.000000

ARE.dll ARE 2017/11/22-18:28:12 79.589342 79.589342

AXE8SharedExpat.dll AXE8SharedExpat 2015/03/13-23:40:54 79.562390 79.562390

AXEDOMCore.dll AXEDOMCore 2015/03/13-23:40:54 79.562390 79.562390

Bib.dll BIB 2017/11/22-18:28:12 79.589342 79.589342

BIBUtils.dll BIBUtils 2017/11/22-18:28:12 79.589342 79.589342

boost_date_time.dll photoshopdva 11.1.0

boost_filesystem.dll photoshopdva 11.1.0

boost_signals.dll photoshopdva 11.1.0

boost_system.dll photoshopdva 11.1.0

boost_threads.dll photoshopdva 11.1.0

cg.dll NVIDIA Cg Runtime 3.0.00007

cgGL.dll NVIDIA Cg Runtime 3.0.00007

CITThreading.dll Adobe CITThreading 2.1.0.1 2.1.0.1

CoolType.dll CoolType 2017/11/22-18:28:12 79.589342 79.589342

CRClient.dll Adobe Crash Reporter Client DLL 1.6.3.0

dnssd.dll Bonjour 3,0,0,2

dvaaudiodevice.dll photoshopdva 11.1.0

dvacore.dll photoshopdva 11.1.0

dvacrashhandler.dll Adobe Audition CC 2017 10.0.0

dvamarshal.dll photoshopdva 11.1.0

dvamediatypes.dll photoshopdva 11.1.0

dvametadata.dll photoshopdva 11.1.0

dvametadataapi.dll photoshopdva 11.1.0

dvametadataui.dll photoshopdva 11.1.0

dvaplayer.dll photoshopdva 11.1.0

dvatransport.dll photoshopdva 11.1.0

dvaui.dll photoshopdva 11.1.0

dvaunittesting.dll photoshopdva 11.1.0

dynamiclink.dll photoshopdva 11.1.0

ExtendScript.dll ExtendScript 2017/08/31-12:13:14 81.1150526 81.1150526

icucnv40.dll International Components for Unicode 2014/10/31-16:52:45 Build gtlib_6.0.21339

icudt40.dll International Components for Unicode 2014/10/31-16:52:45 Build gtlib_6.0.21339

icuuc40.dll International Components for Unicode 2014/10/31-16:52:45 Build gtlib_6.0.21339

igestep30.dll IGES Reader 9.3.0.113

imslib.dll IMSLib DLL 10.0.0.22

JP2KLib.dll JP2KLib 2017/10/31-01:22:04 79.268591 79.268591

libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)

libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0

libmmd.dll Intel(R) C/C++/Fortran Compiler 17.0.0

LogSession.dll LogSession 7.4.1.109.46827

mediacoreif.dll photoshopdva 11.1.0

MPS.dll MPS 2017/10/31-01:22:04 79.588396 79.588396

pdfsettings.dll Adobe PDFSettings 1.04

Photoshop.dll Adobe Photoshop CC 2018 19.1.0

Plugin.dll Adobe Photoshop CC 2018 19.1.0

PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 8.5.0

PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 8.5.0.87

PSArt.dll Adobe Photoshop CC 2018 19.1.0

PSCloud.dll 1.0.0.1

PSViews.dll Adobe Photoshop CC 2018 19.1.0

SCCore.dll ScCore 2017/08/31-12:13:14 81.1150526 81.1150526

SVGRE.dll SVGRE 79.586793 79.586793

svml_dispmd.dll Intel(R) C/C++/Fortran Compiler 17.0.0

tbb.dll Intel(R) Threading Building Blocks for Windows 2017, 0, 2017, 0118

tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 2017, 0, 2017, 0118

TfFontMgr.dll FontMgr 9.3.0.113

TfKernel.dll Kernel 9.3.0.113

TFKGEOM.dll Kernel Geom 9.3.0.113

TFUGEOM.dll Adobe, UGeom© 9.3.0.113

updaternotifications.dll Adobe Updater Notifications Library 10.0.0.1 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 10.0.0.1

VulcanControl.dll Vulcan Application Control Library 5.3.0.16

VulcanMessage5.dll Vulcan Message Library 5.3.0.16

WinRTSupport.dll Adobe Photoshop Windows RT Support 19.0.0.0

WRServices.dll WRServices Thu June 21 2017 12:26:24 Build 0.22473 0.22473

wu3d.dll U3D Writer 9.3.0.113

Required plug-ins:

3D Studio 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “U3D.8bi”

Accented Edges 19.1.0 - from the file “Filter Gallery.8bf”

Adaptive Wide Angle 19.1.0 - from the file “Adaptive Wide Angle.8bf”

Angled Strokes 19.1.0 - from the file “Filter Gallery.8bf”

Average 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “Average.8bf”

Bas Relief 19.1.0 - from the file “Filter Gallery.8bf”

BMP 19.1.0 - from the file “Standard MultiPlugin.8bf”

Camera Raw 10.1 - from the file “Camera Raw.8bi”

Camera Raw Filter 10.1 - from the file “Camera Raw.8bi”

Chalk && Charcoal 19.1.0 - from the file “Filter Gallery.8bf”

Charcoal 19.1.0 - from the file “Filter Gallery.8bf”

Chrome 19.1.0 - from the file “Filter Gallery.8bf”

Cineon 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “Cineon.8bi”

Clouds 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “Clouds.8bf”

Collada 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “U3D.8bi”

Color Halftone 19.1.0 - from the file “Standard MultiPlugin.8bf”

Colored Pencil 19.1.0 - from the file “Filter Gallery.8bf”

CompuServe GIF 19.1.0 - from the file “Standard MultiPlugin.8bf”

Conté Crayon 19.1.0 - from the file “Filter Gallery.8bf”

Craquelure 19.1.0 - from the file “Filter Gallery.8bf”

Crop and Straighten Photos 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “CropPhotosAuto.8li”

Crop and Straighten Photos Filter 19.1.0 - from the file “Standard MultiPlugin.8bf”

Crosshatch 19.1.0 - from the file “Filter Gallery.8bf”

Crystallize 19.1.0 - from the file “Standard MultiPlugin.8bf”

Cutout 19.1.0 - from the file “Filter Gallery.8bf”

Dark Strokes 19.1.0 - from the file “Filter Gallery.8bf”

De-Interlace 19.1.0 - from the file “Standard MultiPlugin.8bf”

Dicom 19.1.0 - from the file “Dicom.8bi”

Difference Clouds 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “Clouds.8bf”

Diffuse Glow 19.1.0 - from the file “Filter Gallery.8bf”

Displace 19.1.0 - from the file “Standard MultiPlugin.8bf”

Dry Brush 19.1.0 - from the file “Filter Gallery.8bf”

Eazel Acquire 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “EazelAcquire.8ba”

Entropy 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “statistics.8ba”

Export Color Lookup Tables 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “Export3DLUT.8be”

Extrude 19.1.0 - from the file “Standard MultiPlugin.8bf”

FastCore Routines 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “FastCore.8bx”

Fibers 19.1.0 - from the file “Standard MultiPlugin.8bf”

Film Grain 19.1.0 - from the file “Filter Gallery.8bf”

Filter Gallery 19.1.0 - from the file “Filter Gallery.8bf”

Flash 3D 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “U3D.8bi”

Fresco 19.1.0 - from the file “Filter Gallery.8bf”

Glass 19.1.0 - from the file “Filter Gallery.8bf”

Glowing Edges 19.1.0 - from the file “Filter Gallery.8bf”

Google Earth 4 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “U3D.8bi”

Grain 19.1.0 - from the file “Filter Gallery.8bf”

Graphic Pen 19.1.0 - from the file “Filter Gallery.8bf”

Halftone Pattern 19.1.0 - from the file “Filter Gallery.8bf”

Halide Bottlenecks 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “HalideBottlenecks.8bx”

HDRMergeUI 19.1.0 - from the file “HDRMergeUI.8bf”

HSB/HSL 19.1.0 - from the file “Standard MultiPlugin.8bf”

IFF Format 19.1.0 - from the file “Standard MultiPlugin.8bf”

IGES 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “U3D.8bi”

Ink Outlines 19.1.0 - from the file “Filter Gallery.8bf”

JPEG 2000 19.1.0 - from the file “JPEG2000.8bi”

Kurtosis 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “statistics.8ba”

Lens Blur 19.1.0 - from the file “Lens Blur.8bf”

Lens Correction 19.1.0 - from the file “Lens Correction.8bf”

Lens Flare 19.1.0 - from the file “Standard MultiPlugin.8bf”

Liquify 19.1.0 - from the file “Liquify.8bf”

Matlab Operation 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “ChannelPort.8bf”

Maximum 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “statistics.8ba”

Mean 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “statistics.8ba”

Measurement Core 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “MeasurementCore.8me”

Median 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “statistics.8ba”

Mezzotint 19.1.0 - from the file “Standard MultiPlugin.8bf”

Minimum 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “statistics.8ba”

MMXCore Routines 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “MMXCore.8bx”

Mosaic Tiles 19.1.0 - from the file “Filter Gallery.8bf”

Multiprocessor Support 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “MultiProcessor Support.8bx”

Neon Glow 19.1.0 - from the file “Filter Gallery.8bf”

Note Paper 19.1.0 - from the file “Filter Gallery.8bf”

NTSC Colors 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “NTSC Colors.8bf”

Ocean Ripple 19.1.0 - from the file “Filter Gallery.8bf”

OpenEXR 19.1.0 - from the file “Standard MultiPlugin.8bf”

Paint Daubs 19.1.0 - from the file “Filter Gallery.8bf”

Palette Knife 19.1.0 - from the file “Filter Gallery.8bf”

Patchwork 19.1.0 - from the file “Filter Gallery.8bf”

Paths to Illustrator 19.1.0 - from the file “Standard MultiPlugin.8bf”

PCX 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “PCX.8bi”

Photocopy 19.1.0 - from the file “Filter Gallery.8bf”

Photoshop 3D Engine 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “Photoshop3DEngine.8bi”

Photoshop Touch 19.0 - from the file “PSDX.8bi”

Picture Package Filter 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “ChannelPort.8bf”

Pinch 19.1.0 - from the file “Standard MultiPlugin.8bf”

Pixar 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “Pixar.8bi”

Plaster 19.1.0 - from the file “Filter Gallery.8bf”

Plastic Wrap 19.1.0 - from the file “Filter Gallery.8bf”

PLY 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “U3D.8bi”

Pointillize 19.1.0 - from the file “Standard MultiPlugin.8bf”

Polar Coordinates 19.1.0 - from the file “Standard MultiPlugin.8bf”

Portable Bit Map 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “PBM.8bi”

Poster Edges 19.1.0 - from the file “Filter Gallery.8bf”

PRC 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “U3D.8bi”

Radial Blur 19.1.0 - from the file “Standard MultiPlugin.8bf”

Radiance 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “Radiance.8bi”

Range 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “statistics.8ba”

Render Color Lookup Grid 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “Export3DLUT.8be”

Reticulation 19.1.0 - from the file “Filter Gallery.8bf”

Ripple 19.1.0 - from the file “Standard MultiPlugin.8bf”

Rough Pastels 19.1.0 - from the file “Filter Gallery.8bf”

Save for Web 19.1.0 - from the file “Save for Web.8be”

ScriptingSupport 19.1.0 - from the file “ScriptingSupport.8li”

Shake Reduction 19.1.0 - from the file “Shake Reduction.8bf”

Shear 19.1.0 - from the file “Standard MultiPlugin.8bf”

Skewness 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “statistics.8ba”

Smart Blur 19.1.0 - from the file “Standard MultiPlugin.8bf”

Smudge Stick 19.1.0 - from the file “Filter Gallery.8bf”

Solarize 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “Solarize.8bf”

Spaces 19.1.0 - from the file “Spaces.8li”

Spatter 19.1.0 - from the file “Filter Gallery.8bf”

Spherize 19.1.0 - from the file “Standard MultiPlugin.8bf”

Sponge 19.1.0 - from the file “Filter Gallery.8bf”

Sprayed Strokes 19.1.0 - from the file “Filter Gallery.8bf”

Stained Glass 19.1.0 - from the file “Filter Gallery.8bf”

Stamp 19.1.0 - from the file “Filter Gallery.8bf”

Standard Deviation 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “statistics.8ba”

STL 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “U3D.8bi”

Sumi-e 19.1.0 - from the file “Filter Gallery.8bf”

Summation 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “statistics.8ba”

Targa 19.1.0 - from the file “Standard MultiPlugin.8bf”

Texturizer 19.1.0 - from the file “Filter Gallery.8bf”

Tiles 19.1.0 - from the file “Standard MultiPlugin.8bf”

Torn Edges 19.1.0 - from the file “Filter Gallery.8bf”

Twirl 19.1.0 - from the file “Standard MultiPlugin.8bf”

U3D 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “U3D.8bi”

Underpainting 19.1.0 - from the file “Filter Gallery.8bf”

Vanishing Point 19.1.0 - from the file “VanishingPoint.8bf”

Variance 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “statistics.8ba”

Virtual Reality Modeling Language | VRML 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “U3D.8bi”

Water Paper 19.1.0 - from the file “Filter Gallery.8bf”

Watercolor 19.1.0 - from the file “Filter Gallery.8bf”

Wave 19.1.0 - from the file “Standard MultiPlugin.8bf”

Wavefront|OBJ 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “U3D.8bi”

WIA Support 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “WIASupport.8li”

Wind 19.1.0 - from the file “Standard MultiPlugin.8bf”

Wireless Bitmap 19.1.0 (20180116.r.238 2018/01/16: 1153018) - from the file “WBMP.8bi”

ZigZag 19.1.0 - from the file “Standard MultiPlugin.8bf”

Optional and third party plug-ins: NONE

Duplicate and Disabled plug-ins: NONE

Plug-ins that failed to load: NONE

Extensions:

com.adobe.Butler.backend 2.0.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.Butler.backend\index.html”

com.adobe.inapp.purchase 2.11.27 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_2_11_27\purchase.html”

New Document 2.1.1 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CCX_CMDN_EXTENSION_2_1_1_004\fnft.html”

Libraries 2.11.27 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_2_11_27\index.html”

Start 2.1.1 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CCX_START_EXTENSION_2_1_1_076\index.html”

Adobe Color Themes 6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”

Export As 3.1.2 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”

Installed TWAIN devices: NONE

Report · Mar 14, 2018

An error from Windows Event Viewer :

General tab:

Faulting application name: Illustrator.exe, version: 22.0.1.249, time stamp: 0x59f2435f

Faulting module name: ucrtbase.dll, version: 10.0.16299.125, time stamp: 0x70f70cc4

Exception code: 0xc0000409

Fault offset: 0x000000000006b70e

Faulting process id: 0xd10

Faulting application start time: 0x01d3b3b40497d7a6

Faulting application path: C:\Program Files\Adobe\Adobe Illustrator CC 2018\Support Files\Contents\Windows\Illustrator.exe

Faulting module path: C:\WINDOWS\System32\ucrtbase.dll

Report Id: c75bfab4-8a3f-4bea-b737-e4cfbe573433

Faulting package full name:

Faulting package-relative application ID:

-	EventData

Illustrator.exe

22.0.1.249

59f2435f

ucrtbase.dll

10.0.16299.125

70f70cc4

c0000409

000000000006b70e

d10

01d3b3b40497d7a6

C:\Program Files\Adobe\Adobe Illustrator CC 2018\Support Files\Contents\Windows\Illustrator.exe

C:\WINDOWS\System32\ucrtbase.dll

c75bfab4-8a3f-4bea-b737-e4cfbe573433

Report · Mar 14, 2018

ucrtbase.dll looks to be related to Microsoft Visual Studio C++

Have a look at this thread

ucrtbase.dll Issues anyone have a Fix for this. Please help Cant launch Premiere

Report · Mar 14, 2018

Thanks,

We will try it and we will let you know in a day or two if it was helpful.

Report · Mar 26, 2018

Thanks!

2 weeks without crashes!!

Report · Mar 26, 2018

You're welcome

Adobe Community

Photoshop CC Crashes

1 Correct answer

Explore related tutorials & articles