Last Update Creating Problems

[johns3856051]

On hold yesterday for 1+ hours.

Did the call back thing today and just ended up back on hold.

Latest call back times 2+ hours.

Latest update turning projects into unusable crap.

Tried everything I can think of:

Even started a new project from scratch - all seemed to be going well and then .png files brought over from PhotoShop went haywire.

Ghost segments, upside-down images, red highlights over actual section....

Seriously don't know what to do!

[R Neil Haugen · Accepted solution]

For some people, there's a problem with png files in the latest release. I would suggest reinstalling 12.0.1 from the CC App, going back to that version, until they solve the png issue if you're having troubles with it.

Neil

[johns3856051]

Neil,

That is exactly what I ended up doing.

Glad I was only a few hours in and only had a handful of files to manage.

FWIW restoring the old version and recovering the old project from the trash solved all the issues.

Few tense moments these last couple of days...

Thanks,

John