Photoshop CS6 Update 13.1.2 Keeps Failing (Error code: U44M1P7)

[jyunte9]

I have both CC and Production Premium CS6 installed on my computer.

Recently, the Creative Cloud app has been notifying me of an update to Photoshop CS6. The update is 13.1.2.

When I try to update, it fails with error code U44M1P7. When I extract the log file, it says:

ERROR: DF045: File corruption detected. Re-install the product & then apply the patch again. (Can not repair file "C:\Program Files (x86)\Adobe\Adobe Photoshop CS6\boost_threads.dll")(Seq 15)

----------- Payload: Adobe Photoshop CS6 Core_x64_13.1.2_AdobePhotoshop13-Core_x64 13.1.2.0 {59482051-CFF2-47AE-B944-A7352D74A8B5} -----------

ERROR: DF045: File corruption detected. Re-install the product & then apply the patch again. (Can not repair file "C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Plugin.dll")(Seq 14)

----------- Payload: Adobe Photoshop CS6 Support_13.1.2_AdobePhotoshop13-Support 13.1.2.0 {B65FABC3-FCF2-4BE6-B12A-600CA2EBFB9D} -----------

ERROR: DF045: File corruption detected. Re-install the product & then apply the patch again. (Can not repair file "C:\Program Files (x86)\Common Files\Adobe\Adobe Photoshop CS6\patcher_trigger\patchTrigger")(Seq 5)

Adobe support told me to download the latest version of Photoshop CS6 from their web downloads, and reinstall it.  I did this, and everything seemed fine - Creative Cloud updated Photoshop CS6 once, and then, two days later, another update appeared... the same one I'd been having trouble with 2 days ago!  Once again, it crashes with the same error.

I contacted Adobe Support again, and they told me that they don't support it anymore (they supported it 2 days ago!), and to post in the forums.  Of course, I couldn't log on to the forums, because every time I tried, it said the page was redirecting too many times! LOL. Finally found a fix for that (logged on to my account, and changed my User name).

So, how do I apply this update so that the Creative Cloud app stops bugging me?

[gener7 · Accepted solution]

See if this information helps: "Installation failed" error U44M1P7 with Adobe Creative Cloud or Adobe Creative Suite 6 updates

[jyunte9]

Sorry, I should have said I tried all of those solutions before contacting Adobe support... It was Support who provided the link to download the most up to date version of Photoshop CS6 so I could reinstall it. Nothing has helped.

[gener7]

More on this that suggests you reinstall, but go directly from 13.0 to the 13.1.2 update.

Updating to 13.1.2 Photoshop CS6

[jyunte9]

Thanks... How do you skip an update?

The only updates available for manual download are Photoshop CS6 are 13.0.1.2, and 13.0.1.3.... not 13.1.3

[gener7]

The Creative Cloud Desktop only offers the 13.1.2 update. Launch the CC app it and click on Update next to CS6.

[jyunte9]

That is what I've been doing... Opening the Creative Cloud app, and it offers the update for Photoshop CS6. It is this update that consistently fails to install. All my other CS6 apps were successfully updated using this same method.

[gener7]

In this case, I've done what I can. I do not want to suggest anything that may make things worse.  If you can find someone locally to look at it, that would be best.

Maybe someone in the forums will post better advice, but check Google on your problem and see if something there may solve it.

Gene

[jyunte9]

I appreciate your help. I've looked, and looked.... and everything refers back to the articles originally linked to in this thread... none of which help. Looks like I'm stuck, continually receiving notifications about an update I cannot install! LOL

[gener7]

CS6 will work as before without it. It's just not worth the stress if your system is blocking it.

[Guest]

The only option is to contact adobe support during business or working hours via this link http://helpx.adobe.com/x-productkb/global/service-ccm.html and when they available, click on “still need help”

[jyunte9]

I was able to get around this... I uninstalled PS, then reinstalled it. I waited until I received the notification for the update, and simple ignored it!  A few days later, the second update arrived, which I installed, and now everything works fine again.