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Premiere Pro Crashing immediately after launch

Community Beginner ,
Mar 28, 2018 Mar 28, 2018

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So, after I fixed my green screen problem came a new one: Premiere(and AfterFx) started crashing constantly within a minute of opening the program. The problem only started after I updated Premiere to latest version/rolled back my graphics driver to an older version yesterday, but reverting back to an older version of Premiere didn't fix it, instead crashing at soon as the program is booted. I've already uninstalled and reinstalled Premiere multiple times with to avail. AfterFX has the same issue too, although other Adobe apps like Photoshop are unaffected.

When AfterFX crashes, this comes up(same thing for Premiere, just change of program name):

help me.PNG

And I'm not sure if this is relevant, but this is the crash log attached for the Premiere crashes:

<?xml version="1.0"?>

<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

<crashreport serviceVersion="1.6.2" clientVersion="1.6.2" applicationName="Premiere Pro" applicationVersion="12.0.1" build="69">

<time year="2018" month="3" day="28" hour="19" minute="52" second="35"/>

<user guid="fcd09b3f-19fd-4152-b5ce-7f1a7d606c15"/>

<system platform="Windows 10 Home" osversion="10.0" osbuild="16299" applicationlanguage="en-us" userlanguage="en-AU" oslanguage="en-US" ram="16226" machine="Intel(R) Core(TM) i7-7500U CPU @ 2.70GHz" model="Intel64 Family 6 Model 142 Stepping 9" cpuCount="4" cpuType="8664" cpuFreq="2904 MHz"/>

<crash exception="EXCEPTION_ACCESS_VIOLATION" instruction="0x00007FFDD3707450">

<backtrace crashedThread="0">

<thread index="0">

<stackStatement index="0" address="0x00007FFDD3707450" symbolname="NvOptimusEnablementCuda"/>

<stackStatement index="1" address="0x00007FFE2C0143C0" symbolname="GdiSetLastError"/>

<stackStatement index="2" address="0x00007FFE2E6C76BF" symbolname="TpWaitForTimer"/>

<stackStatement index="3" address="0x00007FFE2E6C7A71" symbolname="TpWaitForTimer"/>

<stackStatement index="4" address="0x00007FFE2E6CB530" symbolname="RtlImageNtHeader"/>

<stackStatement index="5" address="0x00007FFE2E6C6B79" symbolname="RtlSetThreadSubProcessTag"/>

<stackStatement index="6" address="0x00007FFE2E6C4B90" symbolname="RtlSetThreadWorkOnBehalfTicket"/>

<stackStatement index="7" address="0x00007FFE2C6B1FE4" symbolname="BaseThreadInitThunk"/>

<stackStatement index="8" address="0x00007FFE2E6FEFC1" symbolname="RtlUserThreadStart"/>

</thread>

</backtrace>

<registerSet>

<register name="RAX" value="0x00007FFDD3707450"/>

<register name="RBX" value="0x000000001CA1A880"/>

<register name="RCX" value="0x000000001BB3F980"/>

<register name="RDX" value="0x000000001CA66C50"/>

<register name="RSI" value="0x0000000000000001"/>

<register name="RDI" value="0x0000000000000000"/>

<register name="RSP" value="0x000000001BB3F958"/>

<register name="RBP" value="0x0000000000000000"/>

<register name="RIP" value="0x00007FFDD3707450"/>

<register name="EFL" value="0x0000000000010202"/>

<register name="LastExceptionToRip" value="0x0000000000000000"/>

<register name="LastExceptionFromRip" value="0x0000000000000000"/>

</registerSet>

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<dumpType>

Mini

</dumpType>

</crash>

</crashreport>

I've tried basically all the solutions on the forums and none of them work. This is extremely frustrating as I use Premiere and Adobe projects frequently. Can anyone please help resolve this issue?

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correct answers 1 Correct answer

Community Beginner , Apr 03, 2018 Apr 03, 2018

Not sure if it was malware I somehow missed or a Windows failure, but after resetting my laptop everything's running fine again. Thanks for the help though.

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Advisor ,
Mar 28, 2018 Mar 28, 2018

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I googled this:  EXCEPTION_ACCESS_VIOLATION

Came up with this:

https://windowsreport.com/exception-access-violation-windows-10/

Seems to be a common issue Win 10. Might give you a solution path.

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LEGEND ,
Mar 28, 2018 Mar 28, 2018

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Adobe Employee ,
Mar 28, 2018 Mar 28, 2018

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Hi fiinale,

Sorry for the issue. It could be an issue with permissions. Try the steps in this article: fixing permissions problem that impedes start of Adobe applications | Creative Cloud blog by Adobe

Also, try launching the application as an Administrator. Here are the steps: Run an Adobe program as administrator | Windows 7, Vista

Thanks,

Vidya

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Community Beginner ,
Mar 28, 2018 Mar 28, 2018

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I've tried unchecking the Read Only box in Properties under the Adobe folder to set it to Read/Write, but every time it automatically reverts back to read only. Running as Admin doesn't do anything except slow down the launch,

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Adobe Employee ,
Mar 30, 2018 Mar 30, 2018

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Still having this problem, fiinale? Let us know.

Thanks,

Kevin

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Community Beginner ,
Apr 03, 2018 Apr 03, 2018

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Not sure if it was malware I somehow missed or a Windows failure, but after resetting my laptop everything's running fine again. Thanks for the help though.

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Community Beginner ,
Apr 16, 2018 Apr 16, 2018

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Having same problem but on Mac. Media Encoder doing same trick. Had contacted customer support once previous and tech in India took control of computer and renamed some folders, uninstalled and reinstalled Premiere then restarted computer. Worked fine. Three days later: same problem. Wish the recipe for that fix was findable on this support website. Am chatting now with tech to do it again.

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