Lightroom 7.2 crash - Adobe Community - 9764553

Adobe Community

Exit

ianmao

Explorer ,

Someone can tell me the crash reason with the following log?

<?xml version="1.0"?>

<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

<crashreport serviceVersion="1.6.3" clientVersion="1.6.3" applicationName="Adobe Lightroom Classic" applicationVersion="7.2" build="[1156743]">

<time year="2018" month="3" day="29" hour="16" minute="37" second="45"/>

<user guid="e4bcb847-b088-4c8e-b363-9f5dd736de2c"/>

<system platform="Windows 10 Pro" osversion="10.0" osbuild="16299" applicationlanguage="en-us" userlanguage="it-IT" oslanguage="it-IT" ram="16326" machine="Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz" model="Intel64 Family 6 Model 60 Stepping 3" cpuCount="8" cpuType="8664" cpuFreq="3991 MHz"/>

<crash exception="EXCEPTION_IN_PAGE_ERROR" instruction="0x00007FFA0410AE30">

<backtrace crashedThread="0">

<thread index="0">

<stackStatement index="0" address="0x00007FFA0410AE30" symbolname="SHA256_Update"/>

<stackStatement index="1" address="0x00007FFA0410AD37" symbolname="SHA256_Update"/>

<stackStatement index="2" address="0x00007FFA042ECBF4" symbolname="getKSData_imp_ClassDesc"/>

<stackStatement index="3" address="0x00007FFA0A5A35AC" symbolname="lua_getstack"/>

<stackStatement index="4" address="0x00007FFA0A5C2157" symbolname="luaopen_table"/>

<stackStatement index="5" address="0x00007FFA0A5A4361" symbolname="lua_resume"/>

<stackStatement index="6" address="0x00007FFA0A5D5CB2" symbolname="AgThrowProgramError"/>

<stackStatement index="7" address="0x00007FFA0A5A440E" symbolname="lua_resume"/>

<stackStatement index="8" address="0x00007FFA0A598223" symbolname="luaopen_base"/>

<stackStatement index="9" address="0x00007FFA0A5A35AC" symbolname="lua_getstack"/>

<stackStatement index="10" address="0x00007FFA0A5C2157" symbolname="luaopen_table"/>

<stackStatement index="11" address="0x00007FFA0A5A4361" symbolname="lua_resume"/>

<stackStatement index="12" address="0x00007FFA0A5D5CB2" symbolname="AgThrowProgramError"/>

<stackStatement index="13" address="0x00007FFA0A5A440E" symbolname="lua_resume"/>

<stackStatement index="14" address="0x00007FFA0A598223" symbolname="luaopen_base"/>

<stackStatement index="15" address="0x00007FFA0A5A35AC" symbolname="lua_getstack"/>

<stackStatement index="16" address="0x00007FFA0A5C2157" symbolname="luaopen_table"/>

<stackStatement index="17" address="0x00007FFA0A5A4361" symbolname="lua_resume"/>

<stackStatement index="18" address="0x00007FFA0A5D5CB2" symbolname="AgThrowProgramError"/>

<stackStatement index="19" address="0x00007FFA0A5A440E" symbolname="lua_resume"/>

<stackStatement index="20" address="0x00007FFA0A598223" symbolname="luaopen_base"/>

<stackStatement index="21" address="0x00007FFA0A5A35AC" symbolname="lua_getstack"/>

<stackStatement index="22" address="0x00007FFA0A5C2157" symbolname="luaopen_table"/>

<stackStatement index="23" address="0x00007FFA0A5A4361" symbolname="lua_resume"/>

<stackStatement index="24" address="0x00007FFA0A5E0187" symbolname="AgLua_callWithAutoReleasePool"/>

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<stackStatement index="26" address="0x00007FFA0A5C2157" symbolname="luaopen_table"/>

<stackStatement index="27" address="0x00007FFA0A5A4361" symbolname="lua_resume"/>

<stackStatement index="28" address="0x00007FFA0A5D5CB2" symbolname="AgThrowProgramError"/>

<stackStatement index="29" address="0x00007FFA0A5A440E" symbolname="lua_resume"/>

<stackStatement index="30" address="0x00007FFA0A593A10" symbolname="lua_pcall"/>

<stackStatement index="31" address="0x00007FFA04A74B32" symbolname="AgMainThreadAction_trigger"/>

<stackStatement index="32" address="0x00007FFA2D431FE4" symbolname="BaseThreadInitThunk"/>

<stackStatement index="33" address="0x00007FFA2E52EFC1" symbolname="RtlUserThreadStart"/>

</thread>

</backtrace>

<registerSet>

<register name="RAX" value="0x00000000000024FD"/>

<register name="RBX" value="0x00000000615DC53F"/>

<register name="RCX" value="0x000000005ACC81D0"/>

<register name="RDX" value="0x0000000106486000"/>

<register name="RSI" value="0x0000000004B79CF3"/>

<register name="RDI" value="0x00000000FCC16E88"/>

<register name="RSP" value="0x000000001EECEDF0"/>

<register name="RBP" value="0x000000001EECEE79"/>

<register name="RIP" value="0x00007FFA0410AE30"/>

<register name="EFL" value="0x0000000000010202"/>

<register name="LastExceptionToRip" value="0x0000000000000000"/>

<register name="LastExceptionFromRip" value="0x0000000000000000"/>

</registerSet>

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<binaryImage start="0x0000000021FC0000" end="0x000000002211B000" path="adobe\dvaaudiodevice.dll"/>

<binaryImage start="0x00007FFA13F20000" end="0x00007FFA13F3B000" path="mpr.dll"/>

<binaryImage start="0x0000000019AC0000" end="0x0000000019AEE000" path="adobe\dvaunittesting.dll"/>

<binaryImage start="0x0000000019AF0000" end="0x0000000019B18000" path="adobe\boost_filesystem.dll"/>

<binaryImage start="0x00007FFA16A80000" end="0x00007FFA16B2D000" path="adobe\cef_toolkit.dll"/>

<binaryImage start="0x00007FFA2A620000" end="0x00007FFA2A647000" path="devobj.dll"/>

<binaryImage start="0x00007FFA026F0000" end="0x00007FFA02924000" path="msxml3.dll"/>

<binaryImage start="0x00007FFA191E0000" end="0x00007FFA19276000" path="webio.dll"/>

<binaryImage start="0x00007FFA24670000" end="0x00007FFA2469D000" path="adobe\net_client.dll"/>

<binaryImage start="0x00007FFA1ADC0000" end="0x00007FFA1ADD2000" path="adobe\Vulcan.dll"/>

<binaryImage start="0x00007FFA0B7C0000" end="0x00007FFA0B851000" path="adobe\VulcanMessage5.dll"/>

<binaryImage start="0x00007FFA1AD80000" end="0x00007FFA1ADB1000" path="adobe\Help.dll"/>

<binaryImage start="0x00007FFA17480000" end="0x00007FFA174AC000" path="adobe\Headlights.dll"/>

<binaryImage start="0x00007FFA15C90000" end="0x00007FFA15D0D000" path="adobe\AdobePIP.dll"/>

<binaryImage start="0x00007FFA02460000" end="0x00007FFA026E4000" path="adobe\LogSession.dll"/>

<binaryImage start="0x00007FFA0B720000" end="0x00007FFA0B7BE000" path="adobe\ExtLib.dll"/>

<binaryImage start="0x00007FFA16070000" end="0x00007FFA16096000" path="adobe\DiscBurning.dll"/>

<binaryImage start="0x00007FFA0ACA0000" end="0x00007FFA0ACE0000" path="adobe\Email.dll"/>

<binaryImage start="0x0000000023790000" end="0x0000000023B28000" path="adobe\coretech_toolkit.dll"/>

<binaryImage start="0x00007FFA0AC10000" end="0x00007FFA0AC9F000" path="adobe\BIB.dll"/>

<binaryImage start="0x000000006D900000" end="0x000000006D9F6000" path="adobe\AXEDOMCore.dll"/>

<binaryImage start="0x00007FFA0ABB0000" end="0x00007FFA0AC0D000" path="adobe\BIBUtils.dll"/>

<binaryImage start="0x00007FF9FE2E0000" end="0x00007FF9FEB0F000" path="adobe\AGM.dll"/>

<binaryImage start="0x00007FF9FF410000" end="0x00007FF9FF84C000" path="adobe\CoolType.dll"/>

<binaryImage start="0x00007FFA07600000" end="0x00007FFA077BD000" path="adobe\ACE.dll"/>

<binaryImage start="0x000000000B230000" end="0x000000000B38A000" path="adobe\WRServices.dll"/>

<binaryImage start="0x000000006D780000" end="0x000000006D818000" path="msvcp100.dll"/>

<binaryImage start="0x000000006D820000" end="0x000000006D8F2000" path="msvcr100.dll"/>

<binaryImage start="0x00007FFA24590000" end="0x00007FFA2460A000" path="policymanager.dll"/>

<binaryImage start="0x00007FFA14670000" end="0x00007FFA14984000" path="msftedit.dll"/>

<binaryImage start="0x00007FF9FEE70000" end="0x00007FF9FEF05000" path="riched20.dll"/>

<binaryImage start="0x00007FFA17D60000" end="0x00007FFA17D98000" path="msls31.dll"/>

<binaryImage start="0x00007FFA185A0000" end="0x00007FFA18727000" path="Windows.Globalization.dll"/>

<binaryImage start="0x00007FFA1ABD0000" end="0x00007FFA1AC3A000" path="Bcp47Langs.dll"/>

<binaryImage start="0x00007FFA14D40000" end="0x00007FFA14D70000" path="globinputhost.dll"/>

</binaryImageSet>

<dumpType>

Mini

</dumpType>

</crash>

</crashreport>

335

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dj_paige

LEGEND ,

Can you provide some context??????

ianmao AUTHOR

Explorer ,

Operating system: Windows 10 - Business Edition

Version: 10.0.16299

Application architecture: x64

System architecture: x64

Logical processor count: 8

Processor speed: 3.9 GHz

Built-in memory: 16326.6 MB

I reinstalled windows 10 and lightroom. I also changed hard drives.

dj_paige

LEGEND ,

What steps in Lightroom were you performing when the crash happened?

ianmao AUTHOR

Explorer ,

Even if I open it and do nothing

dj_paige

LEGEND ,

Try turning off the GPU acceleration. Go to Preferences,click on Performance Tab, then uncheck "Use Graphics Processor"

ianmao AUTHOR

Explorer ,

Already done. No fix!

dj_paige

LEGEND ,

Uninstall the software. Download and run the Creative Cloud Cleaner tool. Then re-install Lightroom.

ianmao AUTHOR

Explorer ,

LATEST

Maybe I was not clear ... I did a new installation of both windows and lightroom.

Now I'm trying the 7.1 version but to be sure a need to test it some days.

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