Premiere Pro CC 2018 crashing regularly? (iMac)

Report · Apr 02, 2018

Hello,

For the past several months now I've been experiencing at least 20 crashes a day while trying to edit on Adobe Premiere Pro CC 2018. Sometimes only Premiere crashes, other times the whole computer does a restart. I'm using 1080p footage, if not even less resolution, and have tried many different solutions after researching the problem. This includes switching out hard drives, changing the render engine, etc. This is my last resort before taking it into Apple to see what they can do. My computer is only one year old and I have the specs attached. Added in extra RAM from OWC when I bought the computer. I did a hardware test and it found zero errors. I was hoping to get some expert's opinions on other options I could try.

This is the most recent Premiere crash report:

Process: Adobe Premiere Pro CC 2018 [607]

Path: /Applications/Adobe Premiere Pro CC 2018/Adobe Premiere Pro CC 2018.app/Contents/MacOS/Adobe Premiere Pro CC 2018

Identifier: com.adobe.PremierePro.CC12

Version: 12.0.1 (12.0.1)

Code Type: X86-64 (Native)

Parent Process: ??? [1]

Responsible: Adobe Premiere Pro CC 2018 [607]

User ID: 501

Date/Time: 2018-04-02 15:52:42.324 -0700

OS Version: Mac OS X 10.13.3 (17D47)

Report Version: 12

Anonymous UUID: 16567BA5-2668-9B42-9C29-600D076A9C72

Time Awake Since Boot: 860 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)

Exception Codes: KERN_INVALID_ADDRESS at 0x00007ffeefdf62f0

Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Segmentation fault: 11

Termination Reason: Namespace SIGNAL, Code 0xb

Terminating Process: exc handler [0]

VM Regions Near 0x7ffeefdf62f0:

Stack 00007ffeefbfb000-00007ffeefc00000 [ 20K] rw-/rwx SM=PRV

-->

Submap 00007fff00000000-00007fff80000000 [ 2.0G] r--/rwx SM=SHM machine-wide VM submap

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

0 com.apple.CoreGraphics 0x00007fff55dd5a0c RIPLayerBltGlyph + 1247

1 com.apple.CoreGraphics 0x00007fff55b4d2cd render_glyph_list + 399

2 com.apple.CoreGraphics 0x00007fff55b4d52c render_glyphs + 338

3 com.apple.CoreGraphics 0x00007fff55b4d0d3 draw_glyph_bitmaps + 1071

4 com.apple.CoreGraphics 0x00007fff55b4c323 ripc_DrawGlyphs + 1488

5 com.apple.CoreGraphics 0x00007fff55d891de draw_glyphs + 767

6 com.apple.CoreText 0x00007fff570ff414 DrawGlyphsAtPositions(TFont const*, unsigned short const*, CGPoint const*, unsigned long, CGContext*, CGAffineTransform, CGAffineTransform, bool) + 3655

7 com.apple.CoreText 0x00007fff570fbbc7 DrawGlyphsWithAdvancesAndTransform(TFont const*, unsigned short const*, CGSize const*, unsigned long, CGPoint, CGContext*, CGAffineTransform, CGAffineTransform, bool) + 564

8 com.apple.CoreText 0x00007fff570fd3bd CTFontDrawGlyphsWithAdvancesInternal + 608

9 com.apple.CoreText 0x00007fff570ac913 TRun::DrawGlyphs(CGContext*, CFRange) const + 763

10 com.apple.CoreText 0x00007fff570e9af4 TLine::DrawGlyphs(CGContext*) const + 212

11 com.adobe.dvaui.framework 0x0000000100a40395 dvaui::drawbot::CoreTextStringDisplayInterface::DrawString(dvaui::drawbot::SurfaceInterface*, dvacore::geom::PointT<float> const&) + 517

12 com.adobe.dvaui.framework 0x0000000100a3c546 dvaui::drawbot::OSSurfaceInterface::DrawStringImpl(dvaui::drawbot::BrushInterface const&, dvaui::drawbot::FontInterface const&, unsigned short const*, dvacore::geom::PointT<float> const&, dvaui::drawbot::TextAlignment) + 118

13 com.adobe.UIFramework.framework 0x000000010d9bbe68 UIF::DC::DrawString(UIF::Font const&, ASL::ParamRect<int> const&, std::__1::basic_string<unsigned short, std::__1::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, ASL::ParamColor<unsigned char> const&, UIF::Align, UIF::VerticalAlignment, UIF::Truncate) + 680

14 com.adobe.HandlerTimeline.framework 0x0000000115276cca HandlerTimeline::DrawAudioWaveformLabels(UIF::DC&, ASL::ParamRect<int> const&, ASL::InterfaceRef<BE::ITrackItem, BE::ITrackItem> const&, MF::AudioChannelType, int) + 7594

15 com.adobe.HandlerTimeline.framework 0x000000011527bd18 HandlerTimeline::DrawAudioClipTrackItemWaveform(UIF::DC&, HandlerTimeline::TrackContentView*, ASL::ParamRect<int> const&, ASL::ParamRect<int> const&, ASL::ParamRect<int> const&, ASL::InterfaceRef<BE::ITrackItem, BE::ITrackItem> const&, ASL::InterfaceRef<BE::ITrack, BE::ITrack> const&, bool) + 6696

16 com.adobe.HandlerTimeline.framework 0x000000011524cdd7 HandlerTimeline::TrackContentView::DrawClipTrackItem(UIF::DC&, ASL::ParamRect<int> const&, ASL::ParamRect<int> const&, ASL::ParamRect<int> const&, ASL::InterfaceRef<BE::ITrackItem, BE::ITrackItem> const&, bool) + 2167

17 com.adobe.HandlerTimeline.framework 0x000000011524fd05 HandlerTimeline::TrackContentView::DrawTrackItem(UIF::DC&, ASL::ParamRect<int> const&, ASL::ParamRect<int> const&, ASL::InterfaceRef<BE::ITrackItem, BE::ITrackItem> const&, bool) + 389

18 com.adobe.HandlerTimeline.framework 0x000000011525296a HandlerTimeline::TrackContentView::DrawVisibleTrackItems(UIF::DC&, ASL::ParamRect<int> const&, ASL::ParamRect<int> const&) + 5050

19 com.adobe.HandlerTimeline.framework 0x0000000115237346 HandlerTimeline::TrackContentView::PaintSelf(UIF::DC&) + 214

20 com.adobe.UIFramework.framework 0x000000010da94ba9 UIF::SubViewImpl::UI_Draw(dvaui::drawbot::Drawbot*) const + 1065

21 com.adobe.dvaui.framework 0x0000000100b778d2 dvaui::ui::UI_Node::UI_DrawSelf(dvaui::drawbot::Drawbot*, bool, dvaui::drawbot::ColorRGBA const*) const + 338

22 com.adobe.dvaui.framework 0x0000000100b77bb8 dvaui::ui::UI_Node::UI_DrawAndCache(dvaui::drawbot::Drawbot*, bool, dvaui::drawbot::ColorRGBA const*) const + 616

23 com.adobe.dvaui.framework 0x0000000100b77f88 dvaui::ui::UI_Node::UI_DispatchDrawToChild(dvaui::ui::UI_Node const*, dvaui::drawbot::Drawbot*) + 392

24 com.adobe.dvaui.framework 0x0000000100b75b8f dvaui::ui::UI_Node::UI_Draw(dvaui::drawbot::Drawbot*) const + 47

25 com.adobe.UIFramework.framework 0x000000010da94bb4 UIF::SubViewImpl::UI_Draw(dvaui::drawbot::Drawbot*) const + 1076

26 com.adobe.dvaui.framework 0x0000000100b778d2 dvaui::ui::UI_Node::UI_DrawSelf(dvaui::drawbot::Drawbot*, bool, dvaui::drawbot::ColorRGBA const*) const + 338

27 com.adobe.dvaui.framework 0x0000000100b77bb8 dvaui::ui::UI_Node::UI_DrawAndCache(dvaui::drawbot::Drawbot*, bool, dvaui::drawbot::ColorRGBA const*) const + 616

28 com.adobe.dvaui.framework 0x0000000100b77f88 dvaui::ui::UI_Node::UI_DispatchDrawToChild(dvaui::ui::UI_Node const*, dvaui::drawbot::Drawbot*) + 392

29 com.adobe.dvaui.framework 0x0000000100b75b8f dvaui::ui::UI_Node::UI_Draw(dvaui::drawbot::Drawbot*) const + 47

30 com.adobe.UIFramework.framework 0x000000010da94bb4 UIF::SubViewImpl::UI_Draw(dvaui::drawbot::Drawbot*) const + 1076

31 com.adobe.dvaui.framework 0x0000000100b778d2 dvaui::ui::UI_Node::UI_DrawSelf(dvaui::drawbot::Drawbot*, bool, dvaui::drawbot::ColorRGBA const*) const + 338

32 com.adobe.dvaui.framework 0x0000000100b77bb8 dvaui::ui::UI_Node::UI_DrawAndCache(dvaui::drawbot::Drawbot*, bool, dvaui::drawbot::ColorRGBA const*) const + 616

33 com.adobe.dvaui.framework 0x0000000100b77f88 dvaui::ui::UI_Node::UI_DispatchDrawToChild(dvaui::ui::UI_Node const*, dvaui::drawbot::Drawbot*) + 392

34 com.adobe.dvaui.framework 0x0000000100b75b8f dvaui::ui::UI_Node::UI_Draw(dvaui::drawbot::Drawbot*) const + 47

35 com.adobe.UIFramework.framework 0x000000010da94a78 UIF::SubViewImpl::UI_Draw(dvaui::drawbot::Drawbot*) const + 760

36 com.adobe.dvaui.framework 0x0000000100b778d2 dvaui::ui::UI_Node::UI_DrawSelf(dvaui::drawbot::Drawbot*, bool, dvaui::drawbot::ColorRGBA const*) const + 338

37 com.adobe.dvaui.framework 0x0000000100b77bb8 dvaui::ui::UI_Node::UI_DrawAndCache(dvaui::drawbot::Drawbot*, bool, dvaui::drawbot::ColorRGBA const*) const + 616

38 com.adobe.dvaui.framework 0x0000000100b77f88 dvaui::ui::UI_Node::UI_DispatchDrawToChild(dvaui::ui::UI_Node const*, dvaui::drawbot::Drawbot*) + 392

39 com.adobe.dvaui.framework 0x0000000100b75b8f dvaui::ui::UI_Node::UI_Draw(dvaui::drawbot::Drawbot*) const + 47

40 com.adobe.UIFramework.framework 0x000000010da9c7d3 UIF::TabViewImpl::UI_Draw(dvaui::drawbot::Drawbot*) const + 675

41 com.adobe.dvaui.framework 0x0000000100c05577 void dvaui::drawbot::InvokeDrawbotFromRegionT<dvaui::ui::OS_View, std::__1::const_mem_fun1_ref_t<void, dvaui::ui::OS_View, dvaui::drawbot::Drawbot*>, NSView*>(dvaui::ui::OS_View const&, std::__1::const_mem_fun1_ref_t<void, dvaui::ui::OS_View, dvaui::drawbot::Drawbot*> const&, dvaui::drawbot::SupplierInterface const&, NSView*, __HIShape const*, dvaui::drawbot::SurfaceInterface*, bool) + 327

42 com.adobe.dvaui.framework 0x0000000100bf2c11 void dvaui::drawbot::InvokeDrawbot<dvaui::ui::OS_View, std::__1::const_mem_fun1_ref_t<void, dvaui::ui::OS_View, dvaui::drawbot::Drawbot*>, NSView*>(dvaui::ui::OS_View const&, std::__1::const_mem_fun1_ref_t<void, dvaui::ui::OS_View, dvaui::drawbot::Drawbot*> const&, dvaui::drawbot::SupplierInterface const&, NSView*, __HIShape const*, dvaui::drawbot::SurfaceInterface*, std::__1::vector<dvacore::geom::RectT<int>, std::__1::allocator<dvacore::geom::RectT<int> > >*, bool) + 481

43 com.adobe.dvaui.framework 0x0000000100bf29b9 dvaui::ui::OS_View::UI_HandlePlatformDrawEvent(dvaui::drawbot::SurfaceInterface*) + 377

44 com.adobe.dvacore.framework 0x000000010013150c int dvacore::config::ErrorManager::ExecuteFunction<void>(boost::function0<void>*, void*) + 28

45 com.adobe.Frontend.framework 0x0000000102446529 FE::ApplicationErrorManager::ExecuteFunctionWithTopLevelExceptionHandler(boost::function0<int>) + 41

46 com.adobe.dvacore.framework 0x00000001001315c3 void dvacore::config::ErrorManager::ExecuteFunctionWithTopLevelExceptionHandler<void>(boost::function0<void>, bool*) + 99

47 com.adobe.dvacore.framework 0x0000000100131ef1 void dvacore::config::ExecuteTopLevelFunction<void>(boost::function0<void>, bool*) + 161

48 com.adobe.dvaui.framework 0x0000000100bfe8eb -[DVAMacContainerView drawRect:] + 155

49 com.apple.AppKit 0x00007fff534b7c21 _NSViewDrawRect + 83

50 com.apple.AppKit 0x00007fff52d50b38 -[NSView _drawRect:clip:] + 1819

51 com.apple.AppKit 0x00007fff52d4f994 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topView:] + 4844

52 com.apple.AppKit 0x00007fff52d4f2c1 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topView:] + 3097

53 com.apple.AppKit 0x00007fff52d4f2c1 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topView:] + 3097

54 com.apple.AppKit 0x00007fff52d4f2c1 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topView:] + 3097

55 com.apple.AppKit 0x00007fff52d4f2c1 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topView:] + 3097

56 com.apple.AppKit 0x00007fff52d4e1db -[NSThemeFrame _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topView:] + 327

57 com.apple.AppKit 0x00007fff534b91d8 -[NSView _oldDisplayRectIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:] + 2051

58 com.apple.AppKit 0x00007fff52d4d261 -[NSView _displayRectIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:] + 253

59 com.apple.AppKit 0x00007fff52d494b8 -[NSView displayIfNeeded] + 1581

60 com.apple.AppKit 0x00007fff52d48e56 -[NSWindow displayIfNeeded] + 321

61 com.apple.AppKit 0x00007fff534e92d9 ___NSWindowGetDisplayCycleObserver_block_invoke.5902 + 308

62 com.apple.AppKit 0x00007fff52d48962 __37+[NSDisplayCycle currentDisplayCycle]_block_invoke + 695

63 com.apple.QuartzCore 0x00007fff6075578f CA::Transaction::run_commit_handlers(CATransactionPhase) + 49

64 com.apple.QuartzCore 0x00007fff60754301 CA::Transaction::commit() + 171

65 com.apple.AppKit 0x00007fff53500658 __65+[CATransaction(NSCATransaction) NS_setFlushesWithDisplayRefresh]_block_invoke + 283

66 com.apple.CoreFoundation 0x00007fff55645127 __CFRUNLOOP_IS_CALLING_OUT_TO_AN_OBSERVER_CALLBACK_FUNCTION__ + 23

67 com.apple.CoreFoundation 0x00007fff5564504f __CFRunLoopDoObservers + 527

68 com.apple.CoreFoundation 0x00007fff556276a8 __CFRunLoopRun + 1240

69 com.apple.CoreFoundation 0x00007fff55626f43 CFRunLoopRunSpecific + 483

70 com.apple.HIToolbox 0x00007fff5493ee26 RunCurrentEventLoopInMode + 286

71 com.apple.HIToolbox 0x00007fff5493eb96 ReceiveNextEventCommon + 613

72 com.apple.HIToolbox 0x00007fff5493e914 _BlockUntilNextEventMatchingListInModeWithFilter + 64

73 com.apple.AppKit 0x00007fff52c09f5f _DPSNextEvent + 2085

74 com.apple.AppKit 0x00007fff5339fb4c -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 3044

75 com.apple.AppKit 0x00007fff52bfed6d -[NSApplication run] + 764

76 com.adobe.Frontend.framework 0x00000001024e62ad FE::MacApplication::RunSelf() + 45

77 com.adobe.Frontend.framework 0x000000010240ce9a FE::Application::Run(std::__1::basic_string<unsigned short, std::__1::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&) + 8458

78 com.adobe.Frontend.framework 0x00000001024e87a3 FE::AppMain(boost::shared_ptr<ASL::Module> const&, std::__1::basic_string<unsigned short, std::__1::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, int, void*) + 403

79 com.adobe.Frontend.framework 0x00000001024e9c40 FE::Run(boost::shared_ptr<ASL::Module> const&, std::__1::basic_string<unsigned short, std::__1::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, int) + 656

80 com.adobe.PremierePro.CC12 0x0000000100007bb0 main + 896

81 libdyld.dylib 0x00007fff7cf4e115 start + 1

EOF

Model: iMac17,1, BootROM IM171.0147.B00, 4 processors, Intel Core i7, 4 GHz, 32 GB, SMC 2.34f2

Graphics: AMD Radeon R9 M395X, AMD Radeon R9 M395X, PCIe, 4 GB

Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1867 MHz, 0x80AD, 0x484D54343147533642465238412D52442020

Memory Module: BANK 0/DIMM1, 8 GB, DDR3, 1867 MHz, 0x00, -

Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1867 MHz, 0x80AD, 0x484D54343147533642465238412D52442020

Memory Module: BANK 1/DIMM1, 8 GB, DDR3, 1867 MHz, 0x00, -

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x14A), Broadcom BCM43xx 1.0 (7.77.37.5.1a3)

Bluetooth: Version 6.0.2f2, 3 services, 27 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en1

Serial ATA Device: APPLE SSD SM0512G, 500.28 GB

USB Device: USB 3.0 Bus

USB Device: USB3.0 Hub

USB Device: Portable SSD T5

USB Device: JMicron

USB Device: Bluetooth USB Host Controller

USB Device: FaceTime HD Camera (Built-in)

USB Device: USB3.0 Hub

Thunderbolt Bus: iMac, Apple Inc., 28.1

Report · Apr 02, 2018

are you sure that your additional RAM from OWC matches the original sticks? Mismatched RAM could be a cause of endless crashes.

I'd take the OWC ram out to see if the RAM is the cause of the problems.

Report · Apr 02, 2018

Thanks. That was going to be my next go at figuring something out. The only thing is that I've had that RAM installed for about a year and then the crashes randomly started.

Will taking out the RAM simply cause Premiere to run slow and crash all together anyway? Based on having not enough RAM then.

Report · May 11, 2018

Hi pakkap,

Try these steps: Premiere Pro CC, CC 2014, or 2014.1 freezing on startup or crashing while working (Mac OS X 10.9, an...

Thanks,
Kevin

Report · Apr 05, 2019

Guys I need your help,

iMac Pro running Mojave 10.14.4 - working on Adobe Premiere Pro CC 2019 and it does crashes while I am working.

Did it over and over again.

1st called the support they suggest me to work on Software engine only and it doesn't switch off but I cannot work like this.

Too slow and impossible to do any kind of action.

Switched to Metal and it crashes, switched to Open CL and seems a bit better and it crashes.

I've spoke with 3 different people from the Adobe Customer Care chat and didn't find any solution

anyone it is experiencing the same issue?

Report · May 13, 2019

I have the same problem, but neither did I find the way to solve it.

Report · May 13, 2019

Having crashing problems constantly on my iMac Pro and my Macbook Pro...trying to finish work for clients. Thanks Adobe.

Report · May 13, 2019

Just making sure we are now talking about ADOBE PREMIERE 2019 CC.

I've had constant crash, now my iMac Pro is for the second time in 1 year back at the Genius Bar.
I don't know if it's the software's issue or not. I've also tried to install Davinci Resolve and does the same thing.
Did you guys tried also this solution?

pure madness, I have open projects and I'm stuck.
The footage, with every CRASH, it might be corrupted.

in one day I had 21 crashes, guys this is serious.

Report · May 13, 2019

Yes certainly premiere cc 2019! I work like this: during assembly only mercury without acceleration gpu. When I export (but without doing any other action!) I configure the work open cl and at least increase the calculation speed, so it doesn't crash. The problem in my opinion is with the preview

Adobe Community

Premiere Pro CC 2018 crashing regularly? (iMac)