Issue with video files (Green/Purple)

[Xclusive_Produktion]

Hello, since the update, I do have strange green purple stripes.

I don't know what to do against it. Anyone who can help me?

I do use .mp4 files (taken on my Samsung S8+),

also tested MVI (from my Canon 750d)

Thank you!

[andred1234 · Accepted solution]

I had the same problem and a person at Adobe Customer service resolved it. When you open your project you go in

FILE / PROJECT SETTING/ GENERAL in  video rendering and playback  in RENDERER  you change:

Mercury Playback Engine GPU Acceleration (OpenCL)

FOR:

Mercury Playback Engine Software Only

Hope it will help! Camélia

[dgosser3]

THANK YOU

[Peru Bob]

Try updating or rolling back your graphics driver directly from the video card manufacturer’s site.

[dav232]

Thanks for this info. Does anyone know if there is a fix that allows us to use GPU acceleration again without the purple and green playback? Switching to software only solves the color issue but editing and exporting is painful without the GPU? I've updated my drivers and nothing changed unfortunately.

[ernestom39432093]

NO.  When rendering or just editing with Mercury Playback Software is very slow and throws us back 5 years. I wish they could fix this, its very annoying.

[Trent Happel]

Have you tried the recommended solutions listed in this help doc? Resolution for an issue where green, purple, or pink haze appears in the Source or Program monitors,...

[ernestom39432093]

Thanks but I have a processor and videocard on my laptop, so the processor isnt used for editing or gaming.

Yes, i reinstalled the nvidea software. It took me about an hour to reinstall. I went to their website and got it there, making sure I get updates.

Then I restarted the computer and the drop down had the open CL and open CUDA options. For AMD use open CL.

File/Settings/Render

I have a Nvidea GTX1070 so I use Open CUDA for rendering, etc.

Thank you.