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This is new problem - it had been printing fine. As I can print to the same printer from Adobe FrameMaker 10 something has gone wrong within Photoshop
I've tried resetting preferences but that had no effect on this problem
Any suggestions?
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Hi
You don't mention what OS you have, but have you tried downloading the latest driver for your printer from the manufacturers website and reinstalling.
Also if you're on Windows take a look at this thread
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Ged
I'm using Windows 10 and the drivers for my Brother HL- 2270 are inbuilt in Windows 10. I've checked for Windows updates and my system is already up to date .
It doesn't get as far as a print dialog box - as soon as I select Print from the File menu I get the message:
" Adobe Photoshop CS6 has stopped working ", and the only option offered is to close the program
Mike
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Can you check in Event Viewer for an error log relating to Photoshop.exe in the application logs
Click on Filter Current Log an put a check mark in the Error check box an click OK
You can download printer drivers from here
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Ged
I got the requested info from the Event Viewer:
Log Name: Application
Source: Application Error
Date: 04-Apr-18 11:34:22 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: MikeRaftery-PC
Description:
Faulting application name: Photoshop.exe, version: 13.0.1.34, time stamp: 0x526dcf21
Faulting module name: ntdll.dll, version: 10.0.16299.248, time stamp: 0x3a21d961
Exception code: 0xc0000374
Fault offset: 0x000da879
Faulting process id: 0xf48
Faulting application start time: 0x01d3cba88be9e25e
Faulting application path: C:\Program Files (x86)\Adobe\Adobe Photoshop CS6\Photoshop.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 790608e7-8236-4d5c-bb34-9f95a34e5104
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2018-04-04T01:34:22.636149500Z" />
<EventRecordID>21258</EventRecordID>
<Channel>Application</Channel>
<Computer>MikeRaftery-PC</Computer>
<Security />
</System>
<EventData>
<Data>Photoshop.exe</Data>
<Data>13.0.1.34</Data>
<Data>526dcf21</Data>
<Data>ntdll.dll</Data>
<Data>10.0.16299.248</Data>
<Data>3a21d961</Data>
<Data>c0000374</Data>
<Data>000da879</Data>
<Data>f48</Data>
<Data>01d3cba88be9e25e</Data>
<Data>C:\Program Files (x86)\Adobe\Adobe Photoshop CS6\Photoshop.exe</Data>
<Data>C:\WINDOWS\SYSTEM32\ntdll.dll</Data>
<Data>790608e7-8236-4d5c-bb34-9f95a34e5104</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>
On the drivers from Brother in the US - it seems they only provide drivers up Windows 7.
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Well judging by the crash report it's more than likely a driver issue, most likely your printer driver although it could be caused by another hardware driver like you GPU driver
According to the Brother website that driver supports Windows 10
You need to look at my original post about re-installing the driver, also make sure the your GPU driver is up to date.
You could try running these two commands
https://support.microsoft.com/en-ie/help/4026529/windows-10-using-system-file-checker