Licence Error

[dawidb83]

Hello

over the last two years I was very lucky and had Adobe Premiere Pro subscription.

I had to change my priority and I had to change my plan. Everything went well and whole process was very easy.

Now again I'm happy that I have a chance to enjoy different plan which is

Creative Cloud Photography plan with 1TB (one-year)

I have to format my computer one day when I get a little of a free time and so i didn't install all of the software. All I installed so far is Photoshop CC and I'm using it with older Lightroom 5.7 (still great) however now i can not open photoshop CC as it has license problem.

I want to open it via Creative Cloud witch is up to date and i get the window that my test version is ended so i'm clicking on a button to get the license for this software then it wants me to log in to my account using my ID which one is correct then i click log in button and i get the window subscription didn't found. and so i need to contact you. So here I'm.

I have checked my account on Adobe and it looks like I have this plan along with Invoice but Maybe is not activated. I don't know.

Can you please help me to find a solution or there is something else that I'm missing. please let me know [private info removed by Mod]

Kind Regards

Dawid Bober                   ‎

Apologise for grammar but English is my second language and I didn't master it yet but I'm working on it   

[Guest · Accepted solution]

Hi

Take a look here

Stop Adobe Creative Cloud from opening in trial mode after purchase

If that doesn't resolve the issue try uninstalling the Creative Cloud app

Uninstall the Adobe Creative Cloud desktop application

Download it again and reinstall

Download Creative Cloud desktop app