Photoshop CS 6 key problem

[Stefan Minke]

Hi all.

I got transferred a Photoshop CS 6 license to my adobe account. In detail these are 2 licenses, one for CS 4 and an upgrade license for CS 6 (13.0, not extended).

My problem is, that I cant use the serial of CS 6 for the install of CS 6. I downloaded the original software of CS 6 from the adobe page, but the serial neither CS 6 nor CS 4 would be accepted.

I can install CS 4 with my serial without any problems.

What can be the reason that the serial key, which is correlated to my adobe account, does not work? Is it may be the upgrade license? And how can I solve the problem?

Many thanks

Stefan

[Guest · Accepted solution]

Hi Stefan

Check to make sure you're using the correct language

Error: "The serial number is not valid for this product" | Adobe Creative Suite

"Correct language

If your serial number is for a different language than the installation language you select (for example, you purchased a German Creative Suite, but attempt to install it in English), you will get an invalid serial number error. Reinstall the product, choose the correct language, and enter the serial number when prompted."

You can also try contacting Adobe customer support

Contact Customer Care