LR 5 desktop compatibility with D7500

[J Stevie]

I need a live support person to help me. I just upgraded from a D5100 to a D7500 and LR 5 desktop will not support my RAW/NEF files. I want to talk to a live person. I have already gone through the help pages, but do not know enough to try fixes on my own. Thanks, Janine

[99jon]

The NEF files from the D7500 require LR6.12 or above or LR Classic.

Alternatively, you can convert to DNG

DNG Converter is free. You can batch convert a whole folder of NEF images into Adobe raw (DNG) without any loss of quality and the dng files will be backward compatible with your LR5 software

Get the latest DNG Converter Mac  | Win

[J Stevie]

Which of these solutions do you think is preferable? Are there pro and cons to both?

[J Stevie]

Can I upgrade/upload  6.12 from my LR 5?

[J Stevie]

If I am downloading LR6, why not download the latest version?

[JP Hess]

The main installer of the program installs Lightroom 6 .0. Then you need to download and install Lightroom 6 .14, which was the final update for Lightroom 6. There will be no more updates or upgrades available for Lightroom 6 after that. The "latest version" is subscription only. It is offered as the Creative Cloud photography plan which includes Lightroom Classic CC, Lightroom CC, and Photoshop, and is $9.99/month in the US. It cannot be purchased outright.

[Ian Lyons]

The download should be the latest version of Lr6 (i.e. 6.14). If it isn't then you can easily upgrade at no additional cost.

>Which of these solutions do you think is preferable? Are there pro and cons to both?

DNG is free, but all your 7500 image will need to be converted to DNG. Some find this tedious, and would prefer to remain with the camera vendors native file format. Upgrading to 6.12/14 comes at a cost, but allows you to continue using the 7500 native file format.

[J Stevie]

What is the cost you mentioned to upgrading to 6.12/14?

[99jon]

You can purchase LR6 standalone (not subscription) at the upgrade price.

Go to this link and click: Product Catalog

https://helpx.adobe.com/uk/creative-cloud/help/download-in…

[Ian Lyons]

It depends were you live. The second link I provided above should take you to the correct page store though.

[J Stevie]

Can I please speak to a live person?

[Ian Lyons]

Contact Customer Care

[J Stevie]

That link does not take me to a live person or live chat. The options go away when I click on troubleshooting and LR. What is the correct path to get to a live person via phone? Thank you.

[JP Hess]

It's right at the bottom of that screen. But you have been responded to by Ian Lyons and I don't think you'll get much better information from a live chat. But you can go ahead and try. You'll either have to upgrade or use the DNG converter. Really, it's that simple.

It does require a little scrolling to get there.

[J Stevie]

Yes, I have scrolled down to that box many times today. You have to answer questions above it, then the chat and phone options disappear. Can you just give me the phone number?

[Ian Lyons]

https://forums.adobe.com/people/J+Stevie  wrote

Yes, I have scrolled down to that box many times today. You have to answer questions above it, then the chat and phone options disappear. Can you just give me the phone number?

Folk on this forum are, for the most part, just like you - customers. We do our best to provide the information available to us, and when necessary guide customers on to other support channels. The link I provided above contains all pf the information you require to to make contact with a live person. Pushing the buttons on linked page for you below is what I get. However, I have no idea if there's areal person on the other end.

3. Support - Phone

Change

Please call us at:

800-833-6687

[Ian Lyons]

This is the officially support cameras and the version of Lr that support was first introduced Cameras supported by Camera Raw  You'll see that you need at least 6.12. A single license version is still obtainable from Adobe. Instructions on how at Download and install Lightroom 6 (Single App license)

or go straight to Adobe products: desktop, web and mobile applications | Adobe

[JP Hess]

There is no need to talk to a live person regarding this matter. There is no support for the D7500 with Lightroom 5. Production for that version ended long before that model was released. You have been provided with solutions by others in this thread.

[J Stevie]

There is a need to talk to a live person, as determined by me. I am thankful for the above responses. I would still like to speak to a live person for questions pertaining to these responses, and because that is the method I prefer to communicate with.