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I‘ve just updating my lr c cc 7.2 >> 7.3
After updated I open the app and then immediately crash.
However I downgrade to 7.2 and can work normally.
Pls kindly help me.
FYI, I use windows10 (64 bit)
LR 7.3.1 Solves all my problems.
Thanks god and Adobe Team
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Please help me to open A7iii raw file ADOBE team ><
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Hi danaij23564703,
Sorry that Lightroom Classic CC 7.3 is crashing on your computer. Could you please let us know when exactly is the app crashing?
Please refer the basic steps to troubleshoot most issues in Lightroom here: Troubleshoot Adobe Lightroom problems, issues, or bugs and let us know if that helps.
Thanks,
Akash
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Hi Akash, can you please also join the other discussion of the same problem: Lightroom Classic CC 7.3 update crashes all the time
FYI, there are now multiple users reporting frequent crashes, not only here on the Adobe forum but also on DPReview.
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Hi marcinb51184367,
I did a search for submitted crash logs and didn't find any from you. If you hit a crash, please submit a crash log along with your email address: Submit a crash report for Adobe Photoshop and Lightroom
Regards,
Akash
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The app always crash everytime I open the app after update.
All trobleshoots are not work me
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Please take a look at my crash report details below
<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="1.6.3" clientVersion="1.6.3" applicationName="Adobe Lightroom Classic" applicationVersion="7.3" build="[1164630]">
<time year="2018" month="4" day="5" hour="0" minute="21" second="53"/>
<user guid="ccbc5442-ff80-4663-b7a2-762368d30b96"/>
<system platform="Windows 8.1 Pro N" osversion="6.3" osbuild="9600" applicationlanguage="en-us" userlanguage="th-TH" oslanguage="th-TH" ram="16212" machine="Intel(R) Core(TM) i7-6700K CPU @ 4.00GHz" model="Intel64 Family 6 Model 94 Stepping 3" cpuCount="8" cpuType="8664" cpuFreq="4008 MHz"/>
<crash exception="EXCEPTION_ACCESS_VIOLATION" instruction="0x000000018000DB6E">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x000000018000DB6E" symbolname="RegKeyCU::~RegKeyCU"/>
<stackStatement index="1" address="0x000000018000F745" symbolname="RegKeyCU::~RegKeyCU"/>
<stackStatement index="2" address="0x00007FFF059135AC" symbolname="lua_getstack"/>
<stackStatement index="3" address="0x00007FFF05932157" symbolname="luaopen_table"/>
<stackStatement index="4" address="0x00007FFF05914361" symbolname="lua_resume"/>
<stackStatement index="5" address="0x00007FFF05945CD2" symbolname="AgThrowProgramError"/>
<stackStatement index="6" address="0x00007FFF0591440E" symbolname="lua_resume"/>
<stackStatement index="7" address="0x00007FFF05908223" symbolname="luaopen_base"/>
<stackStatement index="8" address="0x00007FFF059135AC" symbolname="lua_getstack"/>
<stackStatement index="9" address="0x00007FFF05932157" symbolname="luaopen_table"/>
<stackStatement index="10" address="0x00007FFF05914361" symbolname="lua_resume"/>
<stackStatement index="11" address="0x00007FFF05945CD2" symbolname="AgThrowProgramError"/>
<stackStatement index="12" address="0x00007FFF0591440E" symbolname="lua_resume"/>
<stackStatement index="13" address="0x00007FFF05908223" symbolname="luaopen_base"/>
<stackStatement index="14" address="0x00007FFF059135AC" symbolname="lua_getstack"/>
<stackStatement index="15" address="0x00007FFF05914352" symbolname="lua_resume"/>
<stackStatement index="16" address="0x00007FFF059501A7" symbolname="AgLua_callWithAutoReleasePool"/>
<stackStatement index="17" address="0x00007FFF059135AC" symbolname="lua_getstack"/>
<stackStatement index="18" address="0x00007FFF05932157" symbolname="luaopen_table"/>
<stackStatement index="19" address="0x00007FFF05914361" symbolname="lua_resume"/>
<stackStatement index="20" address="0x00007FFF05945CD2" symbolname="AgThrowProgramError"/>
<stackStatement index="21" address="0x00007FFF0591440E" symbolname="lua_resume"/>
<stackStatement index="22" address="0x00007FFF05903A10" symbolname="lua_pcall"/>
<stackStatement index="23" address="0x00007FFEEFAE4B32" symbolname="AgMainThreadAction_trigger"/>
<stackStatement index="24" address="0x00007FFF1B7216AD" symbolname="BaseThreadInitThunk"/>
<stackStatement index="25" address="0x00007FFF1D9034A5" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x000000000000004A"/>
<register name="RBX" value="0x0000000028CC4488"/>
<register name="RCX" value="0x0000000000000000"/>
<register name="RDX" value="0x0000000000000000"/>
<register name="RSI" value="0x0000000000000220"/>
<register name="RDI" value="0x0000000007E434C0"/>
<register name="RSP" value="0x000000002DDBE380"/>
<register name="RBP" value="0x0000000000000000"/>
<register name="RIP" value="0x000000018000DB6E"/>
<register name="EFL" value="0x0000000000010246"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>
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<dumpType>
Mini
</dumpType>
</crash>
</crashreport>
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Same with me. Please look at another discussion regarding the same problem here: Lightroom Classic CC 7.3 update crashes all the time
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My OS is win 8.1 pro
Sorry for wrong info
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Hi danaij23564703,
Sorry about the delay in my response. I tracked down the crash logs sent by you and found that the app crash is due to a known issue we're working on.
I'd suggest that you may roll back to the Lightroom Classic CC 7.2 update in the meanwhile. See http://blogs.adobe.com/adobecare/2015/06/16/how-to-find-and-install-previous-version-of-adobe-apps-i...
Regards,
Akash
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So this is a known issue???? When can we expect the fix? I can't get any work done? So frustrated.
Thank you,
Maureen
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Hi Maureen,
Sorry about the delay in my response.
I've checked the crash report you've submitted using the Crash reporter(big thanks for that) and can see that the app crash is due to a known issue in the latest version and our Engineering team is working towards a fix.
Regards,
Akash
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To me it always crashes two or tree times every time I open it for the first time.
I just keep trying until it works.
Sometimes it helps to open it through the Creative Cloud app, but it's just a matter of luck.
I haven't seen such a buggy software release since Ubisoft days with Assassins Creed
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Hi All,
We are happy to announce the release of Lightroom 7.3.1 including fix to resolve the most of the reported crashes.
To update Lightroom Classic CC to 7.3.1, click "Update" in the Creative Cloud desktop application next to Lightroom Classic CC. See Update Creative Cloud apps
Please note that the update might not resolve the app crash in some cases, so please feel free to share your feedback with us.
Thanks for your patience and cooperation while working on this issue.
Regards,
Akash
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LR 7.3.1 Solves all my problems.
Thanks god and Adobe Team