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Brush not working properly!

Community Beginner ,
Mar 26, 2018 Mar 26, 2018

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Hello, i need some help in troubleshooting this issue. i open photoshop to draw, i am using the brush tool, and when i try and lay down a stroke in an attempt to draw, it only pans around the canvas as if i'm holding space and moving the cursor around. the only time i can get a stroke is if i make a stroke from left to right and even then that is a hit or miss. when i am zoomed out at 100% i can draw fairly okay, however if i zoom in and go past 100% the issue returns in which i cannot draw and i end up just panning around the canvas. i reset preferences, uninstalled/reinstalled photoshop, reset my drivers for my wacom, uninstalled/reinstalled my wacom driver, restarted my computer, and i'm running low on ideas. i even fooled around in the settings in the wacom driver and nothing. it's such a niche problem and i really need the assistance.

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Adobe
Community Expert ,
Mar 26, 2018 Mar 26, 2018

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Others seem to be having move panninf problems also Every tool acts like Move Tool, and latency: Intuos Pro

Can you provide more information about your Hardware and software versions installed.

JJMack

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Community Beginner ,
Mar 26, 2018 Mar 26, 2018

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i assumed it was photoshop, so i updated photoshop to 19.1.2. i also have installed the latest version of 2017. in addition i also reset all tools in both versions. my hardware is a Nvidia Geforce GTX 950m on a Asus Laptop. i'm also using a medium Wacom intuos pro, i  its the newest one with the pro pen 2. and i'm not using the wireless function with it at the moment, its got a cable form the tablet to my laptop.

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Community Beginner ,
Mar 26, 2018 Mar 26, 2018

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i'm also on windows 10 version 1709

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New Here ,
Mar 28, 2018 Mar 28, 2018

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i got the exact same problem, does someone have a solution by now?

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Guest
Mar 28, 2018 Mar 28, 2018

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Try uninstalling this Windows update

windows.jpg

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New Here ,
Mar 28, 2018 Mar 28, 2018

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I uninstall Windows 10 update and its working now thank you.

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Guest
Mar 29, 2018 Mar 29, 2018

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You're welcome

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Community Beginner ,
Apr 01, 2018 Apr 01, 2018

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i feel ridiculous for asking but how would i go about uninstalling the update?

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Advisor ,
Apr 02, 2018 Apr 02, 2018

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Control Panel>Program Features>View Installed Updates.  Then uninstall it from the list of updates.

To stop it being reinstalled you need to pause the update process.  Go to Settings>Update and Security/Windows Update>Update Settings> Advanced Options>Pause Updates and switch it on.  This will give you a month of no updates.  Those of us affected by this problem are all hoping that MS/Wacom will have a solution by then.

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Community Beginner ,
Apr 12, 2018 Apr 12, 2018

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Hello, I've recently discovered a permanent solution that bypasses the new windows update. i had to uninstall and rollback the update so many times that the uninstall option became unavailable when i were to try and uninstall the update because i didn't do the above ^^^ instead,

- i turned off the windows ink option in wacom driver settings

- downloaded notepad and typed in

# Use WinTab

UseSystemStylus 0

- then I saved the notepad document as a txt file. and be sure to save it into the photoshop settings file. you can access this on windows via right clicking the windows logo at the bottom left.

- then select run

- type %appdata%

- hit enter

- go to appdata

- roaming

- adobe

- adobe photoshop cc 2018

- adobe photoshop cc 2018 settings

- place/save the txt. file that was created earlier. you may have to restart photoshop but i didn't. heres a link to what i used. https://sweetmonia.com/Sweet-Drawing-Blog/wacom-tablet-how-to-disable-windows-ink-keep-pressure-sens...

Wacom Tablet:- How to disable Windows Ink & Keep Pressure Sensitivity in Adobe Photoshop. | Sweet Dr...

Mark all readFilter

Brush not working properly! in PhotoshopJames Lopez asked2 weeks ago
Hello, i need some help in troubleshooting this issue. i open photoshop to draw, i am using the brush tool, and when i try and lay down a stroke in an attempt to draw, it only pans around the canvas as if i'm holding space and moving the cursor around. the only time i can get a stroke is if i make a stroke from left to right and even then that is a hit or miss. when i am zoomed out at 100% i can draw fairly okay, however if i zoom in and go past 100% the issue returns in which i cannot draw and i end up just panning around the canvas. i reset preferences, uninstalled/reinstalled photoshop, reset my drivers for my wacom, uninstalled/reinstalled my wacom driver, restarted my computer, and i'm running low on ideas. i even fooled around in the settings in the wacom driver and nothing. it's such a niche problem and i really need the assistance.

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styloplume

styloplume (to James Lopez) 2 weeks ago

Here is a probable answer to your question.  Situation is serious, but not dire.  See this discussion for work-arounds:

"EVERY TOOL acts like the Move Tool"

https://forums.adobe.com/message/10277612.

Good luck.

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James Lopez

James Lopez (to Ged Traynor) 2 weeks ago

i feel ridiculous for asking but how would i go about uninstalling the update?

• Helpful • CommentActions

davidc1815

davidc1815 (to James Lopez) 1 week ago

Control Panel>Program Features>View Installed Updates.  Then uninstall it from the list of updates.

To stop it being reinstalled you need to pause the update process.  Go to Settings>Update and Security/Windows Update>Update Settings> Advanced Options>Pause Updates and switch it on.  This will give you a month of no updates.  Those of us affected by this problem are all hoping that MS/Wacom will have a solution by then.

• Helpful • CommentActions

Reply to davidc1815

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New Here ,
Apr 24, 2018 Apr 24, 2018

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Great!!! This helped to solve the issue! Thanks a lot.
(using Windows 10 and a Intuos 3 Tablet)

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Explorer ,
Mar 29, 2018 Mar 29, 2018

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Here is a probable answer to your question.  Situation is serious, but not dire.  See this discussion for work-arounds:

"EVERY TOOL acts like the Move Tool"

https://forums.adobe.com/message/10277612.

Good luck.

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Community Beginner ,
Apr 18, 2018 Apr 18, 2018

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I cannot tell you how hard I would hug you if I met you. Thank you SO much. I thought it was a pen and tablet issue meaning a pricey fix for new ones.

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