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Why does Photoshop CS6 crash when asked to print

New Here ,
Apr 02, 2018 Apr 02, 2018

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This is new problem - it had been printing fine. As I can print to the same printer from Adobe FrameMaker 10 something has gone wrong within Photoshop

I've tried resetting preferences but that had no effect on this problem

Any suggestions?

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Adobe
Guest
Apr 03, 2018 Apr 03, 2018

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Hi

You don't mention what OS you have, but have you tried downloading the latest driver for your printer from the manufacturers website and reinstalling.

Also if you're on Windows take a look at this thread

Photoshop CS6 Crashes when printing

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New Here ,
Apr 03, 2018 Apr 03, 2018

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Ged

I'm using Windows 10 and the drivers for my Brother HL- 2270 are inbuilt in Windows 10. I've checked for Windows updates and my system is already up to date .

It doesn't get as far as a print dialog box - as soon as I select Print from the File menu I get the message:

" Adobe Photoshop CS6 has stopped working ",  and the only option offered is to close the program

Mike

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Guest
Apr 03, 2018 Apr 03, 2018

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Can you check in Event Viewer for an error log relating to Photoshop.exe in the application logs

Event Log1.jpg

Click on Filter Current Log an put a check mark in the Error check box an click OK

Event Log2.jpg

You can download printer drivers from here

Downloads | HL-2270DW | United States | Brother

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New Here ,
Apr 03, 2018 Apr 03, 2018

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Ged

I got the requested info from the Event Viewer:

Log Name:      Application

Source:        Application Error

Date:          04-Apr-18 11:34:22 AM

Event ID:      1000

Task Category: (100)

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      MikeRaftery-PC

Description:

Faulting application name: Photoshop.exe, version: 13.0.1.34, time stamp: 0x526dcf21

Faulting module name: ntdll.dll, version: 10.0.16299.248, time stamp: 0x3a21d961

Exception code: 0xc0000374

Fault offset: 0x000da879

Faulting process id: 0xf48

Faulting application start time: 0x01d3cba88be9e25e

Faulting application path: C:\Program Files (x86)\Adobe\Adobe Photoshop CS6\Photoshop.exe

Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll

Report Id: 790608e7-8236-4d5c-bb34-9f95a34e5104

Faulting package full name:

Faulting package-relative application ID:

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Application Error" />

    <EventID Qualifiers="0">1000</EventID>

    <Level>2</Level>

    <Task>100</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2018-04-04T01:34:22.636149500Z" />

    <EventRecordID>21258</EventRecordID>

    <Channel>Application</Channel>

    <Computer>MikeRaftery-PC</Computer>

    <Security />

  </System>

  <EventData>

    <Data>Photoshop.exe</Data>

    <Data>13.0.1.34</Data>

    <Data>526dcf21</Data>

    <Data>ntdll.dll</Data>

    <Data>10.0.16299.248</Data>

    <Data>3a21d961</Data>

    <Data>c0000374</Data>

    <Data>000da879</Data>

    <Data>f48</Data>

    <Data>01d3cba88be9e25e</Data>

    <Data>C:\Program Files (x86)\Adobe\Adobe Photoshop CS6\Photoshop.exe</Data>

    <Data>C:\WINDOWS\SYSTEM32\ntdll.dll</Data>

    <Data>790608e7-8236-4d5c-bb34-9f95a34e5104</Data>

    <Data>

    </Data>

    <Data>

    </Data>

  </EventData>

</Event>

On the drivers from Brother in the US - it seems they only provide drivers up Windows 7.

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Guest
Apr 04, 2018 Apr 04, 2018

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LATEST

Well judging by the crash report it's more than likely a driver issue, most likely your printer driver although it could be caused by another hardware driver like you GPU driver

According to the Brother website that driver supports Windows 10

printer.jpg

You need to look at my original post about re-installing the driver, also make sure the your GPU driver is up to date.

You could try running these two commands

https://support.microsoft.com/en-ie/help/4026529/windows-10-using-system-file-checker

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