Sony fs7 Footage wont import on PC

[Philipmcgouran]

Hello

I am working on a brand new PC with the latest version of PP, for some reason my Sony Fs7 footage XDROOT filles wont import?

Adobe tech support have told me after a long chat session that it wont work and ill have to transcode all footage going forward.

I was working on a Mac up to this point and never had this issue. I am currently working off a Synoloy server with both the Mac and new PC connected.

Has anyone any idea what needs to be done? Surly I dont need to trans code all my footage?

Regards

Philip

[exile1972]

I have no issues importing Sony FS7 footage and I'm on a PC. I'm going to guess that your problem is with the Synology server and not Premiere.

[Philipmcgouran]

Yeah it seems strange that it wouldn't. Could it have something to do with disk permissions on the synloogy?

r

Phil

[Jim_Simon]

Try Step 2C below.

Unofficial Premiere Pro Troubleshooting Guide

[Philipmcgouran]

Thanks Jim

But Im afraid that didn't work.

[Jim_Simon]

OK.

What exactly isn't working?  What happens when you work the process?

[Philipmcgouran]

Hi Jim

Thanks for getting back to me.

Im working on a new PC iv just moved over from my IMAC. Both computers are sitting side by side hocked up to a synology NAS server. I mainly shoot with a Sony FS7, xdroot files etc.

After some trial and error, I discovered once the file/xdroot folder is located/stored on the PC HD and not on the Synology server. It all works normally and can be ingested etc, problem solved.... or at least I know it is not a PP issue. Now I have to speak to synology and find out why PP isnt working properly with synology

Love editing, hate trouble shooting....

Thank you very much for taking the time to look at this.

Kind regards

Philip

[Jim_Simon]

OK, Step 3H from the Troubleshooter is my next recommendation.

[Philipmcgouran]

Hi Jim

I had look at 3H from the trouble shooting guide. Using local drives isn't really an option for me, my projects are pretty big and I have to work of multiple computers in order to collaborate with others in the office.

3H H.  Use local drives only. -- Outside of using Adobe Anywhere or Team Projects (both of which are paid services), keep everything on internal drives only.  Use networked and removable drives only for backup and archiving.

Thanks again

Phil

[Jim_Simon]

I have...to collaborate with others in the office.

Then you need either Team Projects or Adobe Anywhere.

[Philipmcgouran]

Hi Jim

I have had a fairly manic few days with this issue and have come to the conclusion that Adobe have given up and just don't want to deal with it. They seem to be pushing Team Projects or Adobe Anywhere. I have a brand new server system that cost a small fortune so that isn't an option for me. The problem seem's to lie with the laster upgrade of PP it doesn't like servers.

I tried transcoding and it seems to solve the issue of importing footage but that in itself has opened a can of worms. Do you know of a solid set up for transcoding settings that would work for both PC and Mac? Below is an image of the window im working for for setting up transcoding.

Kind regards

Philip

[exile1972 · Accepted solution]

create a custom ingest preset which is DNxHD/HR. It's a high quality codec that works flawlessly on mac and pc.

[Philipmcgouran]

Thanks Jim that much appreciated very help full.

R

Phil